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Director Client Strategy Jobs in Georgia (NOW HIRING)

Kantar

Senior Director, Client Service

Atlanta, GA · Hybrid

Senior Director, Media Client Service Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL ... Serve as a strategic advisor tosenior andexecutive stakeholders,influencing media investment ...

Goodway Group

The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... Working with B2B Clients on a strategic level and having Account-based Marketing (ABM) experience ...

Epsilon

Sr. Director, Client Engagement

Atlanta, GA · On-site

Through your leadership, you'll foster cohesive, strategic relationships that highlight our ... Client engagement. * Develop talent and provide timely feedback on performance for both direct ...

Kantar

Director, Client Service - MarSci

Atlanta, GA

Director, Marketing Science Location(s) Hybrid: Chicago, IL, Atlanta, GA, Detroit, MI, New York, NY ... Work closely with media strategy, activation, analytics, and client teams to ensure measurement is ...

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Director Client Strategy information

What are the key skills and qualifications needed to thrive as a Director Client Strategy, and why are they important?

To excel as a Director Client Strategy, you need expertise in client relationship management, strategic planning, and a proven track record in business development, often supported by a relevant degree and experience in marketing or consulting. Familiarity with CRM platforms, data analytics tools, and project management systems is typically required. Outstanding leadership, communication, and problem-solving skills help build trust with clients and guide teams effectively. These abilities are crucial for driving client success, fostering long-term partnerships, and delivering on business objectives.

How does a Director of Client Strategy typically collaborate with other departments to drive client success?

A Director of Client Strategy works closely with teams across the organization, such as sales, account management, creative, and analytics, to develop and execute comprehensive strategies tailored to each client's goals. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on project deliverables, timelines, and key performance indicators. This collaborative approach not only helps address client needs holistically but also fosters innovation and ensures the agency delivers consistent value. Strong communication and leadership skills are vital, as the Director often acts as the main point of contact between clients and internal teams.

What is the difference between Director Client Strategy vs Client Services Manager?

AspectDirector Client StrategyClient Services Manager
Primary FocusDeveloping long-term client strategies and growth initiativesManaging day-to-day client relationships and service delivery
ResponsibilitiesStrategic planning, high-level client engagement, business developmentClient support, issue resolution, account management
Required CredentialsBachelor's degree, experience in strategy, marketing, or salesBachelor's degree, experience in client management or customer service
Work EnvironmentCorporate offices, strategic meetings, cross-department collaborationClient sites, customer support centers, internal teams

The main difference is that the Director Client Strategy focuses on creating and executing long-term client growth plans, while the Client Services Manager handles daily client interactions and service issues. Both roles require strong communication skills and industry knowledge, but the Director role is more strategic and high-level.

What does a Director of Client Strategy do?

A Director of Client Strategy is responsible for developing and overseeing strategic plans that help clients achieve their business objectives. They work closely with clients to understand their needs, identify opportunities for growth, and recommend solutions that align with both the client's goals and the company's offerings. This role often involves leading a team, managing key client relationships, and ensuring the delivery of high-quality, data-driven strategies. The Director of Client Strategy also collaborates with internal teams such as sales, marketing, and product development to ensure client satisfaction and retention.
What are the most commonly searched types of Client Strategy jobs in Georgia? The most popular types of Client Strategy jobs in Georgia are:
What are popular job titles related to Director Client Strategy jobs in Georgia? For Director Client Strategy jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Client Strategy jobs in Georgia look for? The top searched job categories for Director Client Strategy jobs in Georgia are:
What cities in Georgia are hiring for Director Client Strategy jobs? Cities in Georgia with the most Director Client Strategy job openings:
Director Client Strategy jobs near you
Infographic showing various Director Client Strategy job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Associate Director, Client Services

Associate Director, Client Services

Kobie Marketing

Atlanta, GA • On-site, Remote

Full-time

Posted 14 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together

 

As Associate Director, Client Services, you will drive the evolution and success of our clients' customer loyalty programs. Your leadership will shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI.

In the Financial Services Vertical, This Means:

You'll operate at the intersection of loyalty marketing and banking/card operations. With a growing portfolio of financial institution (FI) clients, you will bring deep understanding of the unique challenges, regulatory environment, and customer expectations within banking, credit unions, and other financial services organizations.

 

 

How you will make an impact 

  • Driving Program Development & Strategy: In conjunction with our clients, manage loyalty programs that enhance customer retention and satisfaction. Develop strategies to drive program adoption and engagement - directly impacting our clients' bottom line.
  • Customer Insights & Data Analysis: With Decision Scientist partnership, understand our client's customer data and insights to refine loyalty program offerings, ensuring alignment with customer preferences and business goals.
    • For financial institution clients, this requires sensitivity to data privacy regulations (e.g., GLBA, CCPA) and an understanding of how financial behavior data informs cardholder engagement and reward strategy. Analyze program performance and make data-driven recommendations.
  • Cross-functional Collaboration: Your ability to collaborate with technology teams across Kobie and our clients to ensure seamless execution and integration of loyalty programs.
    • For financial institution clients, this includes managing fulfillment partners in coordination with Kobie's Partnership team, ensuring partner performance, SLA adherence, and alignment with client expectations - particularly for FI clients where reward fulfillment accuracy and compliance are critical.
  • Promotions & Campaigns: Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. In partnership with our clients and Kobie partners, develop strategies for seasonal, tier-based, and milestone rewards.
  • Enhancing Customer Experience: Understand the customer journey to ensure the Kobie platform and our clients technology allow the program members to have a seamless and enjoyable experience from enrollment to reward redemption.
  • Performance Monitoring & Reporting: Understand and monitor our client's program's performance metrics, such as participation rates, redemption rates, and ROI. In alignment with Decision Science and Strategy, provide regular reports to our clients on program success and areas for improvement.
    • This role is expected to own the working relationship with both the clients and the internal Kobie team.  That includes but isn't limited to CSAT scores, contractual allocations and support staff, teammate workload and prioritization. 
  • Competitive Analysis: In partnership with Strategy, understand competitor loyalty programs and industry trends to ensure our client's program remains competitive and innovative.
    • For financial institution clients, this means tracking trends specific to card-linked loyalty, banking rewards, co-brand partnerships, and the competitive landscape among issuers and fintechs.
  • Budget Management: Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.
  • Program Enhancements: Identify opportunities for continuous improvement and propose new features or offerings to maintain our client's interest and engagement, driving organic revenue.
    • This role is responsible for improving the operational excellence of these accounts through efficiencies, personal experience and skillsets as well as influence. 
  • This role has the potential to include direct reports to align with client growth and needs.  Additionally, this role will be responsible for managing several teammates indirectly in support of our client's needs. 

 

What you need to be successful   

  • 8-10 years of experience in client services, account management, relationship management, or customer loyalty roles.
  • Experience within the financial services industry, including prior experience working with or within financial institutions such as banks, credit unions, or card issuers
  • Bachelor's degree in marketing, Business, or a related field.
  • Deep understanding of financial services terminology, culture, and business drivers.
  • Strong analytical skills with experience in data analysis and interpretation.
  • Experience managing complex client relationships with multiple stakeholders. You've worked with clients large enough to have many decision-makers, conflicting priorities, and organizational silos.
  • Knowledge of CRM software, loyalty program platforms, and customer segmentation.
  • Excellent communication skills with emphasis on clarity, documentation, and over-communication.
  • Strong project management abilities with attention to detail.
  • Ability to work cross-functionally in a fast-paced environment.
  • Creative problem-solving and a customer-focused mindset.

Nice to Have

  • Experience with loyalty program platforms
  • Make required
  • Experience navigating the compliance, audit, and regulatory frameworks common in financial institution environments, such as GLBA, CCPA, and banking regulations
  • Experience with card-linked loyalty, banking rewards, or co-brand partnerships
  • Experience coordinating with marketing operations or managing marketing CRM platforms.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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