Director Contract Management Jobs in Springfield, MA

Enterprise Program Management Office leader responsible for a portfolio of Digital and Data initiatives across Wealth Management, Retirement and Employee Benefits business lines. Leads projects such as Voya’s B2C Digital Transformation, AI Innovation Office product pipeline and platform AI capability builds.

• Develop and maintain an up‑to‑date portfolio view of all Digital & Data initiatives, including active AI initiatives across Digital & WM Technology and the AI Innovation Office.
• Support Digital and Data Product leads in integrated portfolio roadmaps that align to enterprise strategy, business outcomes, dependencies and capacity constraints.
• Proactively manage portfolio‑level risks, issues, assumptions, dependencies and financials, identifying systemic trends and driving timely resolution.
• Facilitate portfolio prioritization using agreed criteria such as value, regulatory risk, customer impact, strategic fit or feasibility.
• Partner with Legal, Risk & Compliance stakeholders to ensure compliance, transparency and effective escalation.
• Direct the coordination and management of program and project manager resources and allocations based on skills match and evolving portfolio needs.
• Manage change initiatives and stakeholder engagement to maximize adoption and minimize disruption.
• Leverage data‑driven insights to inform decisions and improve project outcomes.
• Align operational improvements and user experience with regulatory requirements and compliance standards.

• Partner with senior leaders to align projects with organizational priorities, KPIs and growth objectives.
• Provide direction and assign projects to team members that align with business and technology priorities.
• Foster a team environment that balances the “art” and “science” of project delivery and builds deep bench strength.
• Coaching and mentoring program and project managers across various levels and skills to increase leadership abilities.
• Provide training and development opportunities, including stretch assignments, and give open and honest feedback.

• Foster strong partnerships across business units, technology, operations, finance, legal, risk, compliance, UX and other key functions.
• Serve as liaison between leadership and project teams to ensure strategic alignment and timely delivery.
• Own portfolio dependency mapping across product, technology, vendors, data, security, legal and operations.
• Drive cross‑functional issue resolution through structured escalation, decision logs and accountable action plans.

• Oversee program status reporting, ensuring accurate, concise and clear messaging across projects.
• Produce executive‑ready materials: portfolio dashboards, narrative status updates, decision memos and board/ELT reporting.
• Provide actionable insights to adjust strategies, prioritize initiatives and optimize resource allocation.
• Ensure accurate and timely communication of progress, risks and mitigation plans.

• Coordinate portfolio‑level business case governance with business and technology leads.
• Partner with Finance to manage annual planning, quarterly re‑forecasts and in‑year investment trade‑offs.
• Own monthly budget tracking: actual vs. plan, vendor and contract expenditure, headcount investment across technology organizations.
• Track forecast accuracy, investment health, and drive transparency on burn, variance and funding decisions.

• Bachelor’s or Master’s degree, or related field or equivalent work experience required.

• PMP, PgMP, PfMP, PMI‑ACP, SAFe (or equivalent), ITIL (a plus).

• 10+ years of progressive program & portfolio management within wealth management or financial services, focused on digital, data & AI initiatives.
• Experience in top‑tier consulting firms managing large, complex transformations is a plus.
• Data literacy: understanding data quality, lineage, governance and how data supports decisions.
• AI literacy for governance: knowledge of LLM integration, generative AI, agentic systems, automation, model evaluation and data pipeline concepts.
• Proven success implementing portfolio governance, planning cadences and investment prioritization frameworks.
• Agile and iterative delivery experience with evolving scope, incremental releases and rapid reprioritization.
• Ability to influence senior stakeholders without direct authority, balancing business outcomes and technology feasibility.
• High collaboration, partnership effectiveness, and ability to effect change in a matrix‑managed, geographically dispersed environment.
• Strategic thinking mindset with strong analytical capability and attention to detail.
• Strong problem‑solving and critical‑thinking skills, navigating ambiguity.

Annual base salary range: $170,000 - $185,000. Incentive opportunities include annual cash incentives, sales incentives, and/or long‑term incentives based on role and performance. Salary may vary by geographic location, experience, education, licensure and skill level.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer‑paid cash‑balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – 20 days paid time off, 9 paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year

• Customer Focused – Passionate drive to delight our customers and offer unique solutions.
• Critical Thinking – Analytical approach to problem solving.
• Team Mentality – Partnering effectively to drive culture and execute on common goals.
• Business Acumen – Understanding of the financial services industry for sound business decisions.
• Learning Agility – Openness to new ways of thinking and acquiring skills.

Voya Financial is an equal‑opportunity employer. Qualified individuals are considered regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information or any other status protected by state or local law.

Voya is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process, performance of essential job functions, and receipt of other employment benefits.