Digital System Support Lead Jobs (NOW HIRING)

Job Description

What Makes This Role Different

Own a business‑critical platform rather than simply supporting an application. Work directly with employees, suppliers, category managers, and stakeholders across the globe to understand needs and improve experiences. Shape capability roadmaps, adoption strategies, and future enhancements that drive measurable business value. Combine product ownership with hands‑on analytics, problem solving, and technical investigation. Join a high‑performing team that values curiosity over assumptions, action over bureaucracy, and measurable impact over theoretical recommendations. Work in an environment where strong ideas can come from anywhere and where people are encouraged to build, experiment, learn, and improve.

What You’ll Do

Act as the business owner for a key enterprise platform and its connected ecosystem. Build a deep understanding of users and continuously improve the experience they receive from the platform. Define and execute a roadmap focused on adoption, usability, capability expansion, and business value. Leverage capabilities across purchasing, sourcing, contract management, supplier management, workflow automation, and analytics to maximize value. Use data, user feedback, SQL, and platforms such as Databricks to identify opportunities, investigate issues, and measure outcomes. Understand system configurations, integrations, workflows, and data structures well enough to independently drive improvements. Partner with business and technology teams to simplify processes, automate manual activities, and deliver scalable solutions. Continuously look for ways to increase the value delivered through existing technology investments.

Who You Are

You are naturally curious about how systems, data, processes, and people work together. You enjoy understanding user behavior and believe successful systems should be designed around user needs, not simply around process requirements. You are equally comfortable engaging stakeholders, running a SQL query, investigating a workflow, analyzing adoption metrics, or translating feedback into practical improvements. You learn quickly, challenge the status quo, navigate ambiguity comfortably, and enjoy owning problems from identification through implementation. Most importantly, you believe enterprise systems should be intuitive, trusted, well adopted, and continuously improving.

What You’ll Bring

Bachelor's degree in Business, Information Systems, Engineering, Data Analytics, Computer Science, Supply Chain, or a related field. 5+ years of experience owning, implementing, improving, or supporting enterprise systems, digital platforms, or business applications. Experience as a Product Owner, Business Systems Analyst, Platform Owner, System Owner, Application Owner, or similar role. Strong understanding of how systems, users, data, workflows, and business processes interact. Hands‑on experience using data and SQL to investigate issues, validate assumptions, and support decision‑making. Ability to understand technical concepts, integrations, configurations, and data structures without requiring deep IT specialization. Proven ability to translate business needs into scalable technology solutions. Strong stakeholder management, analytical, communication, and problem‑solving skills. A product ownership mindset combined with technical curiosity and a desire to continuously improve systems.

Helpful, but Not Required Experience with SAP Ariba, SAP, Workday, Salesforce, ServiceNow, Coupa, Fieldglass, or similar enterprise platforms. Exposure to procurement, sourcing, contracting, supplier management, finance, operations, or other enterprise business processes.

Required Skills:

• Business Acumen
• Cross‑Functional Collaboration
• Data Analytics
• Digital Ecosystems
• Digital Systems
• Driving Continuous Improvement
• Product Ownership
• Supplier Strategy
• System Configuration
• Workflow Optimization

Preferred Skills:

• Procurement
• Sourcing and Procurement
• Supplier Management

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

Job Application Information

The salary range for this role is $96,200.00 - $151,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. The application deadline for this position is stated on this posting.

Location Specific

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status and Benefits

Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 25%
Flexible Work Arrangements: Hybrid
Shift: 1st - Day
Valid Driving License: Yes
Hazardous Material(s): N/A

Job Posting End Date

09/19/2026

About the Company

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.