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Digital Operations Analyst Jobs (NOW HIRING)

Zumiez

Digital Operations Specialist

Lynnwood, WA · On-site

$25 - $33/hr

Collaborate with Analysts, Operations and Technical teams to maintain documentation and communicate ... Work with Digital Business Analyst to ensure necessary daily, weekly & monthly insights are ...

Stellar IT Group

Digital Operations Lead

Miami, FL · On-site

Digital Operations Lead Location: 2 S. Biscayne Blvd, Miami, FL Duration: 6-12+ months Work Model ... Lead monitoring, incident response, troubleshooting, and root-cause analysis for production systems.

Sonepar

Digital Operations Specialist

Irving, TX · On-site

Digital Operations Specialist Location: Irving, TX About Crawford: Crawford Electric Supply is ... Ability to analyze data and turn insights into action. * Collaborative approach with customers ...

Shatterproof

Digital Operations Specialist

Washington, DC · Remote

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations ... Troubleshoot site issues and monitor performance, using analytics and performance tools to identify ...

Sonepar

Digital Operations Specialist

Irving, TX

Digital Operations Specialist Location: Irving, TX About Crawford: Crawford Electric Supply is ... Ability to analyze data and turn insights into action. * Collaborative approach with customers ...

Shatterproof

Digital Operations Specialist

Washington, DC · On-site +1

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations ... Troubleshoot site issues and monitor performance, using analytics and performance tools to identify ...

Dtna

Digital Operations Specialist

Fort Mill, SC · Hybrid

$78K - $100K/yr

As a Digital Operations Specialist, you will lead the development, management, and continuous ... Strong analytical and problem-solving skills with the ability to identify trends and recommend ...

New

Dtna

Digital Operations Specialist

Portland, OR · Hybrid

$78K - $100K/yr

As a Digital Operations Specialist, you will lead the development, management, and continuous ... Strong analytical and problem-solving skills with the ability to identify trends and recommend ...

New

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Digital Operations Analyst information

See salary details

$37

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How much do digital operations analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for digital operations analyst in the United States is $47.86, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $50.72 per hour, depending on experience, location, and employer.

Is a digital operations analyst entry level?

A digital operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of digital tools, data analysis, and process management, often with a relevant degree or certification. More advanced roles may demand prior experience or specialized skills in analytics platforms or digital marketing.

What are the key skills and qualifications needed to thrive as a digital operations analyst, and why are they important?

To thrive as a Digital Operations Analyst, you need strong analytical abilities, data management skills, and a background in business, IT, or a related field—often supported by a relevant degree. Familiarity with data analytics tools (such as SQL, Tableau, or Google Analytics), workflow automation systems, and CRM or ERP platforms is typically required. Excellent problem-solving, attention to detail, and effective communication help you collaborate across departments and translate data insights into actionable strategies. Mastering these skills ensures you can optimize digital processes, drive operational efficiency, and support organizational goals in a technology-driven environment.

What are some common challenges digital operations analysts face when implementing new digital tools or processes?

Digital Operations Analysts often encounter challenges such as resistance to change from team members, integrating new tools with existing legacy systems, and ensuring data accuracy across platforms. Clear communication, stakeholder engagement, and thorough training are essential to address these obstacles. Additionally, analysts must stay adaptable and proactively troubleshoot issues to ensure smooth adoption and continuous improvement.

What is the difference between Digital Operations Analyst vs Data Analyst?

AspectDigital Operations AnalystData Analyst
Required CredentialsBachelor's in Business, IT, or related field; familiarity with digital toolsBachelor's in Statistics, Mathematics, or related field; proficiency in data analysis software
Work EnvironmentDigital marketing teams, e-commerce, tech companiesBusiness intelligence, finance, healthcare sectors
Employer & Industry UsageUsed in digital-focused roles to optimize online operationsUsed across industries to interpret data and inform decisions
Common Search & Comparison IntentUnderstanding digital operations roles and skillsAnalyzing data to improve business outcomes

The Digital Operations Analyst focuses on managing and optimizing digital processes within online platforms and marketing channels, while the Data Analyst interprets data to support strategic decisions across various business functions. Both roles require analytical skills and familiarity with digital tools, but their primary focus and industry applications differ.

What does a digital operations analyst do?

A digital operations analyst is responsible for managing and optimizing digital processes, analyzing data to improve online performance, and ensuring the efficiency of digital platforms. They often use tools like analytics software and require strong problem-solving skills to support digital marketing, e-commerce, or technology teams.
More about Digital Operations Analyst jobs
Who are the top companies hiring for Digital Operations Analyst jobs? The top employers for Digital Operations Analyst jobs are:
What states have the most Digital Operations Analyst jobs? States with the most job openings for Digital Operations Analyst jobs include:
What job categories do people searching Digital Operations Analyst jobs look for? The top searched job categories for Digital Operations Analyst jobs are:
What are popular job titles related to Digital Operations Analyst jobs? For Digital Operations Analyst jobs, the most frequently searched job titles are:
Digital Operations Analyst jobs near you
Infographic showing various Digital Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,552 per year, or $47.9 per hour.

Digital Operations Specialist

Zumiez

Lynnwood, WA • On-site

$25 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Zumiez rating

4.9

Company rating: 4.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

Position Title: Digital Operations Specialist
Reports to: Group Manager Omni Ops
Status: Full time / non-exempt
Location: Zumiez Home Office - Lynnwood, WA
Dept Number: 6000
Dept Name: Digital
Hourly: $25-$33 DOE
Benefits: Medical, Dental, Vision, 401k, Product Discount.
Mission and Scope
The Digital Operations Specialist is responsible for analyzing and executing actionable, data-driven insight related to logistics and fulfillment operations as part of Zumiez's Omni-Channel and Digital strategies. The goal of this position is to improve customer experience, reduce operational costs, and drive incremental revenue.
Core Responsibilities
Digital Operations Management
  • Track progress and trend of fulfillment and B2C logistics
  • Identify potential opportunities for optimization of fulfillment KPIs and make recommendations to Omni Ops leadership
  • Take proactive steps to impact B2C shipping and fulfillment operations
  • Collaborate with Analysts, Operations and Technical teams to maintain documentation and communicate impact of changes
  • Notify stakeholders of key actions and impacts to KPIs

Technical Platform Management
  • Access and impact changes in Ecommerce operational systems, including but not limited to the following: Order Management System, Post-Purchase, Commerce Platform, Transportation Management System, and Carrier Portals.
  • Understand configurations and their impact on business and how to execute changes
  • Establish a firm cross-functional relationship with the Sr. Supply Chain Manger to facilitate B2C shipping changes

Data Analysis and Implementation
  • Work with Digital Business Analyst to ensure necessary daily, weekly & monthly insights are produced and distributed
  • Responsible for regular monitoring of the reporting produced by analysts to understand the health of the various systems and identify opportunities for incremental improvements. Utilize these insights to prioritize competing objectives and inform the best course of action.
  • Monitor the success of each KPI and identify opportunities to optimize through subsequent stages.

Key Responsibilities
  • Daily tracking of sales and shipping activities from the previous day.
  • Weekly reporting of high-level KPI's to provide visibility into operational efficiency for the business team.
  • Run bi-weekly reports that measure all aspects of international web business.
  • Conduct regular analysis of existing business rules and identify opportunities to increase inventory exposure.
  • Attend weekly carrier meetings to ensure B2C objectives and priorities are met by the account team.
  • Provide data that demonstrates results of multi-carrier pilots (time to customer, cost, operational impact).
  • Testing any site/system changes that will impact Omni-channel ecosystem and its data (TMS, OMS)
  • Analyze existing expedited shipping options and assess the feasibility of more aggressive and competitive services.
  • Partner with Ops IT to plan and execute changes to B2C shipping rules and fulfillment logic.

Qualifications
  • A. or B.S. in Business, Data or Social Science, Finance/Economics, or a related field.
  • 2-3 years of retail operations experience.
  • 1-2 years of project management experience.
  • Highly proficient in Excel, Outlook, and PowerPoint.
  • Proficient in a variety of team collaboration software including JIRA, Confluence and Slack or similar programs.
  • Data-minded individuals who support all decision making based on grounded analysis of both quantitative and qualitative data.
  • Proven track record of project execution, attention to detail, and relentless drive to have a positive impact on a business or team.
  • Strong interpersonal skills and intuitive relationship development.
  • Effective communication and presentation skills.
  • Experience in retail or logistics is strongly preferred.

BENEFITS
  • Health, Vision, and Dental insurance
    • Following an initial wait period
  • Basic life insurance and supplemental voluntary life insurance
  • Disability insurance
  • Paid Parental Leave
  • Paid Sick Leave
    • Following an initial wait period
  • Paid Vacation
    • Following an initial wait period
  • Employee Assistance Program
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Zumiez Merchandise Discount
  • 401(k) Plan after meeting requirements-
    • 21 years of age
    • 6 months of service
    • 1,000 hours of service
  • Employee Stock Purchase Program (ESPP) after meeting requirements-
    • 21 years of age
    • 6 months of service
    • Weekly average of 20 hours

Reports to Group Manager Omni Ops
Wage Range: $25.00 - $33.00
Position Title: Digital Operations Specialist
Reports to: Group Manager Omni Ops
Status: Full time / non-exempt
Location: Zumiez Home Office - Lynnwood, WA
Dept Number: 6000
Dept Name: Digital
Hourly: $25-$33 DOE
Benefits: Medical, Dental, Vision, 401k, Product Discount.
Mission and Scope
The Digital Operations Specialist is responsible for analyzing and executing actionable, data-driven insight related to logistics and fulfillment operations as part of Zumiez's Omni-Channel and Digital strategies. The goal of this position is to improve customer experience, reduce operational costs, and drive incremental revenue.
Core Responsibilities
Digital Operations Management
  • Track progress and trend of fulfillment and B2C logistics
  • Identify potential opportunities for optimization of fulfillment KPIs and make recommendations to Omni Ops leadership
  • Take proactive steps to impact B2C shipping and fulfillment operations
  • Collaborate with Analysts, Operations and Technical teams to maintain documentation and communicate impact of changes
  • Notify stakeholders of key actions and impacts to KPIs

Technical Platform Management
  • Access and impact changes in Ecommerce operational systems, including but not limited to the following: Order Management System, Post-Purchase, Commerce Platform, Transportation Management System, and Carrier Portals.
  • Understand configurations and their impact on business and how to execute changes
  • Establish a firm cross-functional relationship with the Sr. Supply Chain Manger to facilitate B2C shipping changes

Data Analysis and Implementation
  • Work with Digital Business Analyst to ensure necessary daily, weekly & monthly insights are produced and distributed
  • Responsible for regular monitoring of the reporting produced by analysts to understand the health of the various systems and identify opportunities for incremental improvements. Utilize these insights to prioritize competing objectives and inform the best course of action.
  • Monitor the success of each KPI and identify opportunities to optimize through subsequent stages.

Key Responsibilities
  • Daily tracking of sales and shipping activities from the previous day.
  • Weekly reporting of high-level KPI's to provide visibility into operational efficiency for the business team.
  • Run bi-weekly reports that measure all aspects of international web business.
  • Conduct regular analysis of existing business rules and identify opportunities to increase inventory exposure.
  • Attend weekly carrier meetings to ensure B2C objectives and priorities are met by the account team.
  • Provide data that demonstrates results of multi-carrier pilots (time to customer, cost, operational impact).
  • Testing any site/system changes that will impact Omni-channel ecosystem and its data (TMS, OMS)
  • Analyze existing expedited shipping options and assess the feasibility of more aggressive and competitive services.
  • Partner with Ops IT to plan and execute changes to B2C shipping rules and fulfillment logic.

Qualifications
  • A. or B.S. in Business, Data or Social Science, Finance/Economics, or a related field.
  • 2-3 years of retail operations experience.
  • 1-2 years of project management experience.
  • Highly proficient in Excel, Outlook, and PowerPoint.
  • Proficient in a variety of team collaboration software including JIRA, Confluence and Slack or similar programs.
  • Data-minded individuals who support all decision making based on grounded analysis of both quantitative and qualitative data.
  • Proven track record of project execution, attention to detail, and relentless drive to have a positive impact on a business or team.
  • Strong interpersonal skills and intuitive relationship development.
  • Effective communication and presentation skills.
  • Experience in retail or logistics is strongly preferred.

BENEFITS
  • Health, Vision, and Dental insurance
    • Following an initial wait period
  • Basic life insurance and supplemental voluntary life insurance
  • Disability insurance
  • Paid Parental Leave
  • Paid Sick Leave
    • Following an initial wait period
  • Paid Vacation
    • Following an initial wait period
  • Employee Assistance Program
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Zumiez Merchandise Discount
  • 401(k) Plan after meeting requirements-
    • 21 years of age
    • 6 months of service
    • 1,000 hours of service
  • Employee Stock Purchase Program (ESPP) after meeting requirements-
    • 21 years of age
    • 6 months of service
    • Weekly average of 20 hours

Reports to Group Manager Omni Ops
Wage Range: $25.00 - $33.00

What Zumiez employees say

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About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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