ZipRecruiter

Log In

1

Desktop Support Jobs in Rochelle, IL (NOW HIRING)

Varsity Tutors

Quickbooks Tutor

Dekalb, IL · Remote

$40/hr

Deep knowledge of QuickBooks Online and Desktop for small business accounting including chart of ... support small business owners, bookkeepers, and accounting students learning QuickBooks for ...

Harris

(Remote) Technical Consultant

Oregon, IL · Remote

Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems * Co-lead or support disaster recovery systems for Azure * Manage user permissions, single sign-on and ...

Harris

(Remote) Technical Consultant

Oregon, IL · Remote

Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems * Co-lead or support disaster recovery systems for Azure * Manage user permissions, single sign-on and ...

Cayenta

(Remote) Technical Consultant

Oregon, IL · Remote

Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems * Co-lead or support disaster recovery systems for Azure * Manage user permissions, single sign-on and ...

New

SUSE

AI Partner Marketing

Oregon, IL · On-site

Bridging the gap between Partner Engineering and Growth Marketing to ensure "Day 0" support for ... Architecting the GTM strategy for our AI Developer Bundles (AppCO/SLES Desktop/NVIDIA SDK) to win ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Rochelle, IL

Desktop Support information

See Rochelle, IL salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for desktop support in Rochelle, IL is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Rochelle, IL look for? The top searched job categories for Desktop Support jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Desktop Support jobs? Cities near Rochelle, IL with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochelle, IL as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $46,448 per year, or $22.3 per hour.
Administrator, IT Applications

Administrator, IT Applications

AAR Corporation

Rockford, IL • On-site

$48K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

AAR Corp rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

16th of 53 rated aviation services

Job description

The IT Applications Administrator is primarily responsible for working with internal customers on application and existing work process issues, along with new process development initiatives. 

What you will be responsible for:

  • Provide Tier 1 and 2 phone, email and chat-based support for users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.

  • Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed

  • Work with internal customers to identify issues and provide timely resolutions

  • Consistently communicating with customers and team members

  • Review and resolve server and networking issues

  • Provide technical assistance to end users for various programs

  • Automate redundant tasks and improve processes

  • Escalate issues when necessary

  • Collaborate with other IT professionals on intradepartmental projects.

  • Perform other duties as assigned

What you will need to be successful in this role:

  • Associates degree plus four years of experience in a similar role; or equivalent combination of education and experience

  • Preferred Bachelor of Arts/Bachelor of Science degree in related field

  • Minimum of two years' experience in internal customer and end user support roles

  • Minimum of two years' experience in software application administration or development

  • Proficient with technology (hardware, software, terminal services)

  • Intermediate presentation, publishing and reporting skills in MS applications including MS Project, Excel, PowerPoint, Word

  • Strong IT customer service skills for supporting end user application issues

  • Experience with Technical Publication content management systems, Trax MRO ERP software, and ITAR EASE a plus

    The rewards of your career at AAR go far beyond just your salary:

  • Competitive salary

  • Comprehensive benefits package including medical, dental, and vision coverage.

  • 401(k) retirement plan with company match

  • Generous paid time off program

  • Professional development and career advancement opportunities

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.

  • The environmental characteristic for this position is an office setting.

  • Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

Compensation:

The anticipated salary range for this position is $48,000 to $58,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.

#LI_SA2

What AAR Corp employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply