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Direct Interactions Jobs (NOW HIRING)

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Desktop Support Technician โ€ข 8-5 Monday-Friday, no on call โ€ข Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. โ€ข Maintains ...

The position has direct interactions with Guests and members of the field operations team. Full Time/Day availability team members $12/hr plus tips! Part time/Nights team members $11/hr plus tips!

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Direct Interactions information

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$10

$19

$27

How much do direct interactions jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for direct interactions in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Direct Interactions position, and why are they important?

To thrive in a Direct Interactions role, you need strong verbal communication, customer service expertise, and problem-solving skills, typically supported by previous call center or client-facing experience. Familiarity with CRM software, ticketing systems, and standard telecommunication tools is often required. Outstanding soft skills such as patience, active listening, and professionalism set top performers apart. These abilities are crucial for effectively resolving customer issues, maintaining high satisfaction, and contributing to a positive team environment.

What is a Direct Interactions job?

A Direct Interactions job typically involves providing remote customer service or support on behalf of various clients. These roles often include handling inbound calls, emails, or chats to assist customers with inquiries, troubleshooting, or account issues. Most positions are work-from-home and require a computer, internet access, and strong communication skills. Direct Interactions focuses on hiring agents who can deliver excellent customer experiences while working independently.

What are the common challenges faced in a Direct Interactions position?

In a Direct Interactions role, one of the main challenges is managing a high volume of customer inquiries while maintaining consistent quality and empathy. You may encounter difficult or frustrated customers, requiring strong conflict resolution skills and the ability to stay calm under pressure. The work often requires adapting quickly to new systems, procedures, or product updates, so continuous learning is essential. However, overcoming these challenges can also make the work rewarding, as you directly impact customer satisfaction and often have opportunities to develop valuable communication and technical skills.

More about Direct Interactions jobs
What cities are hiring for Direct Interactions jobs? Cities with the most Direct Interactions job openings:
What are the most commonly searched types of Direct Interactions jobs? The most popular types of Direct Interactions jobs are:
What states have the most Direct Interactions jobs? States with the most job openings for Direct Interactions jobs include:
Direct Support Professional (DSP) Delaware State

Direct Support Professional (DSP) Delaware State

Community Interactions

Wilmington, DE โ€ข On-site

$15.45 - $18/hr

Full-time

Retirement, PTO

Posted 16 days ago


Job description

Community Interactions, Inc., an innovative provider of services to Individuals with Disabilities, is seeking Therapeutic and Direct Support Professionals to support and mentor Adults with Developmental and Physical Disabilities. Candidates for this position must possess the ability to support clients in a safe and supported manner according to clinical recommendations and the ISP.
Successful candidates will work in a supported and relaxed work environment that provides work life balance, flexible schedules and the ability to make a difference in the lives of others.
Community Interactions, Inc. offers:
  • Excellent Benefits Package for eligible employees
  • Competitive starting rate
  • 401K Plan
  • Generous Paid Time Off Policy
  • Supplemental Benefits Plan
  • A variety of work schedules (standard, alternate and flexible) at convenient locations to fit your needs
  • Paid Training Program

Our minimum requirements include a valid driver's license with a good driving record. Good communication skills, high school diploma or its equivalent. Candidates must be able to physically assist individuals, have a high energy level to support our clients' activities, be able to persuade and redirect behavior if required
We are an Equal Opportunity Employer and comply with the Drug Free Workplace Act
Qualifications:
  • High School Diploma or GED required; 2 years of experience working with persons Autism preferred;
  • Ability to train and coach assigned Consumers and develop under the direction of the Clinical Team alternative methods of learning, communication and therapeutic support;
  • Ability to interpret, execute and enhance Support Plans to accomplish goals as defined by the Clinical Team;
  • Valid driver's license with minimum 3 years of driving history, and personal vehicle in compliance with State Laws to transport Consumers.

Must demonstrate:
  • Ability to understand and support licensed programs including regulatory compliance, and policies concerning care, treatment, and inclusion in community settings;
  • Strong written and oral communication skills;
  • Proficiency with computers;
  • A good driving record with no restrictions on driver's license;
  • Acceptable criminal record clearances and employment references;
  • Advocacy for individuals with intellectual and development disabilities;
  • Ability to meet both the physical and essential requirements of the position as outlined in job description.

Summary of Responsibilities:
The Direct Support Professional (DSP) is responsible for providing quality person-centered services to customers. The incumbent is responsible for mentoring and support Individuals as well as ensuring their health, welfare and safety according to Individual Service/Support Plans. The Direct Support Professional is responsible for meeting service expectations of their assigned customers and families, as well as that of funders and licensing entities, under the supervision of the Team Facilitator.
The work of a Direct Support Professional (DSP) includes the provision of direct supports, which could include lifting and other physical activity. The DSP may also be required to perform general housekeeping, shopping, office duties, requiring the ability to sit and/or stand for long periods of time. The ability to drive persons served from program sites to community activities is required.
All offers of employment are contingent on successful screening of Driver's records, Criminal backgrounds, and completion of pre-employment physicals, including screening for drugs, TB and COVID-19.
Community Interactions, Inc. is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status under applicable law. All employment decisions are based on qualifications, merit, and business needs. We prohibit retaliation against individuals who raise concerns about discrimination or participate in the investigation of such concerns. We encourage candidates from all backgrounds to apply.