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Direct Access Representative Jobs (NOW HIRING)

Crouse Hospital

Patient Access Representative

Syracuse, NY · On-site

$19.89 - $31.85/hr

Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership. Patient Access Representative Requirements: * High school diploma or equivalent.

Crouse Hospital

Patient Access Representative

Syracuse, NY · On-site

$19.89 - $31.85/hr

Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership. Patient Access Representative Requirements: * High school diploma or equivalent.

Team1Medical

Patient Access Representative

Houston, TX · On-site

$19/hr

Patient Access Representative | $ 1 9 .00 | 8 : 0 0 am to 5 : 0 0 p m / In Office / Temp orary What ... Weekly Pay with direct deposit or pay card * When you work through Team1Medical, you are eligible ...

Crouse Hospital

Patient Access Representative

Syracuse, NY · On-site

$19.89 - $31.85/hr

Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership. Patient Access Representative Requirements: * High school diploma or equivalent.

Conway Regional

Patient Access Rep I ED

Conway, AR · On-site

$13.75 - $17.50/hr

... Director of Human Resources. Qualifications: * High School Diploma or equivalent. * Previous work experience as a Patient Access Representative or equivalent experience/training in date entry ...

Crouse Hospital

Patient Access Representative

Syracuse, NY · On-site

$19.89 - $31.85/hr

Proficiently manages and coordinates incoming requests for patient scheduling, as directed by department leadership. Patient Access Representative Requirements: * High school diploma or equivalent.

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Direct Access Representative information

What is the difference between Direct Access Representative vs Customer Service Representative?

AspectDirect Access RepresentativeCustomer Service Representative
CredentialsHigh school diploma; industry-specific trainingHigh school diploma; customer service skills
Work EnvironmentHealthcare or insurance settings, often in call centers or officesRetail, call centers, or office environments across various industries
Employer & Industry UsageHealthcare providers, insurance companies, government agenciesBroadly used across retail, telecom, banking, and service sectors

Both roles involve assisting customers, but Direct Access Representatives typically work in healthcare or insurance settings with specialized knowledge, while Customer Service Representatives serve a wider range of industries with general customer support skills.

Is it hard to be a direct access representative?

Being a direct access representative can be moderately challenging as it requires strong communication skills, attention to detail, and the ability to handle high call volumes. The role often involves following specific procedures and using customer service tools, but with training and experience, it becomes easier to perform effectively.

What are popular job titles related to Direct Access Representative jobs?

For Direct Access Representative jobs, the most frequently searched job titles are:

Infographic showing various Direct Access Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Patient Access Representative

Oceanport, NJ • On-site

RWJBarnabas Health
Hospitals • 10K+ employees
Learn more about RWJBarnabas Healthexternal

$21.07 - $26.22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Job Title: Patient Access Representative
Location: SBC Corporation
Department Name: Patient Access Services
Req #: 0000261696
Status: Hourly
Shift: Night
Pay Range: $21.07 - $26.22 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collection and documentation of the patient's demographic and insurance information and utilizes the technology available to complete the registration. The Patient Access Representative participates in creating a positive environment for patient and colleague satisfaction.
As a Patient Access Representative, a typical day might include:
  • Provides excellent customer service to all patients, colleagues and other external and internal customers.
  • Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
  • Obtains and documents all demographic information to accurately identify the patient. Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required.
  • Ensures that all orders/prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable.
  • Meets and exceeds department goals including accuracy, point of service collections and productivity.
  • Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
  • Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered.
  • Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
  • May perform other duties as assigned or directed by management.

This role might be for you if you:
  • You enjoy being patient facing fast paced environments.
  • You have previous experience within a healthcare environment.
  • You have excellent communication skills and lead with empathy for patients.
  • You have computer skills.

To be considered for this opportunity, you must meet the criteria below:
  • A High School Diploma
  • Customer service experience
  • Patient Access experience is preferred
  • Medical terminology experience
  • Be able to report to Oceanport, NJ for training
    • Must reside in NJ, NY, or PA
  • Night shift full-time 37.5 hours per week, 11 PM to 7 AM
  • Rotating weekends and holidays are required

Why You'll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:
  • Generous Paid Time Off (Vacation, Holidays, Sick Time)
  • Medical, Dental & Vision Insurance
  • Prescription Drug Coverage
  • Retirement Plans
  • Paid Parental Leave
  • Tuition Reimbursement
  • Student Loan Planning Support
  • Life and Disability Insurance
  • Wellness Programs and Flexible Spending Accounts
  • Voluntary Benefits (like Pet Insurance)
  • Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
  • Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

What RWJBarnabas Health employees say

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

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