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Desktop Support Jobs in Wheaton, IL (NOW HIRING)

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership ...

New

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. * Perform ... Provide executive-level support as needed * Conduct root cause analysis and implement preventative ...

Mindlance

Desktop Support

Arlington Heights, IL · On-site

$20.50 - $26/hr

Application Support Technician Location: Arlington Heights, IL 60004 (onsite) Duration: 05+ Months JD: * Perform installation, configuration, administration, and tuning of software application ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

New

SDI Presence

Desktop Support Specialist II

Chicago, IL

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

New

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All JobsDesktop Support JobsDesktop Support Jobs in Wheaton, IL

Desktop Support information

See Wheaton, IL salary details

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How much do desktop support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support in Wheaton, IL is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.94 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Wheaton, IL? The most popular types of Desktop Support jobs in Wheaton, IL are:
What job categories do people searching Desktop Support jobs in Wheaton, IL look for? The top searched job categories for Desktop Support jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Desktop Support jobs? Cities near Wheaton, IL with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Wheaton, IL as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $46,166 per year, or $22.2 per hour.

Senior Desktop Support Specialist

SDI Presence

Chicago, IL • On-site

$60K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description
Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.
Summary
SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership role responsible for managing desktop support technicians, coordinating schedules, creating standard operating procedures (SOPs), resolving escalated technical issues, and ensuring exceptional customer service.
The ideal candidate brings strong Windows desktop support expertise, experience leading technical teams, and the ability to support a dynamic airport environment with varying shift requirements.
Compensation & Benefits
Salary Range: $60,000 - $79,000 annually
SDI Presence offers a comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • Matched Retirement Savings Plan
  • Paid Time Off
  • Wellness Program
  • Additional voluntary benefits

Responsibilities
  • Lead and coordinate the daily activities of Desktop Support Specialists.
  • Manage team scheduling and workload distribution.
  • Develop and maintain SOPs, runbooks, and technical documentation.
  • Respond to and resolve escalated desktop support issues.
  • Ensure ticket resolution and SLA compliance through the ticketing system.
  • Install, configure, troubleshoot, repair, and replace desktop and laptop hardware.
  • Support Microsoft Windows 10 and Windows 11 environments.
  • Support Microsoft 365, Office applications, printers, and peripheral devices.
  • Perform PC imaging, deployments, upgrades, and workstation moves.
  • Troubleshoot malware, antivirus, and endpoint security issues.
  • Track hardware assets and software inventory.
  • Assist with desktop-related projects and technology initiatives.
  • Monitor system health, application performance, and operational metrics.
  • Collaborate closely with IT leadership and infrastructure teams.

Required Qualifications
  • 10+ years of desktop support experience in enterprise environments.
  • Experience leading, mentoring, scheduling, or coordinating technical support teams.
  • Strong knowledge of Windows 10 and Windows 11 installation and support.
  • Experience with PC imaging and deployment tools such as SCCM OSD, Windows Deployment Services (WDS), or Macrium.
  • Familiarity with Active Directory administration.
  • Knowledge of BitLocker encryption.
  • Experience troubleshooting hardware, operating system, and software issues.
  • Understanding of malware detection and remediation tools.
  • Experience supporting Microsoft 365 and Microsoft Office applications.
  • Strong customer service and communication skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a team.
  • Ability to work onsite at both O'Hare and Midway International Airports.
  • Valid driver's license required.
  • Ability to pass an Airport Federal Background Check
  • Ability to perform routine and emergency desktop support activities outside normal business hours when required.

Preferred Qualifications
  • CompTIA A+ Certification.
  • College degree preferred.
  • Experience with Ethernet cable termination and data jack installation.
  • Experience supporting airport, transportation, government, or other highly regulated environments.

Work Schedule
  • Must be able to work onsite at both O'Hare and Midway International Airports.
  • Must be available to work various shifts, including overnight, weekend, and holiday coverage based on business needs.
  • Must have a valid driver's license.
  • Ability to perform routine and emergency PC maintenance outside of normal business hours when required.

Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

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