Responsibilities : • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. • Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud ...
Responsibilities : • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. • Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud ...
Awareness of phone system and dialer concepts and configurations (InContact) - Good to have ... Administer and troubleshoot Teramind, including agent deployment, dashboard and reporting data ...
Awareness of phone system and dialer concepts and configurations (InContact) - Good to have ... Administer and troubleshoot Teramind, including agent deployment, dashboard and reporting data ...
Campaign Administrator II
Carrollton, TX · On-site
$55K - $85K/yr
As the Administrator , you will assist in providing training support to team members and call ... Recommend changes for dialer system settings to improve call efficiency * Communicate outline of ...
Campaign Administrator II
Carrollton, TX · On-site
$55K - $85K/yr
As the Administrator , you will assist in providing training support to team members and call ... Recommend changes for dialer system settings to improve call efficiency * Communicate outline of ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Monitor and optimize outbound campaign performance (contact rates, penetration, pacing, connect rates) in partnership with campaign/dialer administrators. * Lead planning and execution for new ...
Monitor and optimize outbound campaign performance (contact rates, penetration, pacing, connect rates) in partnership with campaign/dialer administrators. * Lead planning and execution for new ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Primary Function As a Contact Center Administrator, you will provide day-to-day administration and ... You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact ...
Own and maintain key CRM integrations, including Five9 telephony and the dialer, lead-source feeds ... Salesforce Administrator certification strongly preferred; additional certifications such as ...
Own and maintain key CRM integrations, including Five9 telephony and the dialer, lead-source feeds ... Salesforce Administrator certification strongly preferred; additional certifications such as ...
Technical Operations Assistant
Bend, OR · On-site
$65K - $75K/yr
You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost us leads, send and test things programmatically through our software via APIs, and watch the data ...
Quick apply
Technical Operations Assistant
Bend, OR · On-site
$65K - $75K/yr
You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost us leads, send and test things programmatically through our software via APIs, and watch the data ...
Technical Operations Assistant
Bend, OR · On-site
$65K - $75K/yr
You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost us leads, send and test things programmatically through our software via APIs, and watch the data ...
Quick apply
Technical Operations Assistant
Bend, OR · On-site
$65K - $75K/yr
You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost us leads, send and test things programmatically through our software via APIs, and watch the data ...
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Director, Operations Analytics & Infrastructure
Phoenix, AZ · On-site +1
$208K - $258K/yr
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Quick apply
Director, Operations Analytics & Infrastructure
Phoenix, AZ · On-site +1
$208K - $258K/yr
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities--reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Contact Center Systems Analyst
Mclean, VA · On-site
* Administer, configure, support, and continuously improve UMGC's cloud contact center technologies ... Understanding of contact center operations, routing, queue management, and dialer concepts
Contact Center Systems Analyst
Mclean, VA · On-site
* Administer, configure, support, and continuously improve UMGC's cloud contact center technologies ... Understanding of contact center operations, routing, queue management, and dialer concepts
Director, Operations Analytics & Infrastructure
Phoenix, AZ · On-site
$208K - $258K/yr
Make operational choices that account for front-line workflow realities-reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Director, Operations Analytics & Infrastructure
Phoenix, AZ · On-site
$208K - $258K/yr
Make operational choices that account for front-line workflow realities-reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities-reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Make operational choices that account for front-line workflow realities-reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
Work with IT and system administrators to ensure tools, dialer configurations, and platforms support operational needs. Contribute to strategic planning sessions and site-level management meetings.
Work with IT and system administrators to ensure tools, dialer configurations, and platforms support operational needs. Contribute to strategic planning sessions and site-level management meetings.
Call Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ... Mentor junior administrators and support personnel What We're Looking For * 5+ years of experience ...
New
Quick apply
Call Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ... Mentor junior administrators and support personnel What We're Looking For * 5+ years of experience ...
New
Call Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ... Mentor junior administrators and support personnel What We're Looking For * 5+ years of experience ...
New
Quick apply
Call Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ... Mentor junior administrators and support personnel What We're Looking For * 5+ years of experience ...
New
Dialer Administrator information
See salary details
$20.5K - $25.5K
7% of jobs
$25.5K - $30.5K
2% of jobs
$30.5K - $35.5K
7% of jobs
$39.1K is the 25th percentile. Wages below this are outliers.
$35.5K - $40.5K
11% of jobs
$40.5K - $45.5K
2% of jobs
$45.5K - $50.5K
8% of jobs
The median wage is $52.7K / yr.
$50.5K - $55.5K
26% of jobs
$55.5K - $60.5K
8% of jobs
$61.8K is the 75th percentile. Wages above this are outliers.
$60.5K - $65.5K
8% of jobs
$65.5K - $70.5K
9% of jobs
$70.5K - $75.5K
9% of jobs
$20.5K
$52.7K
$75.5K
How much do dialer administrator jobs pay per year?
As of Sep 14, 2026, the average yearly pay for dialer administrator in the United States is $52,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $64,500.00 per year, depending on experience, location, and employer.
What is a dialer administrator?
A Dialer Administrator is responsible for managing and optimizing an organization's automated dialing systems used in call centers. They configure dialer settings, monitor performance, ensure compliance with regulations, and troubleshoot any technical issues. Their role helps improve call efficiency, agent productivity, and overall campaign effectiveness. Additionally, they may analyze data to make recommendations for improving outbound calling strategies.
What are the key skills and qualifications needed to thrive as a dialer administrator?
To thrive as a Dialer Administrator, you need expertise in call center operations, database management, and strong analytical abilities, often supported by experience with dialer platforms such as Five9, Genesys, or Aspect. Familiarity with telephony systems, CRM software, and certifications in dialer technologies or IT support are highly valued. Outstanding problem-solving, attention to detail, and effective communication are key soft skills in this position. These skills are crucial for ensuring optimal dialer performance, regulatory compliance, and seamless coordination between technical teams and call center staff.
What are some common challenges faced by a dialer administrator, and how are they addressed?
Dialer Administrators often encounter challenges such as maintaining a high level of system uptime, ensuring compliance with evolving regulations, and optimizing call lists to maximize agent productivity. These challenges are typically managed by staying current with software updates, conducting regular system audits, and collaborating closely with compliance teams and call center managers. Proactive monitoring, troubleshooting skills, and effective communication with stakeholders help Dialer Administrators quickly address issues and implement improvements. This collaborative approach ensures that the call center operates efficiently while meeting performance and regulatory standards.
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What cities are hiring for Dialer Administrator jobs?
Cities with the most Dialer Administrator job openings:
What are the most commonly searched types of Dialer Administrator jobs?
The most popular types of Dialer Administrator jobs are:
What states have the most Dialer Administrator jobs?
States with the most job openings for Dialer Administrator jobs include:
What are popular job titles related to Dialer Administrator jobs?
For Dialer Administrator jobs, the most frequently searched job titles are:
Data Analyst for Genesys Telephony System
Minneapolis, MN • On-site
Syntricate Technologies
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 12 days ago
Job description
Job Summary:
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US