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Director Commercial Operation Jobs (NOW HIRING)

Fortra

Director, Commercial Operations

The Director, Commercial Operations is responsible for developing, optimizing, and scaling the commercial operating model for Fortra's Power business. This leader serves as the operational backbone ...

PROENERGY

Director Commercial Operations

Chicago, IL · On-site

Director Commercial Operations Location: Houston, TX, 77041 ; Houston, TX 77053 Job Id: 2476 # of Openings: 1 About PROENERGY PROENERGY is an engineering, R&D, and manufacturing powerhouse. The ...

Viatris

Director, Commercial Operations

San Antonio, TX · On-site

Every day, we rise to the challenge to make a difference and here's how the Director, Commercial Operations role will make an impact: Key responsibilities for this role include: * Lead end-to-end ...

Viatris

Director, Commercial Operations

San Antonio, TX · On-site

Every day, we rise to the challenge to make a difference and here's how the Director, Commercial Operations role will make an impact: Key responsibilities for this role include: * Lead end-to-end ...

Ziply Fiber

Director, Commercial Orders

Kirkland, WA · On-site

$150K - $185K/yr

Commercial Order Operations * Provide executive oversight of the commercial order-to-cash lifecycle, from order intake through service activation, billing readiness, and operational handoff.

Karius

Director, Commercial Operations

Redwood City, CA · On-site +1

Position Summary The Director of Commercial Operations is a strategic and operational leader who owns and drives the sales systems, processes, and analytics that support Karius's commercial success.

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How much do director commercial operation jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director commercial operation in the United States is $151,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $157,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Commercial Operation job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $151,252 per year, or $72.7 per hour.

Director, Commercial Operations

Remote

Fortra
Software Development • 1 - 5K employees
Learn more about Fortraexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
The Director, Commercial Operations is responsible for developing, optimizing, and scaling the commercial operating model for Fortra's Power business. This leader serves as the operational backbone of the business, driving predictable revenue growth, customer retention, operational efficiency, and data-driven decision-making across the customer lifecycle.
As a strategic advisor to the General Manager and leadership team, the Director, Commercial Operations ensures alignment between commercial objectives, customer experience, and operational execution while building a high-performing team focused on continuous improvement and operational excellence.
WHAT YOU'LL DO
Commercial Strategy & Business Performance
  • Develop and execute the commercial operations strategy in support of business growth, customer retention, and long-term scalability.

  • Translate business priorities into measurable operational initiatives, governance processes, and performance metrics.

  • Drive operational excellence initiatives that improve productivity, customer outcomes, and business performance.

Revenue Operations & Forecasting
  • Own the end-to-end revenue operations framework, including forecasting, pipeline governance, opportunity management, renewal operations, and performance reporting.

  • Establish processes and controls that improve forecast accuracy and enable predictable recurring revenue growth.

  • Partner with Finance on planning, budgeting, business reviews, and performance analysis.

  • Ensure data integrity, governance, and process consistency across commercial systems and teams.

Customer Lifecycle & Retention Operations
  • Design and optimize customer lifecycle processes from onboarding through adoption, renewal, expansion, and retention.

  • Establish customer health frameworks, retention metrics, renewal workflows, and churn reduction programs.

  • Develop operational strategies that support revenue retention, customer growth, and expansion opportunities.

Commercial Analytics & Reporting
  • Develop and maintain executive dashboards, KPI frameworks, and business performance reporting.

  • Deliver actionable insights on revenue performance, renewal trends, customer health, operational effectiveness, and business opportunities.

  • Lead regular business reviews and performance assessments with senior leadership.

  • Leverage analytics to identify growth opportunities, operational bottlenecks, and areas for continuous improvement.

Process Optimization & Systems Management
  • Lead optimization of quote-to-cash, renewal-to-renewal, and customer lifecycle processes to improve efficiency, scalability, and customer experience.

  • Own pricing governance, pricing maintenance, and commercial policy administration.

  • Evaluate and implement automation, workflow improvements, and system enhancements across the commercial organization.

  • Ensure processes remain scalable, customer-centric, and aligned to business objectives.

Cross-Functional Leadership
  • Serve as a trusted advisor to leadership on commercial performance, operational risks, growth opportunities, and investment priorities.

  • Partner closely with Sales, Marketing, Product Management, Services, Customer Success, Finance, and Corporate Operations to ensure alignment and execution.

  • Lead, coach, and develop a high-performing operations team while fostering a culture of accountability, collaboration, and continuous improvement.

QUALIFICATIONS
  • 10+ years of experience in Commercial Operations, Revenue Operations, Sales Operations, Customer Operations, Business Operations, or related functions.

  • 5+ years of leadership experience managing managers and building high-performing teams.

  • Demonstrated success developing and scaling commercial operating models in a software, SaaS, or technology environment.

  • Strong expertise in forecasting, revenue planning, analytics, business intelligence, and operational performance management.

  • Deep knowledge of CRM platforms, reporting and analytics tools, customer success technologies, and commercial business processes.

  • Proven ability to influence executive stakeholders, drive cross-functional alignment, and lead organizational change.

  • Strong strategic thinking, business acumen, analytical, communication, and problem-solving skills.

  • Experience supporting recurring revenue, subscription, and customer retention business models preferred.

Compensation: 125,000 USD - 165,000 USD
At Fortra, we're breaking the attack chain. Ready to join us?
At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.
As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:
  • Health, dental, and vision coverage as of hire
  • Immediate enrollment in 401(k), HSA, and FSA plans
  • Flexible PTO policy
  • Tuition and personal enrichment reimbursement
  • Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.
Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Fortra logo

About Fortra

Sourced by ZipRecruiter

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Eden Prairie, MN, US

Year founded

1982

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