Developer Relations Manager Jobs in Cambridge, MA

ServiceNow Developer

Clearance Level: Must be able to obtain an Active Secret Clearance to be considered - Must be US Citizen 

Location: Remote but must live within 100 miles from Lexington, MA and flexible to come onsite if needed

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a ServiceNow Developer to support one of the nation's premier defense research organizations. The team is modernizing its employee services using the ServiceNow platform. As part of this transformation, they are seeking a ServiceNow Developer with strong platform development skills and experience with or interest in the Human Resources Service Delivery (HRSD). This role reports directly to the HRIS Manager and will work closely with other HRIS developers to develop and maintain solutions consistent with established architecture, development standards, and platform strategy. The ideal candidate will bring broad ServiceNow development experience, strong technical execution skills, and the ability to contribute across ServiceNow capabilities as the platform matures. HRSD-specific experience is highly valued but not required—we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR.

Must Have

• 5 years - Automation within the development processes
• 5 years - Software Development Lifecycle (architecture, design, implementation, documentation, & testing)
• 5 years - Program/Project Management OR Analysis
• 5 years - Building relationships with key stakeholders
• 5 years - Process improvement experience
• 5 years - Translates Business Requirements into Technical Specifications
• 5 years - Strong Verbal and Written Communication
• 5 years - Experience with ServiceNow architecture and common development components
• 5 years - ServiceNow Development
• 5 years - ServiceNow Platform support and troubleshooting of user-reported issues

Nice to Have

• ITIL Foundations and/or Certification
• ServiceNow certification
• Degree Level: Bachelor's Degree
• ServiceNow HRSD experience

Primary Duties & Responsibilities:
ServiceNow Development & HRSD Implementation (65%)

• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
• Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
• Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.

HR Process Optimization (20%)

• Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].
• Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
• Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.

Platform Support, Documentation, and Enablement (15%)

• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
• Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
• Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
• Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.

Collaboration: The developer will work closely with:

• HRIS Team – Project Managers, Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• IT Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
• 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Ability to work effectively within established technical architecture, development standards, and governance practices
• Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred Qualifications:

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• ITIL Foundation certification
• Experience working in a regulated or secure environment (e.g., government, healthcare)

Benefits and Perks:
Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.
Our Perks Include:
PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire:

• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment

Tuition & Training Reimbursement- 5K annually for pre-approved, Eligible full-time team members who have completed a minimum ofsix (6) months of employment may apply for tuition reimbursement for approved, job-related courses taken through an accredited college or university. Team members must achieve a grade of “B” or better to qualify for reimbursement.Aquila will reimburse up to $5,000 per fiscal year for tuition expenses only. Expenses related to training programs, certifications, books, materials, meals, transportation, or other non-tuition costs are not eligible under the Tuition Reimbursement Program. All tuition reimbursement requests must be submitted to and approved by the team member’s Manager prior to course registration. Reimbursement will be issued upon successful course completion and submission of final grades and proof of payment.

401K with Fidelity - Eligible to participate following 90 days of employment. Company match on employee contribution:

• $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
• Fully vested from day one
• Company match does not apply to catch-up contribution

Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses. Aquila Technology will reimburse team members who work from home ONLY for cell phone/mobile device fees for work-related communications and/or operations each month. Employees eligible for this benefit must work remote 2 days a week or more to qualify.

Buy Your Own Device (BYOD) - Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services. To qualify for this benefit, employees must have completed a minimum of six (6) months of employment and must agree to and sign the Device Minimum Configuration Form prior to reimbursement. Electronic devices eligible under the Buy Your Own Device (BYOD) program are limited to cell phones, laptops, and tablets.

Contract Length:This is a ONE year contract with the possibility of extension.
Clearance Level:Interim clearance is sufficient for starting. - Must be US Citizen
Work Location:This position is virtual. Candidate should live within a 100 mile radius to Lexington to be able to come into the company if needed for project work. There is no regular onsite needs.
Interview process:Initial zoom interview followed but second zoom interview with a larger interview panel

We are an Equal Opportunity Employer