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Dhl Customer Service Jobs in Indiana (NOW HIRING)

DPDHL

Client Support Lead

Plainfield, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience: 2-3 years of customer service experience in a third-party logistics (3PL) environment ... DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent ...

DPDHL

Client Support Lead

Plainfield, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience: 2-3 years of customer service experience in a third-party logistics (3PL) environment ... DHL Supply Chain hasbeen certified as a Great Place to Work ® in the US and Canada! Our excellent ...

Air Express International USA, Inc.

Warehouse Agent

Indianapolis, IN · On-site

$19.39 - $25.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your efficiency and attention to detail will allow DHL to make businesses work by delivering cargo ... Transportation of cargo shipments to/from the airport, area carriers, as well as direct customer ...

DPDHL

Transportation Supervisor

Indianapolis, IN · On-site

$62K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner closely with Operations, Production Planning, Customer Service, and customers to ensure ... DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ...

Air Express International USA, Inc.

Warehouse Agent

Indianapolis, IN · On-site

$19.39 - $25.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your efficiency and attention to detail will allow DHL to make businesses work by delivering cargo ... Transportation of cargo shipments to/from the airport, area carriers, as well as direct customer ...

DPDHL

General Manager I - Distribution

Indianapolis, IN · On-site

$120K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Lead customer relationships by maintaining close daily contact to ensure strong connections and ...

DPDHL

General Manager III - Distribution

Mooresville, IN · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Lead customer relationships by maintaining close daily contact to ensure strong connections and ...

DPDHL

General Manager I - Distribution

Mooresville, IN · On-site

$120K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Lead customer relationships by maintaining close daily contact to ensure strong connections and ...

DPDHL

General Manager III - Distribution

Mooresville, IN · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Lead customer relationships by maintaining close daily contact to ensure strong connections and ...

DPDHL

Sr HR Representative

Indianapolis, IN

$70K - $115K/yr

  • Medical

  • Dental

  • Vision

  • PTO

If so, DHL Supply Chain has the opportunity for you. We're looking for top notch Sr. HR Representatives to provide outstanding customer service to our business leaders at distributions centers and ...

DPDHL

Sr HR Representative

Indianapolis, IN · On-site

$70K - $115K/yr

  • Medical

  • Dental

  • Vision

  • PTO

If so, DHL Supply Chain has the opportunity for you. We're looking for top notch Sr. HR Representatives to provide outstanding customer service to our business leaders at distributions centers and ...

DPDHL

Administrative Assistant I

Jeffersonville, IN · On-site

$51K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Provide personal secretarial services and administrative assistance while exercising initiative and ...

DPDHL

Administrative Assistant I

Jeffersonville, IN · On-site

$51K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Provide personal secretarial services and administrative assistance while exercising initiative and ...

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All JobsDhl Customer Service JobsDhl Customer Service Jobs in Indiana

Dhl Customer Service information

See Indiana salary details

$9

$17

$25

How much do dhl customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dhl customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a DHL Customer Service?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

What does a DHL Customer Service do?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the DHL Customer Service position?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What are the most commonly searched types of Dhl Customer Service jobs in Indiana?

The most popular types of Dhl Customer Service jobs in Indiana are:

What are popular job titles related to Dhl Customer Service jobs in Indiana?

For Dhl Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Dhl Customer Service jobs in Indiana look for?

The top searched job categories for Dhl Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Dhl Customer Service jobs?

Cities in Indiana with the most Dhl Customer Service job openings:

Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Client Support Lead

DPDHL

Plainfield, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position: First Shift Client Support Lead

Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives:There are no further incentives available beyond what has been outlined.


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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

  • Assess and proactively address customer needs to build long-term trust and strengthen client relationships
  • Efficiently resolve complex customer complaints by providing timely, appropriate solutions/alternatives, following through to ensure complete satisfaction.
  • Build trust and rapport with customers through clear, open, and interactive communication channels.
  • Serve as the primary point of contact between customers and internal teams, including Warehouse, Transportation, and Operations.
  • Oversee the accurate processing and input of all customer orders, including special shipping requests and order-related paperwork.
  • Monitor order statuses and proactively communicate updates to clients. Partner with operations to verify product availability, track shipments, and ensure seamless delivery.
  • Run regular reports to audit product availability, identify inventory variances, and execute corrective actions.
  • Document, maintain, and update a comprehensive procedures manual for all client support processes to ensure team alignment.
  • Actively contribute to and lead initiatives focused on improving safety, quality, and workplace productivity.
  • Ensure strict adherence to all food safety and quality guidelines across all daily tasks and workflows.
  • Maintain cross-functional knowledge across various tasks to provide seamless coverage and team assistance when needed.
  • Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and make sound, data-driven decisions.
  • Effectively multitask and prioritize high-volume workloads to meet strict deadlines in a fast-paced environment.

SECURITY AND SAFETY

  • Adheres to all company security and inventory control procedures.
  • Maintains a secure work environment and reports any safety or security concerns to management immediately.
  • Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

QUALIFICATIONS

  • Education: High school diploma or GED required; some college is a plus.
  • Experience: 2-3 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS

  • Excellent verbal and written communication skills in English.
  • Ability to interact with customers professionally and courteously.
  • Basic computer proficiency, including Microsoft Word and Excel.
  • Preferred: Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS

  • The role requires standing, sitting, and moving intermittently throughout the workday.
  • Must be able to perform focused, detail-oriented work.
  • Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

  • Affordable medical, dental, and vision coverage available beginning on your 30thday
  • PTO program for all associates, including paid holidays and vacation
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Employment Type: FULL_TIME

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