Web Operations Manager Jobs in New York (NOW HIRING)

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

WMX, Warner Music Group's culture-driving media, creative content, and artist services' division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we're building the music industry's most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences.

Digital Web Operations is a cross-functional team that sits at the center of Warner Music Group within the Warner Music Experience (WMX) division. We build fan-focused and data-driven websites and campaigns that deliver our artists' content to millions of fans around the world. We're the backbone of the marketing teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role:

The Project Manager is a key part of the team and is responsible for leading, documenting, and managing complex and high-profile projects and creative campaigns across various channels. You will work with a team of designers and developers to build web campaigns that will reach millions of music fans around the world. You will have the opportunity to brainstorm with stakeholders to execute on marketing initiatives to ensure optimal success and efficiency. You will also be a key part in creating the blueprints for success for future web campaigns. If you love music, technology, and the internet, this job is for you.

Working closely with Artists, Management, Music Labels, Marketing and eCommerce teams you will help architect and deliver integrated digital campaigns. You will use your strong project management skills to lead cross-functional teams to deliver amazing customer experiences across multiple digital properties. Our website are key to our ability to attract, engage and retain fans for our artists and a critical component of our labels service to their artists.

Here you'll get to:

• You will work with a project team to understand scope and requirements; review assets, timelines, guidelines, activities, and documentation.
• Review priorities and plans for labels, artist and brand managers to plan and schedule work.
• Partner with stakeholders to update priorities and load balance based on real time input and updated goals.
• You will facilitate backlog grooming, sprint planning, sprint review, and sprint retrospective meetings
• You will monitor timelines and progress of projects to ensure efficient, on-time delivery of work while being able to assess and address any issues or concerns that may impact the success of the project.
• You will regularly and effectively communicate to cross-functional team members about project status.
• You will work with developers and engineers to assess, document, and resolve any technical challenges affecting websites and web platforms.
• You will gather development/design requirements and manage scope creep through change control, phased delivery or other methods to ensure projects deliver on time and on budget.
• You will help delegate and prioritize tasks and responsibilities to the development team.
• You will understand the user experience in each project and ensure the client request is fulfilled
• You will ensure that projects and campaigns are in full compliance with all company policies and standards.

About you:

• You have an understanding of various Project Management methods: Agile, Lean, Kanban, and Waterfall.
• You have knowledge of project management tools (JIRA, Confluence, Asana, Gantt Charts).
• You have an understanding of creative and software development processes
• You have excellent organizational and prioritization skills with the ability to initiate and drive improvements.
• You have proven ability to motivate, support, and collaborate with various teams. You can easily work with everyone from designers to web developers to digital marketers.
• You have experience in excelling within fast-paced, high output environments.
• You have the ability to execute and manage multiple projects simultaneously with tight deadlines.
• You have excellent written and verbal communication, including strong editing, grammar, and proofreading skills.
• You have a keen sense of urgency and strong follow-up skills.
• You have experience using a content management system (CMS), such as Drupal or Wordpress
• You have a general understanding of HTML, CSS, JavaScript, and XML.
• You have experience administering JIRA, ASANA, Monday, AirTable or a similar project management platform.

We'd love it if you also had:

• 2-3 years related experience in a digital, media, or software development organization
• 3-5 years of Project Management experience.
• Bachelor's Degree
• Experience running scrum, sprint planning, sprint review, and sprint retrospective meetings.
• Experience writing comprehensive project plans, production schedules, budget estimates and similar project artifacts.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf