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Diamond Resort Jobs (NOW HIRING)

Grand Geneva Resort

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features ...

Grand Geneva Resort

Pastry Chef

Lake Geneva, WI · On-site

Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on ...

Grand Geneva Resort

Grand Cafe Sous Chef

Lake Geneva, WI

$48K - $65K/yr

Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on ...

Grand Geneva Resort

Cook

Lake Geneva, WI

$14 - $17.75/hr

Description If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a ...

Grand Geneva Resort

Outlet Bartender

Lake Geneva, WI

Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on ...

Grand Geneva Resort

Grounds Crew - Seasonal PT

Lake Geneva, WI

$14.75 - $18.75/hr

Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on ...

Posted today

Grand Geneva Resort & Spa

Front Desk Clerk

Lake Geneva, WI · On-site

$13.50 - $16.50/hr

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features ...

Grand Geneva Resort

Pastry Cook II

Lake Geneva, WI · On-site

$16.75 - $20.50/hr

Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on ...

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Diamond Resort information

See salary details

$5

$16

$29

How much do diamond resort jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for diamond resort in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.51 per hour, depending on experience, location, and employer.

What is a Diamond Resort employee?

A Diamond Resort employee works for Diamond Resorts, a company specializing in vacation ownership (timeshares) and hospitality services. Employees may work in a variety of roles, including guest services, sales, resort operations, housekeeping, and management. Their primary responsibilities are to ensure guests have a memorable stay, assist with vacation ownership programs, and maintain high standards of customer service. Positions can range from front desk staff to event coordinators and property managers. Working at Diamond Resorts typically involves interacting with guests, supporting resort activities, and upholding the brand's reputation for quality vacation experiences.

What are the key skills and qualifications needed to thrive as a resort manager at a hospitality property like Diamond Resort?

To thrive as a Resort Manager, you need strong leadership abilities, hospitality management experience, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), reservation software, and budgeting tools is crucial for daily operations. Outstanding interpersonal skills, conflict resolution, and attention to detail help you deliver exceptional guest experiences and manage diverse staff. These competencies are vital for maintaining high standards, maximizing guest satisfaction, and ensuring smooth resort operations.

What are some common challenges faced by guest services staff at Diamond Resorts, and how can they be overcome?

Guest services staff at Diamond Resorts often encounter challenges such as managing high guest expectations, coordinating with multiple departments, and handling peak season workloads. Overcoming these challenges requires strong communication skills, adaptability, and a proactive approach to problem-solving. Building positive relationships with both guests and team members helps ensure smooth operations and enhances the overall guest experience. Ongoing training and support from supervisors also contribute to personal growth and success in the role.

What is the difference between Diamond Resort vs Front Desk Agent?

AspectDiamond ResortFront Desk Agent
Primary RoleOversees resort operations, manages guest services, and coordinates staffHandles guest check-ins/outs, reservations, and customer inquiries
Required CredentialsHospitality experience, customer service skills, possibly hospitality certificationsHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentResort setting, managerial responsibilities, team coordinationFront desk area, guest interaction, administrative tasks
Industry UsageUsed in resort and hospitality management rolesCommonly used in hotel and resort front office positions

While both roles are part of the hospitality industry, a Diamond Resort typically refers to a managerial or supervisory position overseeing resort operations, whereas a Front Desk Agent focuses on guest services and administrative tasks at the front desk. The roles differ mainly in scope and responsibilities, with the Diamond Resort role requiring broader management skills and experience.

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What states have the most Diamond Resort jobs?

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Diamond Resort jobs near you
Infographic showing various Diamond Resort job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 24% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,120 per year, or $16.4 per hour.

Front Desk Clerk

Grand Geneva Resort

Lake Geneva, WI • On-site

$13.50 - $16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll create unforgettable first impressions, ensuring our guests feel welcomed and eager to return.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

  • Deliver exceptional guest experiences from check-in to checkout.
  • Masterfully handle reservations, inquiries, and complaints using hotel systems.
  • Maintain composure and professionalism under pressure, resolving guest issues effectively.
  • Build strong guest relationships through personalized service and local knowledge.
  • Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
  • Accurately manage financial transactions and maintain cash handling responsibilities.
  • Effectively multitask and prioritize tasks in a fast-paced environment.
  • Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

  • High school diploma or equivalent required.
  • 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
  • Able to work independently, has good judgment, problem solving, and decision-making skills.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Excellent customer service and communication skills are required.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.
  • Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What’s in it for you?

  • A free, well-balanced meal every shift
  • Discounted Gym Membership
  • Room discounts at Marcus Hotels & Resorts
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • “Two for one” movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Paid time off
  • Flexible scheduling
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
  • And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.