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Director Account Management Jobs in Rochester, NH

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Director Account Management information

See Rochester, NH salary details

$70.5K

$120.6K

$172.3K

How much do director account management jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director account management in Rochester, NH is $120,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,300.00 and $136,000.00 per year, depending on experience, location, and employer.

What does a Director of Account Management do?

A Director of Account Management leads and oversees the account management team, ensuring strong client relationships and the successful delivery of services or products. They develop strategies to retain and grow client accounts, resolve escalated issues, and collaborate with sales and other departments to meet business objectives. Their responsibilities also include mentoring account managers, setting team goals, and analyzing account performance to drive continual improvement.

What are the key skills and qualifications needed to thrive as a Director of Account Management, and why are they important?

To thrive as a Director of Account Management, you need expertise in client relationship management, strategic planning, and a proven track record in account growth, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, analytics platforms, and project management tools is essential for overseeing account activities and team performance. Outstanding leadership, negotiation skills, and the ability to communicate effectively with both clients and internal teams set top performers apart. These capabilities are crucial for driving client satisfaction, achieving revenue targets, and fostering long-term business partnerships.

How does a Director of Account Management typically balance strategic oversight with hands-on client engagement?

As a Director of Account Management, you are expected to guide the overall strategy for client relationships while also being available for key client interactions and escalations. This means overseeing and mentoring account managers, setting client retention goals, and ensuring consistent service delivery, while also stepping in during critical negotiations or when high-value clients require executive attention. The role demands strong leadership and communication skills, as you'll collaborate closely with sales, marketing, and product teams to align client needs with company offerings. Achieving this balance is essential for driving both team performance and client satisfaction.
What are the most commonly searched types of Account Management jobs in Rochester, NH? The most popular types of Account Management jobs in Rochester, NH are:
What are popular job titles related to Director Account Management jobs in Rochester, NH? For Director Account Management jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Director Account Management jobs in Rochester, NH look for? The top searched job categories for Director Account Management jobs in Rochester, NH are:
Director Account Management jobs near you
Senior Account Manager (Fully Remote)

Senior Account Manager (Fully Remote)

Insurance Office of America

Concord, NH

$80K - $100K/yr

Full-time

Medical, Retirement

Posted 24 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 260 rated insurance

Job description

Description

Job Description:

Title: Senior Account Manager - Commercial Lines 
Fully Remote: for candidates in Eastern or Central Time Zones
Supporting: Columbia, SC region | Book Focus: Large Accounts - Hospitality, Private Equity, Property
Requirement: active P&C license, Seeking: 10+ years of commercial lines experience, CIC or CPCU designation preferred
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. 

 
Key Responsibilities: 

  • Technical Competence: Maintain a high degree of technical competence and industry expertise. 

  • Team Leadership: Direct daily activities and workflow of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of account management experience, or 10+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing; professional designation (CIC or equivalent) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $80,000.00 - $100,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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