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Digital System Support Lead Jobs (NOW HIRING)

DecisionPoint | Cortek

Tier 2 Customer Support Lead

Oversee daily Tier 2 support operations, ensuring consistent, high-quality user support across digital platforms. * Lead troubleshooting for escalated technical issues, including user access, system ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Oversee daily Tier 2 support operations, ensuring consistent, high-quality user support across digital platforms. * Lead troubleshooting for escalated technical issues, including user access, system ...

All Options

Trading Systems Support Lead

Austin, TX · On-site

All Options is looking for a Trading Systems Support Lead to join our team in Austin, TX. This is a ... Improve system uptime, capacity, and performance to ensure stability under high-load and high ...

All Options

Trading Systems Support Lead

Austin, TX · On-site

All Options is looking for a Trading Systems Support Lead to join our team in Austin, TX. This is a ... Improve system uptime, capacity, and performance to ensure stability under high-load and high ...

Dow Jones

System Support Specialist Sr

Lagrange, IN · On-site

... supporting the maintenance and operation of electronic and electromechanical systems that are ... Lead projects involving resource analysis and delivery requirements, providing project estimates ...

Envision Education

Student Support Lead

Hayward, CA · On-site

... systems that promote a safe, inclusive, and engaging learning environment at Impact Academy High School. POSITION SUMMARY The Student Support Lead will partner with school staff to foster a safe ...

SPY AMERICA INC

Sales Support Lead

Carlsbad, CA · On-site

SYSTEMS & OPERATIONS · Maintain accurate information within NetSuite, and other company systems ... Support Lead may be eligible for a performance-based incentive program in addition to regular ...

SPY AMERICA INC

Sales Support Lead

Carlsbad, CA · On-site

SYSTEMS & OPERATIONS · Maintain accurate information within NetSuite, and other company systems ... Support Lead may be eligible for a performance-based incentive program in addition to regular ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract * Escort HPC team members ... Experience with ticketing and workflow systems such as ICM, ServiceNow, and Azure DevOps. * Basic ...

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Digital System Support Lead information

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How much do digital system support lead jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital system support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Digital System Support Lead jobs?

For Digital System Support Lead jobs, the most frequently searched job titles are:

Enterprise Digital System Clinical Lead - Pathology (Clinical & Laboratory Workflows)

Somerville, MA • On-site

Mass General Brigham
See more jobs at Mass General Brighamexternal

Part-time

Re-posted 11 days ago

Brigham and Women's Hospital rating

8.1

Company rating: 8.1 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

Job description

Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
About Us
Mass General Brigham (MGB) is a not-for-profit, integrated healthcare system committed to advancing patient care, research, education, and service. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, MGB supports a comprehensive continuum of care, including community and specialty hospitals, physician networks, and research programs.
We are guided by a people-first culture grounded in core values including patient care, innovation, collaboration, and continuous improvement.
Qualifications
Role Overview
The Enterprise Digital System Clinical Lead - Pathology provides clinical informatics leadership for Epic systems supporting laboratory (Beaker - AP/CP) and non-laboratory clinical workflows related to pathology across ambulatory and inpatient settings. This role is responsible for ensuring safe, efficient, and standardized workflows across the full lifecycle of pathology services, including ordering, specimen collection, processing, result management, and downstream clinical workflows, spanning Epic Beaker and integrated Epic modules. The role includes ownership of highly variable and cross-setting workflows, including ambulatory, inpatient, procedural, and specialty diagnostic pathways, requiring coordination across clinical care teams, laboratory operations, and external partners. This position is approximately 40% informatics effort, with the remainder dedicated to clinical, academic, or research responsibilities.
Key Responsibilities
Clinical Informatics Leadership
  • Serve as the Epic informatics lead for Clinical and Anatomic Pathology workflows across ambulatory and inpatient settings
  • Ensure alignment of Epic solutions with clinical best practices, patient safety standards, and regulatory requirements
  • Maintain awareness of Epic capabilities, system updates, and future roadmap

Workflow Design & Optimization
Lead the design, standardization, and continuous improvement of end-to-end pathology workflows, including but not limited to:
  • Ambulatory (Outpatient) Workflows
  • In-clinic point-of-care (POC) and lab-performed testing
  • In-clinic specimen collection with:
  • Direct send to external laboratories (e.g., Quest, Cologuard)
  • Send to MGB laboratory network
  • Provider orders for:
  • Lab draw encounters (phlebotomy workflows)
  • Future collection tied to procedures (OB, IR, OR, cardiology, etc.)
  • Home health / remote collection workflows
  • Ambulatory result management workflows, including:
  • Critical result notification
  • Result routing to appropriate providers and care teams

Inpatient Workflows
  • Point-of-care testing within inpatient units
  • Specimen collection models, including:
  • Nurse-collected (serum and non-serum)
  • Lab-collected (phlebotomy workflows)
  • Non-serum collections (e.g., tissue, fluids)
  • Timed and recurring lab draws
  • Orders supporting:
  • Future procedure-based collections (OB, IR, OR, cardiology, etc.)
  • Intra-procedural and intraoperative collections, including specimen navigator workflows and pre-placed orders
  • Inpatient result management workflows, including:
  • Critical result notification
  • Result routing and follow-up

Complex & Specialty Workflows
  • Design and optimization of specialized diagnostic and multi-step workflows, including:
  • Bone marrow and hematopathology workflows
  • Perinatal and fetal pathology workflows
  • Other complex, multi-stage diagnostic pathways requiring coordination across teams
  • Translate clinical, operational, and regulatory needs into clearly defined functional and technical requirements
  • Standardize workflows across sites while accommodating necessary clinical variation
  • Identify and mitigate safety risks, inefficiencies, and workflow fragmentation

Strategy, Governance & Prioritization
  • Partner with the CMIO, pathology leadership, and digital teams to:
  • Define enterprise strategy for pathology informatics
  • Establish governance and prioritization frameworks across Epic initiatives
  • Develop and maintain a multi-year roadmap aligned with organizational goals

Stakeholder Engagement & Change Management
  • Build strong relationships across clinicians, lab leadership, operations, and IT
  • Identify pain points across ambulatory, inpatient, and procedural workflows
  • Drive consensus and standardization across diverse clinical and operational environments
  • Lead change management efforts and partner with training teams to support adoption

Program & Project Execution
  • Lead multidisciplinary project teams and design/build sessions
  • Collaborate closely with Epic application teams and digital portfolio leadership
  • Ensure delivery of scalable, reliable, and sustainable solutions

Quality Improvement & Innovation
  • Use data and analytics to evaluate workflow performance and outcomes
  • Drive continuous improvement in lab and clinical workflows
  • Stay current on emerging best practices in clinical informatics and digital health

Collaboration & Thought Leadership
  • Partner across enterprise clinical and digital domains
  • Contribute to informatics education, innovation, and professional development
  • Mentor and support informatics team members

Qualifications
Required
  • MD, PhD, or equivalent clinical or laboratory leadership background
  • Active clinical licensure and practice
  • Experience in clinical informatics and workflow optimization
  • Demonstrated experience managing complex, cross-functional initiatives
  • Strong understanding of pathology and laboratory workflows across care settings
  • Experience with stakeholder engagement, governance, and change management

Preferred
  • Epic experience (Beaker or related modules); certification preferred or willingness to obtain
  • Board certification or eligibility in Clinical Informatics (for physicians)
  • Experience with analytics, reporting, and performance measurement

Key Competencies
  • Strategic mindset with strong execution capability
  • Ability to manage complexity across multiple clinical environments
  • Strong collaboration and consensus-building skills
  • Clear and effective communicator across clinical and technical audiences
  • Results-oriented and improvement-driven

Work Environment
  • Hybrid (remote and in-person)
  • Clinical practice within an MGB-affiliated site

Additional Job Details (if applicable)
The salary range for this position is $75,000.00 to $150,000.00 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, along with recognition programs designed to celebrate your contributions and support your professional growth. We invite candidates to apply, and our Talent Acquisition team will provide an overview of their potential compensation and benefits package.
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
16
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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