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Digital Operations Associate Jobs in New York (NOW HIRING)

Fireblocks

Custody Operations Associate

New York, NY · On-site

$100K/yr

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door ... As a Custody Operations Associate, you will be responsible for assisting with the operational ...

Trueseek

Strategy & Operations Associate

Flushing, NY

$110K - $125K/yr

We are seeking an AI Operations Associate to help lead operational transformation initiatives focused on AI implementation, analytics, digitization, workflow optimization, and scalable process ...

N1

Operations Associate

New York, NY · On-site

$60K - $100K/yr

N1 is comprised of a team spanning backgrounds from Harvard, CMU, DFINITY, VMWare, Galaxy Digital ... Join N1 as Operations Associate to shape the future of crypto by leading key company internal ...

Fireblocks

Custody Operations Associate

New York, NY · Hybrid

$100K/yr

As a Custody Operations Associate, you will be responsible for assisting with the operational ... You will collaborate with cross-functional teams to evaluate new digital assets for the regulated ...

Crateandbarrel

Operations Associate

Manhasset, NY

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Westport, CT · On-site

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Staten Island, NY · On-site

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Staten Island, NY · On-site

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Westport, CT · On-site

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Westport, CT · On-site

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Paramus, NJ

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Paramus, NJ

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

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All JobsDigital Operations Associate JobsDigital Operations Associate Jobs in New York

Digital Operations Associate information

What job makes $10,000 a month without a degree?

A Digital Operations Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles in digital fields often require expertise in areas like digital marketing, e-commerce management, or data analysis, which may be achieved through certifications or self-education rather than a formal degree. Earning such income usually involves advanced skills, a strong portfolio, or entrepreneurial activities.

What does a digital operations associate do?

A digital operations associate manages and optimizes digital platforms, ensuring smooth functioning of online processes such as content management, data analysis, and system updates. They often use tools like content management systems (CMS) and analytics software and may support digital marketing efforts or technical troubleshooting within an organization.

Why is Gen Z struggling to get jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and evolving skill requirements like digital literacy and adaptability. Employers increasingly value technical skills, certifications, and remote work capabilities, which can be barriers for those just entering the workforce.

What are the key skills and qualifications needed to thrive as a Digital Operations Associate, and why are they important?

To thrive as a Digital Operations Associate, you need strong analytical skills, attention to detail, and a background in business, marketing, or information technology. Familiarity with digital platforms, content management systems (CMS), data analytics tools, and project management software is typically required. Excellent communication, problem-solving abilities, and adaptability help you coordinate effectively and respond to rapidly changing digital environments. These skills ensure smooth digital operations, efficient project execution, and contribute to the organization's overall digital success.

Which 3 jobs will survive AI?

Digital Operations Associates are likely to continue working in roles that require strategic oversight, complex problem-solving, and human judgment, such as project management, data analysis, and client communication. These roles benefit from skills in critical thinking, adaptability, and understanding of digital tools, making them less susceptible to automation. Jobs that involve nuanced decision-making and interpersonal skills are expected to persist despite advances in AI technology.

What are some typical challenges a Digital Operations Associate might face when managing multiple digital platforms simultaneously?

Digital Operations Associates often juggle various digital platforms, such as content management systems, analytics tools, and customer engagement software. A common challenge is ensuring consistency and accuracy across all platforms while responding to real-time issues or updates. Effective prioritization, strong communication with cross-functional teams, and attention to detail are essential to prevent errors and ensure smooth operations. Additionally, adapting quickly to new tools and evolving digital trends is key to success in this dynamic role.

What is the difference between Digital Operations Associate vs Digital Marketing Coordinator?

AspectDigital Operations AssociateDigital Marketing Coordinator
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsUsually requires a bachelor's degree in marketing, communications, or related areas
Work EnvironmentSupports digital platforms, manages data, and ensures operational efficiencyDevelops marketing campaigns, manages content, and analyzes marketing performance
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesPrevalent in advertising agencies, brands, and marketing firms

The Digital Operations Associate focuses on maintaining digital systems and ensuring smooth online processes, while the Digital Marketing Coordinator concentrates on creating and executing marketing campaigns. Both roles often collaborate but serve different core functions within digital teams.

What are the most commonly searched types of Digital Operations jobs in New York? The most popular types of Digital Operations jobs in New York are:
What are popular job titles related to Digital Operations Associate jobs in New York? For Digital Operations Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Digital Operations Associate jobs in New York look for? The top searched job categories for Digital Operations Associate jobs in New York are:
Digital Operations Associate jobs near you

Associate Manager, Digital Operations

Authentic Brands Group

New York, NY • On-site

$74K - $84K/yr

Other

Posted 4 days ago

Job description

What You'll Do

The Associate Manager, Digital Operations will support the Customer Experience & Operations function, focusing on delivering a seamless end-to-end customer journey across ABG's licensed brand portfolio. This role will serve as a primary operational contact for licensees onboarding to ABG's digital ecosystem, lead testing and quality assurance across all customer-facing touchpoints, and drive continuous improvement in day-to-day CX and digital operations. The ideal candidate is highly organized, relationship-oriented, and thrives in a fast-paced, multi-brand environment where priorities shift and processes are still being built.

Key Responsibilities:

  • Serve as the primary point of contact for licensees onboarding to ABG's digital and CX ecosystem, building strong working relationships and ensuring alignment on brand standards, workflows, and operational expectations from day one.
  • Conduct end-to-end customer experience testing across brand touchpoints - including checkout, post-purchase communications, returns, and customer support flows - to ensure all systems and processes are functioning as intended.
  • Monitor day-to-day CX operations across owned and operated DTC businesses, liaising with customer support agencies and external partners to ensure timely, high-quality resolution of customer inquiries and escalations.
  • Identify operational gaps, system issues, and process breakdowns; take initiative to escalate, document, and drive resolution in partnership with cross-functional teams.
  • Track, analyze, and report on CX and operational metrics across brands, surfacing trends, root causes, and actionable recommendations to senior leadership.
  • Coordinate cross-functionally with Brand, Marketing, Technology, and Operations teams to stay aligned on product launches, platform updates, and new initiatives that impact the customer experience.
  • Develop and maintain internal process documentation, SOPs, and best practices to support consistency and scalability across the team and licensee base.
  • Stay current on CX platform updates, digital operations trends, and industry best practices, bringing relevant insights back to the team.

Key Qualifications:

  • 3-5 years of experience in digital operations, customer experience, or a related role, preferably within an eCommerce or multi-brand environment.
  • Strong relationship-building and communication skills, with the ability to manage licensee and partner relationships professionally and effectively.
  • Highly detail-oriented and organized, with a demonstrated ability to manage multiple workstreams, track open items, and close loops without being prompted.
  • Agile and adaptable, with a proven ability to pivot quickly as priorities shift and new challenges arise.
  • Curious and process-oriented mindset - someone who wants to understand how systems work and is motivated to improve them.
  • Experience with CX or support platforms such as Gorgias, Zendesk, or similar tools.
  • Strong analytical skills with experience tracking and reporting on key CX metrics such as CSAT, contact volume, first response time, and resolution time.
  • Ability to work cross-functionally and collaborate across internal teams and external partners to drive operational excellence.
  • Experience with returns platforms (e.g., Loop), eCommerce platforms (e.g., Shopify), or AI-powered support tools is a plus.
  • Experience in a licensed brand, B2B, or multi-brand environment is a plus.
  • Bachelor's degree preferred in Communications, Business Administration, Operations Management, or a related field; equivalent experience considered.

Primary Location Salary Range: $74,000 - $84,000

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