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Director Branch Operations Jobs (NOW HIRING)

Kavaliro

Branch Operations Officer

Palm Desert, CA · On-site

$17 - $22.75/hr

Our client is seeking an Information Branch Operations Officer for a direct hire opportunity. Provides personalized banking services to financial institution clients by performing the following ...

FVCBANK

Branch Operations Assistant

Reston, VA · On-site

$48K - $55K/yr

Branch Operations Assistant Department(s): Retail Reports to: Branch Manager About Us: Since ... Support Branch Manager in directing and carrying out all sales activities and initiatives.

Sonepar

Branch Operations Manager

Hattiesburg, MS

Direct reports include warehouse and branch team members. * Indirect reports include Account Managers. * Reports to the Area Branch Operations Manager * Serve as the direct liaison between sales and ...

Sonepar

Branch Operations Manager

Hattiesburg, MS · On-site

Direct reports include warehouse and branch team members. * Indirect reports include Account Managers. * Reports to the Area Branch Operations Manager * Serve as the direct liaison between sales and ...

WillScot

Branch Operations Manager V

Perris, CA · On-site

Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation ...

WillScot

Branch Operations Manager III

Knightdale, NC · On-site

Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation ...

WillScot

Branch Operations Manager II

Milwaukee, WI

Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation ...

WillScot

Branch Operations Manager V

Perris, CA

Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation ...

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$107.7K

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How much do director branch operations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for director branch operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Branch Operations, and why are they important?

To thrive as a Director of Branch Operations, you need strong leadership, branch management experience, and a background in business administration or a related field. Familiarity with branch management software, financial reporting tools, and compliance systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Exceptional communication, decision-making, and problem-solving skills set top performers apart in this role. These abilities are crucial for driving operational excellence, ensuring regulatory compliance, and achieving strategic business goals across multiple branch locations.

How does a Director of Branch Operations typically collaborate with branch managers to drive performance improvements?

A Director of Branch Operations works closely with branch managers by providing strategic guidance, setting performance targets, and supporting the implementation of company-wide initiatives. Regular meetings, performance reviews, and feedback sessions are common, allowing the director to address operational challenges, share best practices, and ensure consistency across locations. This collaboration fosters a culture of continuous improvement and helps align each branch’s goals with the organization’s overall objectives.

What is the difference between Director Branch Operations vs Branch Manager?

AspectDirector Branch OperationsBranch Manager
ResponsibilitiesOversees multiple branches, develops strategic plans, manages regional performanceManages daily operations of a single branch, supervises staff, ensures customer satisfaction
Required CredentialsOften requires a bachelor's degree, extensive experience in banking or retail, leadership skillsTypically requires a bachelor's degree, experience in branch management, customer service skills
Work EnvironmentCorporate office or regional headquarters, strategic planning focusBranch location, customer interaction, staff supervision

The main difference between a Director Branch Operations and a Branch Manager lies in scope and responsibilities. The Director oversees multiple branches and focuses on strategic regional performance, while the Branch Manager handles daily operations of a single branch. Both roles require relevant experience and leadership skills, but the Director operates at a higher, more strategic level within the organization.

What does a Director of Branch Operations do?

A Director of Branch Operations oversees the daily operations and performance of multiple branch locations within a company, ensuring they meet organizational goals and standards. This role involves managing branch managers, implementing operational procedures, optimizing efficiency, and maintaining compliance with regulations. They also analyze performance data, develop strategic plans, and work to enhance customer satisfaction across branches. The Director acts as a key liaison between corporate leadership and branch staff to ensure alignment with company objectives.
What cities are hiring for Director Branch Operations jobs? Cities with the most Director Branch Operations job openings:
What are the most commonly searched types of Branch Operations jobs? The most popular types of Branch Operations jobs are:
What states have the most Director Branch Operations jobs? States with the most job openings for Director Branch Operations jobs include:
Branch Operations Officer

Branch Operations Officer

Kavaliro

Palm Desert, CA • On-site

$17 - $22.75/hr

Full-time

Posted 15 days ago

Job description

Job Description
Our client is seeking an Information Branch Operations Officer for a direct hire opportunity.
Provides personalized banking services to financial institution clients by performing the following duties. This position requires strong knowledge of Banking Operations and is expected to provide leadership, training, and support to staff members. Has an extensive understanding of banking products and services and supports the Branch Manager in promoting Branch growth.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and Responsibilities for Both Positions Include the Following:
  • Schedules branch staff to ensure appropriate branch coverage
  • Works with staff to ensure a positive customer experience
  • Keeps current with operational standards and procedures, performs and reviews all branch documentation ensuring adherence to policies and procedures
  • Ensures Branch Certification package is accurate and complete
  • Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits
  • Informs and advises clients of resolution on account disputes and other account activity
  • Handles all daily operational duties and reports such as file maintenance, overdraft reports and other operational duties
  • Reviews reports for the branch and approves or declines exceptions within established limits in the Transaction Approval Authority matrix
  • Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
  • Reviews new account openings for adherence to published procedures and regulatory requirements
  • Answer phones and handles escalated customer service concerns
  • Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
  • Other duties as assigned

Branch Operations Officer Sales Responsibilities:
  • Actively leads team in implementation of sales programs to generate targeted branch deposit growth
  • Evaluates needs of potential clients and offers appropriate financial products and services
  • Works closely with Branch Manager on business customer prospecting / business development, including outside calling
  • Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business
  • Generates new business to assist in meeting established profitability goals
  • Assists with promotional activities as needed

Branch Operations Officer Leadership/Service:
  • Provide ongoing operational guidance, training, and development of staff
  • Recognizes staff for exceptional customer service, sales, and operations
  • Actively engages staff to cultivate and encourage professional development
  • Works with Branch Manager to set team goals and motivates staff to success
  • Actively listens to clients and maintains a friendly, positive, professional attitude
  • Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
  • Partners with Branch Manager in customer retention activities

Branch Operations Officer Supervisory Responsibilities:
  • Expected to manage up to 5 branch employees
  • Provide ongoing operational guidance, training, and development to Client Service Representatives and/or New Account staff
  • Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
  • Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
  • Manage employee schedules and confirm accurate timecards
  • Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
  • Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
  • Approves large transactions for teller staff up to assigned limit
  • Provides supervisor override for transactions requiring supervisor review
  • Supports Branch Manager or his/her back up with various assigned duties
  • Manages all client matters in the absence of the Branch Manager

Branch Operations Officer Qualifications:
  • Minimum of 8+ years banking experience
  • Minimum of 4+ years supervisory experience
  • Minimum 4+ years of operations experience
  • Must be proficient using Word, Excel and Outlook applications and banking programs
  • Notary Public preferred
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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