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Desktop Support Jobs in Rochester Hills, MI (NOW HIRING)

Randstad Digital

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Qualifications Must-Haves 7+ years of hands-on experience in IT helpdesk, desktop support, and local network troubleshooting. Strong proficiency with Microsoft 365 administration, Windows OS, and ...

Palladyne AI

Desktop Technician

Oxford, MI · On-site

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Desktop Technician to support and maintain the end-user computing environment across the organization. This hands-on role combines technical support, endpoint administration ...

Palladyne AI Corp.

Desktop Technician

Oxford, MI · On-site

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Desktop Technician to support and maintain the end-user computing environment across the organization. This hands-on role combines technical support, endpoint administration ...

TEKsystems

Azure Virtual Desktop Engineer

Southfield, MI

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They currently have Azure virtual desktop implemented in the environment and are an enterprise wide ... Some of the inquiries this team get will also include the potential to provide support to VIP ...

TEKsystems

Azure Virtual Desktop Engineer

Southfield, MI

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Some of the inquiries this team get will also include the potential to provide support to VIP ... Desktops so someone that has experience with supporting and patching thin clients would be ideal.

Computech Corporation

Sr. System Admin

Detroit, MI · On-site

$85K - $115K/yr

Maintain, update, and secure servers databases and installed applications on servers at college Expert-level desktop application support for faculty and staff Windows, Mac OS, & Linux platforms ...

Stem Xpert

field service technician

Troy, MI · On-site

Title: Desktop Support/Field Service Technician/Computer Driving Technician. Type of Job: Long term Contract/Contract to permanent Job Role/Duties: If a driving job to various location of the ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Deskside Support Representative Distributed Client Services Location: Southfield,MI Duration: 1 ... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills ...

Romeo Computer Company

IT Service Technician

Romeo, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus. Benefits: * Competitive salary commensurate with experience. * Health, dental ...

Stem Xpert

Field Service Technician

Detroit, MI · On-site

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Detroit MI, We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties: If ...

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All JobsDesktop Support JobsDesktop Support Jobs in Rochester Hills, MI

Desktop Support information

See Rochester Hills, MI salary details

$12

$21

$30

How much do desktop support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support in Rochester Hills, MI is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.79 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
More about Desktop Support jobs

What job categories do people searching Desktop Support jobs in Rochester Hills, MI look for?

The top searched job categories for Desktop Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Desktop Support jobs?

Cities near Rochester Hills, MI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 71% Full Time, 5% Temporary, and 24% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,966 per year, or $21.1 per hour.

Field service engineer

Cognizant Technology Solutions

Detroit, MI • On-site

Full-time

Posted 27 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 72 rated business consultants

Job description

Field service engineer
Location :- Detroit - MI
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills :-
Desktop Support - Field services
Audio visual devices
Networking / WIFI
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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