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Helpdesk Jobs in Rochester Hills, MI (NOW HIRING)

Stefanini

Bilingual Helpdesk Technician

Southfield, MI

$18.25 - $24.75/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Details: Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work. We're an IT and cybersecurity managed service provider. That means we're trusted with ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work. We're an IT and cybersecurity managed service provider. That means we're trusted with ...

All My Sons Moving & Storage

Mover / Helper

Oak Park, MI · On-site

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Workbox Staffing

Slitter Helper

Shelby, MI

$20/hr

Slitter Operator Helper Location: Shelby Twp, MI Shift: Monday-Friday, 5:00 AM-3:00 PM Pay : Up to $20/hr Job Summary We are hiring a Slitter Operator Helper to support steel slitting operations in a ...

All My Sons Moving & Storage

Mover / Helper

Oak Park, MI · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Oak Park, MI · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Serrato Corp.

Cook Helper

Detroit, MI · On-site

$15.75 - $20.25/hr

Responsible to help keep the dining and kitchen area clean and organized. * Notify staff of items that need to be replenished and restocked. * Responsible for helping to rotate perishable items at ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rochester Hills, MI

Helpdesk information

See Rochester Hills, MI salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpdesk in Rochester Hills, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What job categories do people searching Helpdesk jobs in Rochester Hills, MI look for?

The top searched job categories for Helpdesk jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Helpdesk jobs?

Cities near Rochester Hills, MI with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 60% Full Time, and 40% Temporary. Highlights an 100% In-person job distribution, with an average salary of $44,323 per year, or $21.3 per hour.

Bilingual Helpdesk Technician

Stefanini

Southfield, MI

$18.25 - $24.75/hr

Full-time

Re-posted 8 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Qualifications


Good understanding and knowledge of:

        Windows XP, windows 7

        Active Directory

        MS Office Suite with expertise in Excel, Word, PowerPoint

        Gmail / Google Apps

        Networking

        Malware removal

Ability to communicate with all levels of the organization

Ability to work efficiently under stress

Must be flexible and willing to adapt quickly due to priority changes

24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.

Ability to work both independently and in a team-oriented environment

Must be highly motivated, with a positive "Can-do" attitude

Must have a hands-on attitude to all aspects of the day to day operation           


Preferred Qualifications              

Previous experience in a helpdesk environment is an asset  and experienced in doing phone and remote support



Additional Information

Bilingual Requirements: (Fluency in the Following)

1. Spanish Helpdesk Technician

2. French Helpdesk Technician

3. French - Canadian Helpdesk Technician

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