Director Commercial Operations Jobs in Reston, VA

Director, AI Customer Engagement, US Oncology

Gaithersburg

Do you want to shape how AI transforms the way a leading oncology business engages its customers? Are you energized by turning bold ideas into capabilities that over a thousand colleagues use every day? If you bring an organizational mindset, a can-do attitude, and a proven record of delivering on complex, high-impact projects, this is your chance to drive commercial innovation at scale.

About AstraZeneca

At AstraZeneca, we are proud of our ground-breaking pipeline and continue to look for new ways to bring the best medicines to patients. We are building and fostering high-performing collaborative teams across the organization to help us deliver on our ambition.There'sno better time to join our growing enterprise as we lead the way for patients,healthcareand broader society.

AboutCustomer2030

Innovation is at the forefront of what we do at AstraZeneca. We are investing in a multi-year transformation of ourUS Oncologygo-to-market model to enable more precise, coordinated, and personalized customer engagement. We are building AI-enabled capabilities formore than 1,000 employees across ourCommercial, Medical Affairs, and Patient Services organizationsthat willamplify what we already do well, help us work smarter, and make us more relevant to our customers.By embracing AI and technology, wewillbetter meet the future needs of our customers and theirpatients in how we bring our ground-breaking clinical pipeline to market.

Whatyou'lldo

The Director, AI Customer Engagement, US Oncology is the product owner and strategist for the AI capabilities powering Sales and Marketing across US Oncology. Reporting to the Head of Innovation & Business Planning, you will own the strategy and roadmap for these capabilities - and the way our Sales and Marketing teams put them to work every day.

The role sits at the center of Oncology commercialization, business transformation, and AI / technology fluency.You will champion AI solutions that drive tangible business value.You willbe responsible forthe full lifecycle of Sales and Marketing AI capabilities, from ideation to delivery. Further, you will be the bridge between US Oncology and the broader AstraZeneca enterprise for customer engagement capability building.

Responsibilities include:

Program strategy

• Own the strategy and transformation roadmap for Sales and Marketing AI capabilities,overseeingplanning and budget managementprocesses

• Developquantifiablebusiness cases and value narrativesfor future Sales and Marketing capabilitiesin collaboration with US Oncology Franchisesand technical delivery teams

• Support engagement withthe US Oncology Leadership team (OLT) to ensure top-down alignmenton the AI roadmapand shared decisions on how key capabilities are designed

• Track industry, market,and innovation shifts toanticipateopportunities and risks

Capability building and change management

• Set the direction for how we build Sales and Marketing capabilities, prioritizing solutions that meet key business needs and are scalable and sustainable

• Identifypeople and process changesrequiredtosuccessfully stand-upsales and marketingcapabilities

• Act as change leader,delivering theCustomer2030 narrativefor sales and marketing teams, alsopartnering with Business Excellence and Franchise teams on the training plan

Execution excellence

• Ensureaccurateandtimelytranslation of business needs into technical requirements in partnership with Enterprise AI (data science)

• Approve scope and release of major AI updates

• Trackprogressand surfaceinterdependencies,creativelyaddressingkey challenges and blockersand escalating to senior leadership as necessary

Qualificationsfor the Role:

Minimumrequirements:

• At least5years professional experiencein a Pharma commercial function (or as part of a strategy consulting firm supporting the Pharma industry)

• Strong analyticalfluency, able to translate between brand strategy, commercial operations, and technology teams

• Exceptionalcommunication skillsand the ability tooperatesuccessfully in highly matrixed organizations

• Effective interpersonal and relationship management skills with consultative approach and ability to interact and build trust

• Strong initiative to understand our core business goals, setting direction, building alignment, and driving work forward

• Resourceful, proactive, and influential, able to prioritize in a fast-growing organization

Preferred requirements:

• Graduate degree (MBA, Masters,MDor PhD preferred)

• Demonstrated commercial experience in Oncology

Why this role

This is a rare opportunity to define a first-of-its-kind capability at the intersection of oncology, marketing & sales, and AI, with high visibility across US Oncology leadership and the broader enterprise. You will shape how more than 1,000 colleagues engage customers, and help bring our ground-breaking medicines to patients faster.