Development Operations Associate Jobs in Pasadena, CA

Aviva Family and Children's Services Mission Statement

Creating safe, supportive spaces where children, youth, and families can heal, build resilience, and experience belonging.

Job Summary

Working closely with the Vice President of Development and Director of Development, this role leads and manages Aviva's in-kind giving operations-including volunteer activations-and development operations with a particular focus on CRM data integrity and donor moves management. The Development Manager applies professional judgment to keep these functions mission-aligned and integrated with broader donor cultivation and stewardship strategy.

With administrative support assigned to absorb routine transactional work, the Development Manager will exercise independent judgment in program development, cross-department coordination, and process design for Aviva's in-kind giving strategy.

Primary Duties and Responsibilities:

In-Kind Giving, Corporate & Community Engagement

• Build, launch, and manage Aviva's in-kind giving program-including donation drives, corporate product donations, volunteer activations, and seasonal campaigns-positioning Aviva as a trusted partner for corporate and community engagement.

• Lead Aviva's annual holiday drive from planning through stewardship-managing logistics, donor and corporate communications, distribution, and acknowledgements for seasonal giving partners.

• Strategically partner with program leadership to assess and prioritize in-kind needs across Aviva, translating site-level input into actionable giving opportunities.

• Develop and oversee systems for tracking requested items, received donations, storage, distribution, acknowledgements, and donor follow-up; collaborate with Finance to ensure accurate and timely recording and reporting of in-kind contributions.

• Proactively identify and cultivate opportunities for individuals, companies, vendors, and community partners to support Aviva through in-kind giving.

• Identify, evaluate, and advance corporate and community engagement opportunities connected to in-kind giving, donor stewardship, Development events, and Aviva's broader donor pipeline.

Development Operations, Moves Management & Workflow Coordination

Manage and continuously improve donor engagement, stewardship, and moves management systems in alignment with strategic direction from the Vice President of Development and Director of Development.

Manage pledge tracking and follow-up in collaboration with Development and Finance, ensuring timely communication and accurate documentation.

Maintain the integrity of donor records, gift documentation, development files, and tracking tools-establishing standards and ensuring consistency across the department.

Develop and analyze reports, dashboards, and data tools that inform donor engagement decisions, fundraising strategy, and department planning.

Own quality control for donor lists, acknowledgments, tracking documents, reports, and development materials-setting standards and ensuring accuracy before distribution.

Direct assigned administrative support to ensure routine data entry, mailings, gift documentation, scheduling, and transactional tasks are completed accurately and on time.

Design and implement tools, templates, checklists, and processes that improve consistency and efficiency.

Lead cross-departmental coordination between Development, Finance, Programs, Operations, and the Executive Office to ensure alignment and efficient information flow.

Development Events & Engagement Support

Lead assigned Development events, donor cultivation activities, support with Platinum Associates events, and corporate engagement opportunities.

Coordinate assigned vendor, volunteer, and logistics support for Lifting Up LA and other Development events.

Manage event-related workflows, materials, sponsor recognition, and post-event follow-up, ensuring accuracy and timely execution.

Partner with the Director of Development to ensure events and engagement activities support fundraising, stewardship, and donor relationship goals.

Review event and engagement materials for accuracy, completeness, and alignment with Development Department standards.

Supervisory Responsibilities

This position does not have direct supervisory responsibility at this time. The Development Manager is expected to direct the work of assigned administrative support staff, interns, volunteers, or temporary staff-setting expectations, providing guidance, and ensuring quality outcomes.

Essential Qualifications

Education, Experience, and Skills

Bachelor's degree preferred or equivalent combination of education and experience.

Minimum of 3-5 years of experience in nonprofit development, donor relations, fundraising operations, community engagement, events, or related work.

Demonstrated ability to work with significant independence, manage complex priorities, and exercise professional judgment with limited day-to-day supervision.

Strong project management, organizational, and follow-through skills.

Experience with donor databases, CRM systems, gift tracking, donor communications, or moves management preferred.

Experience coordinating in-kind donations, corporate engagement, events, or community partnerships preferred.

Excellent written, oral, and interpersonal communication skills.

Strong attention to detail and ability to manage multiple priorities and deadlines.

Ability to work collaboratively across departments and with donors, vendors, corporate partners, community stakeholders, and internal teams.

Sound judgment, discretion, and professionalism in handling donor and organizational information.

This position requires travel to meet with donors, attend events, and support otherdevelopmentactivities

Certifications/Licenses

Valid CA driver's license

Additional Requirements

Tuberculosis clearance

Department of Justice/Fingerprint clearance

Satisfactory completion of health screening

Proof of legal eligibility to work in the United States

Satisfactory driving record

Physical Demands

While performing the duties of Development Manager, the employee is frequently required to sit, stand, and use their fingers to manipulate a keyboard or writing instrument. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment is primarily indoors. The noise level varies from quiet to moderate.

This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.

Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.

Aviva Family and Children's Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.