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TBN

DIGITAL PLATFORM METADATA ENTRY

Fort Worth, TX · On-site

Digital Platform Metadata Entry Full-time Fort Worth, TX Duties and Responsibilities: * Digital Platform (DP) content distribution and metadata entry. * Prepare content for Distribution for exciting ...

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How much do digital platform jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for digital platform in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a digital platform position, and why are they important?

To excel in a Digital Platform role, you need a strong understanding of digital strategy, data analytics, user experience (UX) design, and platform management, often supported by a degree in digital marketing, information technology, or a related field. Familiarity with content management systems (CMS), marketing automation tools, web analytics platforms, and agile project management certifications is highly beneficial. Outstanding communication, problem-solving skills, and adaptability help professionals succeed when collaborating with cross-functional teams. These skills are essential for optimizing online platforms, driving engagement, and ensuring seamless integration of digital initiatives in fast-evolving environments.

What are the typical daily responsibilities of someone working in a digital platform role?

Daily responsibilities in a Digital Platform role generally include managing website or app content, monitoring platform performance analytics, coordinating with developers and designers to implement updates, and ensuring a seamless user experience. You may also be tasked with optimizing SEO, evaluating new digital tools, and supporting marketing campaigns to maximize engagement. Collaboration with cross-functional teams such as IT, marketing, and sales is common to align platform strategies with business goals. The role often requires a proactive approach to troubleshooting technical issues and staying up-to-date with emerging digital trends.

What is a digital platform?

A Digital Platform job involves managing, developing, and optimizing online platforms that support business operations, user interactions, and digital services. Professionals in this role oversee system integrations, data management, and user experiences to ensure seamless functionality. They often collaborate with engineering, marketing, and product teams to improve platform performance and scalability. Responsibilities may include monitoring analytics, enhancing security, and implementing new technologies. This role is essential for businesses that rely on digital infrastructure to engage users and drive growth.

More about Digital Platform jobs
What are the most commonly searched types of Digital Platform jobs? The most popular types of Digital Platform jobs are:
What states have the most Digital Platform jobs? States with the most job openings for Digital Platform jobs include:
What job categories do people searching Digital Platform jobs look for? The top searched job categories for Digital Platform jobs are:
Digital Platform jobs near you
Infographic showing various Digital Platform job openings in the United States as of August 2026, with employment types broken down into 52% Full Time, 44% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.

Digital Platform Support Analyst

Apple Bank

Garden City, NY • On-site

$75K - $90K/yr

Full-time

Re-posted 6 days ago

Job description

Garden City, NY (Hybrid)
Salary Range: $75,000 - $90,000
The Digital Platform Support Analyst is responsible for maintaining the stability, optimal performance, and efficient operation of Apple Bank's digital platforms, which include online and mobile banking, Bill Pay, Zelle, online account opening, mobile deposit, funds transfer, dispute management, debit cards, and related services. The position emphasizes proactive platform monitoring, prompt incident response, coordinated issue resolution, and release support to ensure consistent customer accessibility and dependable digital service delivery.
The Analyst also assists with incident handling, release activities, validating digital file processes, and managing the Bank's presence on mobile app stores. This role involves close collaboration with Technology, Risk, Digital Product, Operations teams, and external vendors to investigate problems, oversee remediation efforts, and escalate issues when necessary. Additionally, the position is actively involved in enhancing support procedures and ensuring an exceptional digital customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Oversee digital banking platforms to confirm that services remain accessible, stable, and function properly.
  • Address platform incidents, service disruptions, and customer impacting issues by promptly triaging alerts, opening tickets, and coordinating resolution activities.
  • Track and support issue resolution processes, including the documentation of symptoms, troubleshooting of customer concerns, assistance with root cause analysis, and verification of implemented solutions.
  • Conduct customer outreach as needed during incidents or escalations to gather additional details, validate reported issues, and communicate findings to internal teams and vendors.
  • Help staff in resolving complex customer requests and issues in a timely manner.
  • Participate in escalation calls during outages or incidents and provide regular status updates to internal stakeholders.
  • Support the management of mobile app stores by coordinating releases, ensuring compliance with Apple and Google requirements, and confirming that app updates are successfully implemented.
  • Monitor and validate critical file processing for digital transactional operations (e.g., BIC, ACH, batch jobs), ensuring accuracy, completeness, and timely execution.
  • Provide 24/7 operational support for critical incidents, outages, and emergency fixes to ensure rapid resolution and protect customer and business operations.
  • Maintain platform support documentation including operational procedures, escalation paths, vendor contacts, and incident records.
  • Contribute to operational reporting by compiling incident data, outage metrics, and platform performance information.
  • Perform other duties as assigned.

SKILLS, EDUCATION, & EXPERIENCE
  • Bachelor's degree or equivalent profession experience required.
  • 3-5 years of experience in digital banking, platform support, technology operations, or financial service operations
  • Deep understanding of digital banking platforms and services, including online/mobile banking, payments, authentication, and third-party integrations.
  • Proven experience supporting incident response, service restoration, and platform stability efforts in a high-availability environment.
  • Comprehensive expertise in digital operational processes, encompassing file processing (ACH, batch jobs, BIC files), release support, and management of platform dependencies.
  • Ability to lead cross-functional teams and influence Technology, Digital Product, Operations, Risk, and external vendors.
  • Exceptional problem-solving and analytical skills with the ability to diagnose complex issues quickly and drive sustainable remediation.
  • Strong communication and interpersonal skills, with experience delivering clear, concise updates to leadership during outages, escalations, and critical events.
  • Proficiency with platform monitoring tools, ticketing systems, and operational reporting technologies.
  • Ability to manage multiple priorities in a fast-paced, high-visibility environment with strong attention to detail and urgency.
  • Digitally savvy and current on evolving device, browser, mobile OS, and platform requirements.
  • Demonstrated leadership experience building, mentoring, and retaining high-performing teams.
  • Some travel for mandatory training may be required.

Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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