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Director Client Relations Jobs in Arizona (NOW HIRING)

Arixa Capital

Loan Portfolio Manager

Phoenix, AZ · Hybrid

This role is both strategic and detail-oriented, with direct oversight of key touch points in the ... Coordinate with Loan Originators and Client Relations Managers to understand intent and timeline ...

Durfee Law Group

Tax Attorney II

Mesa, AZ

The work is transactional, strategic, and relationship-driven with direct client responsibility ... Excellent interpersonal and client relations skills; able to build trust with sophisticated clients

Pwc

Banking & Capital Markets Tax Director

Phoenix, AZ · On-site

$150K - $438K/yr

As a Director, you will set the strategic direction and lead business development efforts. You will ... client relations. Translating the vision, you set the tone and inspire others to follow. Your role ...

Pwc

Tax Director - Private Companies

Phoenix, AZ · On-site

$150K - $438K/yr

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business ... client relations. This role is crucial in driving business growth, shaping client engagements, and ...

Pwc

Payer Quality Consultant, Director

Phoenix, AZ · On-site

$155K - $410K/yr

As a Director, you drive business growth by overseeing multiple projects, cultivating executive-level client relations, and mentoring the future leaders. This role offers a unique chance to shape ...

Pwc

Commercial AI Strategy Director

Phoenix, AZ · On-site

$122K - $504K/yr

As a Director, you will set the strategic direction and lead business development efforts. You will ... client relations. Translating the vision, you set the tone and inspire others to follow. Your role ...

Teksky

Heavy Construction Project Manager

Phoenix, AZ · On-site

Client Relations: * Serve as the primary point of contact for clients, architects, engineers, and ... Direct and motivate project teams, including engineers, superintendents, and support staff.

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Director Client Relations information

What are the key skills and qualifications needed to thrive as a director client relations?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by directors of client relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What is a director client relations?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the most commonly searched types of Client Relations jobs in Arizona? The most popular types of Client Relations jobs in Arizona are:
What are popular job titles related to Director Client Relations jobs in Arizona? For Director Client Relations jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Client Relations jobs in Arizona look for? The top searched job categories for Director Client Relations jobs in Arizona are:
What cities in Arizona are hiring for Director Client Relations jobs? Cities in Arizona with the most Director Client Relations job openings:
Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Program Director - Aviation

Hill International

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description


Hill International is seeking a Program Manager - Aviation in Phoenix, Arizona. This is a full-time onsite position.
Hill International is seeking an experienced Program Director to lead a major aviation terminal development program for a large-hub airport client. This is an executive leadership role accountable for the end-to-end delivery of a multi-billion-dollar capital program, from program definition and pre-construction through phased build-out and opening, while protecting full operational continuity at an active commercial service airport.
The Program Director serves as Hill's single point of accountability to senior client leadership, owns program performance across scope, schedule, budget, quality, and safety, and leads a large, integrated program management team spanning Hill staff, consulting partners, embedded client personnel, and design-build contractors. The role demands visible, on-site leadership and a disciplined "no surprises" communication style with the client.
Responsibilities
Program Leadership & Client Relations
  • Serve as Hill's single point of accountability to client executive leadership for overall program delivery, performance, and client satisfaction.
  • Establish program objectives, governance structure, and strategic direction in alignment with the client's capital program goals; advise on prioritization, sequencing, and resource allocation.
  • Build and sustain trusted relationships across all levels of the client organization, airline tenants, regulatory partners, and adjacent stakeholders.
  • Represent the program to executive leadership, governing boards, elected officials, and the public as requested; deliver clear, candid, data-backed briefings.
  • Proactively identify and manage program risks and opportunities, escalating issues with recommended solutions early and transparently.

Delivery, Schedule & Cost Management
  • Own the program master schedule and baseline budget, direct integrated cost, schedule, risk, and contingency management systems.
  • Approve program-level change requests and recommend actions to the client through a disciplined change-control framework.
  • Advise the client on delivery method strategy across the program, including evaluation and piloting of Progressive Design-Build, CMAR, and traditional Design-Bid-Build approaches where appropriate.
  • Direct procurement strategy, packaging, and execution for design, construction, and specialty contracts in compliance with public procurement rules.
  • Drive accurate and timely cost reporting, cash flow forecasting, and KPI reporting to client leadership and executive audiences.
    Operations, Safety & Stakeholder Coordination
  • Lead phasing and sequencing strategies that protect uninterrupted airport operations across all active terminals and airside facilities.
  • Coordinate with airline tenants, the FAA, TSA, CBP, ground transportation systems, concessionaires, and adjacent capital programs to protect operations and revenue.
  • Drive a zero-harm safety culture and an auditable quality management system across design and construction activities.
  • Build and maintain the program risk register; proactively identify, quantify, and mitigate technical, commercial, operational, and political risks.

Team Leadership & Subconsultant Oversight
  • Lead and develop the integrated program management team, including Hill staff, subconsultants, DBE/MBE partners, and embedded client personnel.
  • Champion DBE/MBE participation goals at a program level, directing reporting, compliance tracking, and outreach strategy in partnership with client stakeholders.
  • Foster a collaborative, high-performing team culture; provide coaching, mentoring, and professional development support to program staff.
  • Partner with Hill's aviation leadership on program staffing, succession planning, and the development of next-generation airport program leaders.

Program Controls & Technology
  • Direct implementation and ongoing use of the Program Management Information System (PMIS), leveraging tools such as Oracle Unifier and Oracle Primavera P6 for real-time dashboards, cost reports, and schedule updates.
  • Ensure program documentation processes including workflows, document control procedures, and records retention while meeting client compliance and auditability standards.
  • Collaborate with the Project Controls Manager to develop master schedules, cash flow forecasts, and executive-level KPI reporting.

Qualifications
  • Bachelor's degree in Engineering, Architecture, Construction Management, or a related discipline.
  • Minimum 20 years of progressively responsible program and construction management experience, including at least 10 years on large, complex aviation capital programs.
  • Demonstrated success as Program Director or Deputy Program Director on at least one airport capital program of $1 billion or greater, ideally a terminal development or replacement program delivered in an active operating environment.
  • Working knowledge of FAA, TSA, and CBP requirements; airport use-and-lease agreements; and aviation funding mechanisms including PFCs, airport revenue bonds, and FAA AIP grants.
  • Proven experience leading under multiple delivery methods: Progressive Design-Build, CMAR, and Design-Bid-Build with credible, defensible views on when each is appropriate.
  • Track record of engaging effectively with senior public-agency executives, elected officials, airline executives, and diverse project teams.
  • Strong written and verbal communication skills, with demonstrated executive presence in front of governing bodies and the public.
  • Proficiency with Oracle Unifier, Oracle Primavera P6, and SAP or comparable enterprise project management and financial systems.
  • Must be willing to work full time onsite in Phoenix, AZ

Preferred
  • Prior leadership on a large-hub airport program in the Western United States.
  • Direct experience with multi-level terminal design, advanced baggage handling systems, people-mover integration, and sustainable airport design.
  • Experience leading phased construction programs that protected continuing operations at a hub airport without disruption to airline schedules or passenger experience.
  • Professional registration (PE, RA, AIA, AICP) and/or PMP, DBIA, or CCM certification.
  • Master's degree in a relevant discipline.

Depending upon your employment status, Hill's comprehensive benefits may include, Medical, Dental, Vision, Employer Paid Life and Accidental Death & Dismemberment Insurances, Business Travel Accident Insurance, Short-Term Disability, Long Term Disability, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Commuter Benefits, Legal Assistance, Identity Theft Protection, Pet Insurance, Auto & Home Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Voluntary Life & Accidental Death & Dismemberment Insurance. Paid Time Off (PTO), Holidays, 401(K) Retirement Savings Plan, Employee Referral Program, Professional Certification Incentive Program, Hill University Learning and Development, Tuition Reimbursement, EAP, Years of Service Awards Program.
About Us
Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com.
Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.
Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com.
Hill International is an Equal Opportunity Employer/Veteran/Disabled
Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.
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