ZipRecruiter

Log In

1

Digital Customer Service Manager Jobs (NOW HIRING)

ISSA

Customer Service Manager

Albany, NY · On-site

$50K - $60K/yr

Proactive Digital & Verbal Membership Engagement Communications * Order Entry * Service Members on ... Manage data integrity through a strong CRM discipline - Sales Force * Logging 100% of member ...

BibliU

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th ... We've cracked the code on Day 1 access to affordable digital course materials for students, while ...

BibliU

Customer Service Manager

Superior, WI · On-site

$13/hr

Position Title: Customer Service Manager Reports to: Store Manager Location: University of ... We've cracked the code on Day 1 access to affordable digital course materials for students, while ...

bibliu

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th ... We've cracked the code on Day 1 access to affordable digital course materials for students, while ...

BibliU

Customer Service Manager

Wilburton, OK · On-site

$11.50 - $12.50/hr

Customer Service Manager Reports to : Store Manager Location: Eastern Oklahoma State College, 1301 ... We've cracked the code on Day 1 access to affordable digital course materials for students, while ...

H. T. PROF Group

The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service ...

Hobby Lobby Careers

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsDigital Customer Service Manager Jobs

Digital Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do digital customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Digital Customer Service Manager jobs?

Cities with the most Digital Customer Service Manager job openings:

What are the most commonly searched types of Digital Customer Service jobs?

The most popular types of Digital Customer Service jobs are:

What states have the most Digital Customer Service Manager jobs?

States with the most job openings for Digital Customer Service Manager jobs include:

What are popular job titles related to Digital Customer Service Manager jobs?

For Digital Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Digital Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Digital Customer Service Representative

Grand Rapids, MI • On-site

Stenger & Stenger PC
See more jobs at Stenger & Stenger PCexternal

$15.25 - $21/hr

Full-time

Re-posted 19 days ago

Job description

About Us:
 Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

  • Hard Work
  • Innovation
  • Teamwork
  • Performance
  • Excellence 

Position Overview:

We are seeking a detail-oriented and professional Digital Customer Service Representative to monitor, review, and respond to incoming consumer emails. The ideal candidate will have strong written communication skills and the ability to follow legal and compliance guidelines when responding to inquiries related to outstanding accounts.

Key Responsibilities:

  • Regularly monitor and respond to a high volume of inbound emails promptly and professionally.
  • Ability to interpret detailed account information, including but not limited to: legal status of a case, financial information, and internal notes.
  • Deliver precise and clear information regarding settlement offers, payment arrangements, required documentation, and general inquiries.
  • Guarantee all written communication strictly adheres to federal and state law, internal firm policies, and all applicable legal standards.
  • Recognize and appropriately escalate complex cases, disputes, or issues requiring the attention of higher management or an attorney to ensure prompt and appropriate resolution.
  • Create and maintain detailed, accurate logs of all communications and actions taken.
  • Work closely with internal departments, including Legal/Attorney staff, Collections, Compliance, and Client Services, to obtain efficient resolutions.

Required Qualifications:

  • Optional: Associate or bachelor’s degree in communications, marketing, legal or a related field.
  • Previous experience in customer service, legal office, or related professional field is strongly preferred.
  • Demonstrate excellent written communication and professional customer service skills.
  • Strong attention to detail and proven ability to follow structured communication and compliance guidelines meticulously.
  • Proficiency in using computer systems, including comfort and familiarity with email platforms and CRM/case management software tools.
  • A consistent ability to maintain professionalism and exhibit empathy in all communications, particularly during challenging interactions.

Preferred Qualifications:

  • Experience working in a debt collection agency or a legal services environment.
  • Familiarity with compliance requirements and best practices related to consumer communications.
  • An understanding of Federal law related to debt collection.