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Director Aftermarket Manager Jobs (NOW HIRING)

LEE AEROSPACE INC

AFTERMARKET MANAGER

Wichita, KS · On-site

Answer and direct Aftermarket Sales & Repair Station phone calls * Maintain FAA Repair Station ... Previous office management experience required * Previous customer service experience preferred

Milacron

Director, Aftermarket Operations

Batavia, OH · On-site

$150 - $230/hr

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH ... Scope of role is inclusive of strategy development, value capture project management, digital ...

Promachbuilt

Director, Aftermarket

Moorestown, NJ · On-site

$125K - $150K/yr

Join Weiler Labeling Systems as our Director of Aftermarket and play a critical role in driving ... Manage group resources including scheduling appropriate staff for specific jobs based on skill set ...

Milacron

Director, Aftermarket Operations

Batavia, OH · On-site

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH ... Scope of role is inclusive of strategy development, value capture project management, digital ...

Pro Mach, Inc.

Director, Aftermarket

Moorestown, NJ · On-site

Join Weiler Labeling Systems as our Director of Aftermarket and play a critical role in driving ... Manage group resources including scheduling appropriate staff for specific jobs based on skill set ...

Cargotec

Director, Aftermarket Network

Perrysburg, OH · On-site

Managing dealer Services agreements and renewal process in collaboration with legal and equipment sales teams * Identify and execute on aftermarket growth and sales opportunities through indirect ...

Hiab

Director, Aftermarket Network

Perrysburg, OH · On-site

Managing dealer Services agreements and renewal process in collaboration with legal and equipment sales teams * Identify and execute on aftermarket growth and sales opportunities through indirect ...

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Director Aftermarket Manager information

What is a director aftermarket manager?

A Director Aftermarket Manager is a senior leader responsible for overseeing all post-sale services and support for a company's products, such as parts, maintenance, repairs, and customer service. This role focuses on maximizing customer satisfaction and driving additional revenue through aftermarket offerings. The Director Aftermarket Manager develops strategies, manages teams, ensures operational efficiency, and collaborates with other departments to meet business goals. Typically found in industries like automotive, manufacturing, and heavy equipment, this position plays a critical role in building long-term customer relationships and supporting business growth.

What are some common challenges faced by a director aftermarket manager in coordinating cross-functional teams?

A Director Aftermarket Manager often works closely with sales, product development, supply chain, and customer service teams to deliver comprehensive aftermarket solutions. One common challenge is aligning diverse departmental goals and timelines, especially when launching new service offerings or optimizing parts availability. Effective communication and proactive problem-solving are essential to address conflicting priorities and ensure seamless customer support. Building strong relationships and maintaining clear, regular updates across teams helps facilitate smoother project execution and better customer outcomes.

What are the key skills and qualifications needed to thrive as a director aftermarket manager, and why are they important?

To thrive as a Director Aftermarket Manager, you need strong expertise in sales, supply chain management, and customer service, often supported by a bachelor’s degree in business or engineering and several years of industry experience. Familiarity with CRM systems, ERP platforms, and data analytics tools is typically required, along with certifications in project management or Six Sigma being advantageous. Exceptional leadership, negotiation, and strategic thinking skills set top candidates apart in this role. These competencies are critical for driving revenue growth, optimizing operations, and ensuring customer satisfaction in the aftermarket sector.
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Director Aftermarket Manager jobs near you
Infographic showing various Director Aftermarket Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

AFTERMARKET MANAGER

LEE AEROSPACE INC

Wichita, KS • On-site

Full-time

Posted 15 days ago

Job description

Position Summary

The Aftermarket Manager is responsible for the oversight of the Sales, Repairs, & Marketing team, and to partner with other teams to successfully complete company initiatives in a positive manner.

Company Standards

  • Seek guidance and direction as necessary for performance duties
  • Maintain communication with the manager about the status of work being performed
  • Identify and report problems or potential problems to the manager as soon as they arise
  • Report on time for each shift, after each break, and working the full shift
  • Maintain the work area in a neat and orderly manner
  • Respect the confidentiality of all personnel, customer, and Company information

Responsibilities & Tasks

  • Provide leadership and training to accomplish the goals and objectives of the department
  • Provide customer oversite on AOG/emergency requirements
  • Provide remote employees with any & all job-related information as required
  • Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
  • Responsible for completing employee performance reviews in a timely manner
  • Review and approve employee timecards and time off requests
  • Ability to develop and implement strategies
  • Answer and direct Aftermarket Sales & Repair Station phone calls
  • Maintain FAA Repair Station files
  • Compile repair inventory counts and prepare purchase orders for procurement of supplies
  • Ensure raw material levels are there to support minimal on-hand quantities
  • Research and resolve customer problems or feedback
  • Generate quotes and process Aftermarket sales orders
  • Compose and type miscellaneous correspondence and reports, faxing, filing, copying, etc.
  • Other duties and tasks as assigned

Qualifications

  • High school diploma or general education degree (GED) required
  • BA degree in business or related field preferred
  • Previous office management experience required
  • Previous customer service experience preferred
  • Minimum of 3 years related work experience preferred

Essential Job Expectations

  • Ability to consistently communicate clearly with professionalism
  • Ability to sit and/or stand for 8 hours per day
  • Ability to use hands and wrists for typing
  • Strong attention to detail
  • Ability to perform various support duties, including communicating with customers, miscellaneous special projects, typing, invoicing, filing, copying, scanning, faxing, etc.
  • Required computer skills include Microsoft Office products, Made2Manage, or other manufacturing software
  • Ability to understand and follow verbal and written instructions, such as safety rules, work orders, shipping orders, process specifications, and FAA Regulations
  • Typing skills of 45-50 wpm

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