Director Creative Operations Jobs in Portland, OR

Salary Range: $125,000.00 To $170,000.00 Annually

Reports to: Head of Accounts

Department: Account Services

Classification: Exempt

We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations.

The Account Director is a client-focused leader and cross-functional collaborator, responsible for turning client needs into actionable plans. They serve as the link between clients, teams, and results — managing daily leadership of key accounts while mentoring others and driving business growth. They ensure delivery excellence through strategic planning, financial insight, and entrepreneurial thinking. Proactive by nature, they continually network and stay ahead of trends. This role involves monitoring client industry trends and technological advancements to enhance service offerings and agency capabilities.

• A deep understanding of digital product development. Experience and knowledge of Airtable preferred.
• Exceptional financial acumen — especially as it relates to forecasting, project profitability, revenue recognition, and budget management.
• Strong communication, negotiation, and client relationship-building skills.
• Fluency in scope planning, timeline development, and budget management.
• Effective team manager, able to inspire, delegate, and communicate clear expectations.
• Skilled in managing cross-functional collaboration and complex internal/external workflows.
• Clear, confident presenter with a knack for making strategy actionable.

Client Partnership 50%

Build and maintain high-trust relationships with senior client stakeholders and Airtable partner stakeholders.

Guide client conversations around value, growth, and long-term engagement.

Be responsible for growing account engagement, including direct ownership of revenue growth goals aligned with the Head of Accounts, as driven by annual team growth goals.

Business Management 15%

Pitch leadership, from uncovering new opportunities, executing pitch decks, and presenting.

Contribute to quarterly and annual business planning with internal teams.

Participate in in agency-led business management monitoring and planning.

Manages a book of business: $500k-$3M+.

Project & Program Management 25%

Translate client needs into actionable briefs, scopes, and project plans.

Partner with senior cross-functional leaders to ensure the highest quality work, drive new opportunities, and pitch new ideas.

Partner with producers to ensure operational accuracy and delivery excellence.

Own and produces up to 2 workstreams when the owned portfolio is less than $1m.

People Management 10%

Support and guide producers working within owned accounts.

As team size allows, may manage Producers (from Jr. to Production Leads)

7+ years of experience in client services or account leadership.

3-5+ years providing mentorship within a team or project context

Proven experience leading complex digital projects from discovery through delivery.

Experience in digital-first or integrated agency environments.

Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

Using standard office equipment, computers and related technology

Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse

Bending, reaching, lifting, pushing and pulling up to 25 pounds

Travel may be up to 25-50% of this role.

Thesis operates on a hybrid work model, with in-office collaboration Tuesday through Thursday and remote work on Mondays and Fridays.

As a proud B-Corp, Thesis prioritizes candidates based in the Portland Metro area to allow for a hybrid working set-up in our beautiful office in NW Portland.

Reports to the Head of Accounts.

May manage a team of Producers (from Jr. to Production Leads)

Collaborates closely with peers and Directors across all disciplines at a lead level.

Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis.

We know that experience can show up in many ways, and we encourage you to apply even if We know that experience can show up in many ways, and we encourage you to apply even if you don't meet 100% of the qualifications. If you're passionate about strategy, eager to grow, and excited to contribute your perspective, we'd love to hear from you.

At Thesis, we believe the best ideas come from bringing together diverse voices, experiences, and ways of thinking. Diversity, equity, inclusion, and belonging are not checkboxes—they are essential to how we work, collaborate, and create.

We are committed to fostering an environment where all employees can thrive and where every individual is treated with respect and dignity.

Thesis is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations throughout the hiring process for applicants with disabilities. If you require an accommodation, please contact Human Resources at HR@Thesis.Agency.

As part of our commitment to equitable hiring practices, we do not request or consider applicants' salary history when making hiring decisions.