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Desktop Support Jobs in Sharon, MA (NOW HIRING)

AA2IT

Desktop Support Tech

Cambridge, MA · On-site

$22.25 - $28.25/hr

AA2IT is seeking a Desktop Support Tech to provide support in a Windows 10 and Mac environment. The role involves imaging laptops, troubleshooting software issues, and providing mobile support for ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$23 - $29.25/hr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Service Global, Inc

Desktop Support L1

Cambridge, MA · On-site

$22.25 - $28.25/hr

Provide customer facing end-user support that includes: * Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. * Perform Break Fix, Desk-side ...

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Provide customer-facing end-user support that includes: * Install and configure desktops, laptops, mobile devices, and associated peripherals and related software. * Perform Break Fix, Desk Side ...

AA2IT

Desktop Support Technician II - Waltham

Waltham, MA · On-site

$22 - $28/hr

Job Summary : AA2IT is a company that specializes in IT services, and they are seeking a Desktop Support Technician II to assist with desktop support tasks. The role involves installing and ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$80K - $105K/yr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

AA2IT

Desktop Support Technician

Boston, MA · On-site

$22 - $28/hr

Desktop Tech I One Post Office Square, Boston, MA Is this position remote or in person? In-person What will the primary day-to-day responsibilities entail for this person? Standard DT2 ...

AA2IT

Desktop Support Technician II

Boston, MA · On-site

$22 - $28/hr

AA2IT is a company seeking a Desktop Support Technician II to provide technical assistance and support to users. The role involves imaging computers, troubleshooting Windows and Mac devices, and ...

AA2IT

Desktop Support Technician

Boston, MA · On-site

$22 - $28/hr

Desktop Tech I One Post Office Square, Boston, MA Is this position remote or in person? In-person What will the primary day-to-day responsibilities entail for this person? Standard DT2 ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role may ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role may ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50 - $70/hr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Saviance

Desktop Support / Network Technicians

Somerville, MA · On-site

$22 - $28/hr

Saviance is a company seeking Desktop Support / Network Technicians to maintain critical IS warehouse databases and records. The role involves configuring, troubleshooting, and repairing equipment ...

Saviance

Desktop Support / Network Technicians

Somerville, MA · On-site

$22 - $28/hr

Saviance is a company seeking Desktop Support / Network Technicians to maintain critical IS warehouse databases and records. The role involves configuring, troubleshooting, and repairing equipment ...

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All JobsDesktop Support JobsDesktop Support Jobs in Sharon, MA

Desktop Support information

See Sharon, MA salary details

$14

$24

$34

How much do desktop support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support in Sharon, MA is $24.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $26.11 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What cities near Sharon, MA are hiring for Desktop Support jobs?

Cities near Sharon, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Sharon, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,353 per year, or $24.2 per hour.

Onsite Desktop Support Technician

Prophecy Technologies

Cambridge, MA • On-site

$22.25 - $28.25/hr

Full-time

Posted 18 days ago

Job description

Role Overview:
This role involves providing comprehensive onsite deskside and desktop support to sales users, ensuring smooth operation of end-user hardware and software. The technician will be responsible for a wide range of support activities, from initial investigation and diagnosis to hardware maintenance, troubleshooting, and inventory management.
Key Responsibilities:
  • Provides second-line investigation and diagnosis for Sales Users
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Assists Server Team & Network team whenever Hand n Feet touch support is required onsite for servers in local server rooms or NW devices at site.
  • Creates/maintain documentation
  • Centralized hardware and Spare part stocking and inventory management
  • Surplus equipment management
  • Asset disposal services
  • Hardware vendor coordination for Break fix
  • Imaging & provisioning of devices. Setup and build workstations
  • Update AMDB including hardware and software
  • PC and other devices - logistics management
  • Coordinate activities with third parties to resolve the IT issues or complete service requests
  • Onsite admin tasks e.g. backup, OS migration.
  • Activities such as moving and setting up cables, hardware etc
  • Participate in the onsite implementation of simple and complex client change requests.
  • Follow standard operating procedures as documented in the knowledge management system.
  • Providing trainings / demo's when needed to end users
  • Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting ...)
  • Maintain access lists and manage logbooks
  • Maintain inventories, room layout and assets list for server & NW hardware
  • Manage decommissions, disposals and transfers of hardware and server rooms

Required Skills:
  • Deskside and Desktop Support
  • Hardware and Software Troubleshooting
  • PC Staging, Imaging, and Provisioning
  • IMAC (Install, Move, Add, Change) processes
  • Inventory Management and Asset Disposal
  • Vendor Coordination for hardware break-fix
  • Basic Network and Server support (hands-on)
  • Documentation and adherence to SOPs

Qualifications:
  • N/A

Preferred Skills:
  • N/A

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