ZipRecruiter

Log In

1

Desktop Support Jobs in Montgomery, AL (NOW HIRING)

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Prior help desk, desktop support, or IT support experience * Experience with device deployment, imaging, or operating system upgrades * Healthcare industry experience is preferred but not required ...

defi AUTO LLC

Client Support Desk Analyst

Montgomery, AL · On-site

$20.25 - $27.75/hr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

KurzSolutions

DNS Engineer - Mid-Level

Montgomery, AL · On-site

... user desktop support that includes hardware that would sit on a particular user's desk to network connectivity and basic computer functions: • Maintain a directory of domain names and translate ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Montgomery, AL

Desktop Support information

See Montgomery, AL salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support in Montgomery, AL is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $24.47 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Montgomery, AL?

The most popular types of Desktop Support jobs in Montgomery, AL are:

What are popular job titles related to Desktop Support jobs in Montgomery, AL?

For Desktop Support jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Montgomery, AL look for?

The top searched job categories for Desktop Support jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Desktop Support jobs?

Cities near Montgomery, AL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Montgomery, AL as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,251 per year, or $22.7 per hour.

Information Technology Desktop Support

The City of Millbrook

Millbrook, AL • On-site

$19.25 - $24.50/hr

Full-time

Posted 23 days ago

Job description

The Desktop Technician's primary responsibility is to act as the first tier contact for users
who have hardware, software, and communications issues. This individual will document,
respond and resolve the majority of technical problems with end-users. The Desktop
Technician will also assist in maintaining and administering the City's computer and
telecommunications networks, including hardware set-up, user administration, virus and
malware monitoring. The individual will also maintain system documentation, procedures,
disaster recovery plans, and user training.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Coordinate and react to calls for assistance, resolving technical problems with a minimum amount
of user inconvenience.
• Monitor, log and track technical problems, and respond to other end-user difficulties.
• Trouble-shoot and resolve majority of technical problems with end-users.
• Support telecommunications issue(s), logging and troubleshooting.
• Provide primary Help desk support.
• Install hardware upgrades and trouble-shoot faulty equipment.
• Install and configure software on computers and laptops.
• Assist in telecommunications set-up and configuration.
• Monitor, document virus and malware occurrences and resolve issues.
• Train users on software and application use as needed


Minimum Qualifications:
Associates Degree in information technology related field is required. Bachelor's degree is preferred.
Advanced training and current certifications in information technology desired.
Must be lawfully eligible to work in the United States.
A criminal background check will be performed for this position.
Must have a valid Alabama driver's license.
Knowledge, Skills and Abilities:
Two (2) years, experience in technical support of end-users on Microsoft Windows including Microsoft Office Applications and operating system(s).
Strong interpersonal skills, written and oral communication skills.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in an efficient manner.
Able to work in a team-oriented, collaborative environment.
Must be able to effectively deal with the public and other government agencies in a professional and courteous manner.
Ability to consistently deliver excellent customer service, internally and externally.
Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Must be detail oriented and self-motivated.
Strong organizational skills.
Strong communication skills including writing, speaking, and non-verbal.
Knowledge or the ability to acquire knowledge of all city and departmental policies and procedures.
Must be able to maintain confidentiality of information.
Must have the ability to sit at a desk for long periods of time.
Individuals in this position must be willing to work nights, weekends, and overtime.
Must be punctual, dependable, follow instructions, and respond to management direction.


Physical Demands: The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of time sitting and standing. Must be able to lift up to 30 pounds.


Work Environment: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.


The work environment may become stressful at times.