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Desktop Support Jobs in Powder Springs, GA (NOW HIRING)

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Powder Springs, GA

Desktop Support information

See Powder Springs, GA salary details

$13

$21

$31

How much do desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support in Powder Springs, GA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $23.46 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Powder Springs, GA?

The most popular types of Desktop Support jobs in Powder Springs, GA are:

What job categories do people searching Desktop Support jobs in Powder Springs, GA look for?

The top searched job categories for Desktop Support jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Desktop Support jobs?

Cities near Powder Springs, GA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,231 per year, or $21.7 per hour.

Desktop Support (JAMF and Bigfix migration)

ConfigUSA

Atlanta, GA • On-site

Contractor

Posted 6 days ago

Job description

Location: Atlanta, GA - 100% Onsite - 5 day weeks in office
Duration: 6 months
GBaMS ReqID: 10918642
Competencies: Desktop Management - Infrastructure Services (IS) - 6-10+ years experience
JAMF to BigFix Migration is must. We need Senior Level 3 Resource and prefer certified and having experience of JAMF and Bigfix migration.
Experience:
Minimum of 6–10 years of dedicated experience in an enterprise endpoint management or infrastructure engineering role.
Platform Expertise: Extensive, hands-on experience with HCL BigFix administration, deployment, Upgrades, hierarchy architecture, and troubleshooting in large-scale corporate environments.
Certification: HCL Certified Deployment Professional or equivalent platform certification.
Technical Skills: Proficient in BigFix Relevance Language and Action Scripting.
Automation & Scripting: Strong proficiency in scripting languages such as PowerShell, Bash, or VBScript.
OS Knowledge: Deep familiarity with enterprise operating systems, including Windows and Linux (macOS experience is a plus).
Networking: Sound understanding of fundamental networking concepts, subnets, firewalls, and communication protocols.
Scale: Demonstrated experience managing endpoints across a highly distributed global footprint, including corporate hubs and distribution centers
Essential Skills:
BigFix Engineer Deployment & Configuration
• Infrastructure Management: Design, deploy, configure, and maintain global BigFix environments, including consoles, relays, and client configurations.
• Upgrades & Maintenance: Monitor infrastructure health and regularly apply patches, software updates, and major version upgrades to BigFix servers and endpoints.
• Enterprise Integration: Ensure seamless integration of BigFix with other core enterprise systems, IT service management tools, and asset discovery databases.
JAMF to BigFix Migration
• Migration Strategy: Design, test, and execute the enterprise-wide architecture blueprint to transition Apple macOS endpoints from JAMF Pro control to BigFix management.
• Process Automation: Develop automated workflows and scripts to gracefully offboard endpoints from JAMF and seamlessly enroll them into BigFix with zero end-user disruption.