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Desktop Support Jobs in Rochester Hills, MI (NOW HIRING)

Connection

IT Specialist/Desktop Support

Detroit, MI · On-site

$39/hr

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

Connection

IT Specialist/Desktop Support

Detroit, MI

$39/hr

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

UBX Cloud

Level 1 IT Support Technician

Madison Heights, MI · On-site

$36K - $40K/yr

This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues. The technician will work closely with senior engineers and receive ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using local, open directory and active directory. Migration of user data from system to system. Imaging ...

Detroit IT

Apple Support Specialist

Troy, MI · On-site

... desktop support for OSX clients 10.4 to to 10.9. • User account setup using local, open directory and active directory. • Migration of user data from system to system. • Imaging of Mac's using ...

GABLETEK

IT Deskside Support

Southfield, MI · On-site

Desktop System Administrator Open to recent grads - we'll train the right person! We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support - keeping our end users ...

GABLETEK

IT Deskside Support

Southfield, MI · On-site

Desktop System Administrator Open to recent grads -- we'll train the right person! We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support -- keeping our end users ...

Connection

IT Support Specialist

Detroit, MI · On-site

$39/hr

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

Robert Half

Desktop Administrator

Livonia, MI · On-site

$23.75 - $27.50/hr

We are looking for a Desktop Administrator to support employees across remote and onsite locations through responsive technical assistance and dependable endpoint management. This contract ...

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All JobsDesktop Support JobsDesktop Support Jobs in Rochester Hills, MI

Desktop Support information

See Rochester Hills, MI salary details

$12

$21

$30

How much do desktop support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support in Rochester Hills, MI is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What job categories do people searching Desktop Support jobs in Rochester Hills, MI look for?

The top searched job categories for Desktop Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Desktop Support jobs?

Cities near Rochester Hills, MI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 71% Full Time, 5% Temporary, and 24% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,966 per year, or $21.1 per hour.

IT Specialist/Desktop Support

Connection

Detroit, MI • On-site

$39/hr

Full-time

Re-posted 15 days ago

Job description

Overview
IT Support Specialist
Senior Services / Nonprofit Healthcare Industry
Detroit, MI (100% Onsite)
Monday - Friday | 8:30 AM - 5:00 PM
$39.00/hour
90-Day Contract with Strong Potential for Extension
We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.
Responsibilities
What You'll Do
  • Serve as the primary point of contact for end-user technical support requests.
  • Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
  • Perform onboarding and offboarding tasks, including user account administration and password resets.
  • Assist with Microsoft 365 administration, mailbox access, and group memberships.
  • Coordinate hardware repairs with vendors and maintain accurate inventory records.
  • Follow security best practices and support compliance within a HIPAA-regulated environment.
  • Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

Qualifications
What We're Looking For
Required Qualifications
  • 3+ years of IT Support, Help Desk, or Desktop Support experience.
  • Experience supporting Windows 10/11 environments.
  • Strong Microsoft 365 troubleshooting experience.
  • Excellent hardware and software troubleshooting skills.
  • Security-minded approach with cybersecurity awareness.
  • Outstanding customer service and communication skills.
  • Ability to work independently with minimal supervision.

Preferred Qualifications
  • Active Directory and/or Microsoft Entra ID experience.
  • Exchange Online administration.
  • Basic networking knowledge.
  • Experience supporting a HIPAA-regulated environment.
  • PowerShell familiarity.
Additional Information
  • 100% onsite in Detroit, MI.
  • Standard business hours: Monday through Friday, 8:30 AM - 5:00 PM.
  • Very minimal local travel, if any.
  • Occasional laptop deployments requiring lifting of equipment up to 20 lbs.
  • Contract position expected to begin ASAP with a strong possibility of extension based on business needs.

This role is ideal for an IT professional who enjoys providing hands-on technical support, thrives in a service-oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".

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