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Direct General Auto Insurance Jobs (NOW HIRING)

Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General ...

... provides general auto and diesel services to keep customers' vehicles running properly. All ... The company provides the employees 100% of their health insurance, IRA, paid vacations, and a ...

$68K - $177K/yr

Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General ...

$60K - $80K/yr

Direct General Auto & Life * Personal Express Insurance * Century-National Insurance * ABC Insurance Agencies * NatGen Preferred * NatGen Premier * Seattle Specialty * National General Lender ...

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Direct General Auto Insurance information

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$8

$46

$144

How much do direct general auto insurance jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for direct general auto insurance in the United States is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $40.14 per hour, depending on experience, location, and employer.

What is Direct General Auto Insurance?

Direct General Auto Insurance is a company that provides auto insurance policies, primarily serving drivers who may have difficulty obtaining coverage elsewhere. They offer a range of insurance products, including liability, collision, comprehensive, and uninsured motorist coverage. The company is known for offering flexible payment options, affordable rates, and policies that cater to high-risk drivers or those with less-than-perfect driving records. You can purchase and manage your policy online, over the phone, or at one of their local offices. Direct General operates in multiple states and specializes in meeting the specific needs of drivers who require non-standard auto insurance.

What are the key skills and qualifications needed to thrive as a direct general auto insurance agent?

To thrive as a Direct Auto Insurance Agent, you need strong sales abilities, knowledge of insurance products, and typically a valid state insurance license. Familiarity with customer relationship management (CRM) systems, quote software, and underwriting portals is important for daily operations. Outstanding interpersonal skills, active listening, and problem-solving abilities help agents build trust and retain clients. These competencies ensure agents can effectively meet customer needs, comply with regulations, and drive business growth in a competitive industry.

What are some common challenges faced by customer service representatives at Direct General Auto Insurance, and how can applicants prepare for them?

Customer service representatives at Direct General Auto Insurance often handle a high volume of calls and inquiries from clients regarding policies, claims, and payments. A common challenge is managing difficult conversations with upset or confused customers while maintaining professionalism and empathy. Applicants can prepare by developing strong communication skills, learning about basic insurance products, and practicing effective conflict resolution. Additionally, being comfortable with computer systems and multitasking will help you succeed in this fast-paced environment.

What is the difference between Direct General Auto Insurance vs Auto Claims Adjuster?

AspectDirect General Auto InsuranceAuto Claims Adjuster
CredentialsInsurance license, sometimes certificationsInsurance license, claims handling certifications
Work EnvironmentOffice, call centers, onlineField, office, customer sites
Employer & IndustryInsurance companies, auto insurance providersInsurance companies, claims departments
Search & Comparison IntentUnderstanding auto insurance options, policiesClaims process, job roles, responsibilities

Direct General Auto Insurance primarily focuses on selling auto insurance policies directly to consumers, often through online or call center channels. Auto Claims Adjusters, on the other hand, evaluate insurance claims, assess damages, and determine payouts. While both roles are within the auto insurance industry and require similar licenses, their job functions and work environments differ significantly.

More about Direct General Auto Insurance jobs
Infographic showing various Direct General Auto Insurance job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $96,229 per year, or $46.3 per hour.

Senior Product Analyst Personal Auto Insurance

Boston, MA • On-site

Liberty Mutual
Insurance Services • 10K+ employees

$67K - $176K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.


Key responsibilities

  • Conducts data analysis to identify trends, performance insights, and opportunities for growth in assigned states.

  • Provides recommendations on pricing, strategy, and product offerings based on analysis and research.

  • Leads and manages projects and work streams related to auto product strategy and implementation.


Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz


Job description

Exciting Opportunity: Auto Product Analyst – Drive Innovation and Impact Across Key States!

The Auto State Management team seeks to achieve our combined ratio while growing faster than the industry growth rate. We accomplish these goals by engaging with the rest of the organization in setting the customer price level within the state, launching new pricing programs and product features, root cause analysis on issues impacting profitability or growth, and partnering with our distribution organization on how to more effectively sell our Direct and Agency products. Join our dynamic team where your analytical skills and strategic insights will directly influence product performance and business success across multiple states! In this role, you’ll tackle moderate to high complexity challenges, lead impactful projects, and collaborate with diverse teams to shape the future of our Auto products.

**This position may have in-office requirements depending on candidate location. The level of position offered will be based on skills and experience at manager discretion. **  

What You’ll Do:

  • Dive deep into data analysis to uncover trends, performance insights, and opportunities for growth in assigned states.
  • Be the go-to expert for state-specific auto product strategy, delivering actionable recommendations that improve pricing, training, and overall product offerings.
  • Lead and drive your own projects, managing work streams that have meaningful business impact.
  • Collaborate closely with state teams, DSOs, IT partners, and product managers to align strategies and implement nationwide initiatives.
  • Stay ahead of the competition by researching market dynamics, competitor filings, and customer needs to inform innovative product changes.
  • Share your expertise by mentoring junior analysts, developing training materials, and leading sessions that empower your colleagues.

Why You’ll Love This Role:

  • Make a difference: Your insights will help shape personal auto insurance products that millions of customers rely on.
  • Lead with impact: Take ownership of projects that influence business decisions at the state and national levels
  • Grow your skills: Work alongside talented professionals in a collaborative environment that encourages continuous learning and development.
  • Be recognized: Your expertise and leadership will be valued and rewarded as you contribute to complex, strategic initiatives.

If you’re ready to challenge yourself and play a key role in transforming auto insurance products, we want to hear from you! Join us and accelerate your career while helping us deliver smarter, more competitive solutions for our customers.

Responsibilities:

  • Conducts moderate to high complexity analysis under general direction.
  • As subject matter expert for assigned states, completes state reviews and similar work for basic states independently and for complex states or countrywide programs under general direction.
  • Queries data to conduct ad hoc analysis of metrics and builds simple tools and queries for others to use.
  • Provides recommendations to training and processes to manager.
  • Provides complex analysis to help drive and support business decisions.
  • Provides thoughtful recommendations to state teams on pricing, strategy, etc.
  • Consults on complex business issues and design considerations.
  • Educates IT partners on business vision and plan, and both IT and business partners on the impact of changes.
  • Serves as point person for moderate to high complexity country wide implementations.
  • Leads own work streams on medium to long-term or moderate to high complexity projects. May manage aspects of low to moderate complexity projects.
  • Based on strong understanding of how competitor actions impact marketplace, distribution channel and customers, conducts in depth research of competitor filings utilizing various sources. Research may be at the state, competitor or countrywide level.
  • Through research, identifies and proposes changes to our product offerings.
  • Analyzes trends and is responsible for tactical and strategic recommendations.
  • May create and/or be owner of training material content.
  • May create formal training sessions and modules.
  • Actively shares job knowledge with less experienced analysts.
  • Leads job shadow discussions with less experienced analysts.
  • Provides technical training and user support to business groups.
  • May be assigned to mentor a new hire.
  • May supervise interns.

  • Bachelor's degree in business, economics, or other quantitative field. Minimum 3 years, typically 4 years or more of relevant work experience.
  • Proficient in Excel, PowerPoint, and data analysis software (e.g., SAS, Access).
  • Must have good planning, organizational, analytical, decision making and communication skills.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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