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Desktop Support Jobs in Mobile, AL (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Configure, image, and deploy 60-80 desktop and laptop systems * Perform workstation setup, software installation, and basic system configuration * Transfer user data from legacy devices to new ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

Responsibilities : • Configure, image, and deploy 60-80 desktop and laptop systems • Perform ... • Install and support Microsoft Office, Citrix, printers, and related peripherals • ...

Woerner Agribusiness LLC

IT Support Technician

Foley, AL · On-site

$18.50 - $25.25/hr

Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners ... Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Assist ...

Dave & Buster's

Games Support Tech

Mobile, AL · On-site

$37K - $46K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ...

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All JobsDesktop Support JobsDesktop Support Jobs in Mobile, AL

Desktop Support information

See Mobile, AL salary details

$13

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$32

How much do desktop support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for desktop support in Mobile, AL is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Mobile, AL? The most popular types of Desktop Support jobs in Mobile, AL are:
What are popular job titles related to Desktop Support jobs in Mobile, AL? For Desktop Support jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Mobile, AL look for? The top searched job categories for Desktop Support jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Desktop Support jobs? Cities near Mobile, AL with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Mobile, AL as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,399 per year, or $22.8 per hour.
Desktop Support Technician

Desktop Support Technician

Columbia Southern University

Orange Beach, AL

$17.50 - $22.25/hr

Full-time

Posted 3 days ago

Job description

Columbia Southern University
Job Description
Job Title: Desktop Support Technician
Department: Technical Support
Reports to: Manager of Technical Support
FLSA: Non-Exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM (extended hours when requested)
Location: Orange Beach, AL
Job Summary
The Desktop Support Technician’s role is to support and maintain in-house computer desktops and laptops as well as all peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Essential Job Tasks Additional duties may be assigned.
  • Provide on-site and remote support for the installation and maintenance of desktop workstations, portable computing devices and peripherals.
  • Load specified software packages onto computers.
  • Provide problem resolution for assigned service requests in a timely manner.
  • Support CSU inventory programs and policies.
  • Work on-call shifts on a rotational schedule to provide after-hours support for users and the university.
  • Verify correct system operation, and instruct users in the use of equipment, software and manuals.
  • Software and hardware familiarity should include both PC and Mac.
  • Answer client's inquiries in person and via telephone concerning systems operation.
  • Diagnose system hardware, software and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system operation.
  • Work with vendors on warranty system repairs.
  • Perform other related duties as requested.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, amp; Abilities
Knowledge
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures.
  • Computer - Intermediate knowledge of computer processes including word processing, web browsing, and Microsoft Office including Basic Microsoft Excel.
  • Mathematics - Knowledge of basic mathematics.
Skills
  • Critical Thinking - Uses logic and reasoning to look at different types of information in order to make conclusions and work through problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Research - Locates key facts and information in order to learn more about different types of information.
  • Interpersonal Skills - communicates and interacts with people effectively while being aware of social perceptions.
  • Time Management - Manages one’s own time to accomplish assigned tasks.
  • Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed.
Abilities
  • Written Comprehension -The ability to read and understand information and ideas presented in writing.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted.
Education amp; Experience
  • High-school diploma required.
  • One (1) year of comparable experience. A+/Net+ Certification desired. Microsoft Certified Desktop Support Technician certification strongly desired.
  • Experience installing and maintaining workstations, peripherals, workstation operating systems. Microsoft Office and other standard office software.
  • Strong knowledge of PC and Mac software and hardware platforms, setup and installation, troubleshooting and maintenance.
  • Excellent customer service and telephone support skills required.
  • Ability to perform duties that normally require special physical effort, including bending, stretching, and general lifting, carrying and transporting twenty-five (25) pounds, occasionally up to fifty (50) pounds.
Equipment Used
  • Office equipment including computers, telephones, printers, faxes, and copiers.
  • Software used includes Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
Work Environment
Works primarily within a climate-controlled environment within a cubicle setting mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use. Noise level is generally moderate.
Supervisory Responsibilities
There are no supervisory responsibilities for this position.
Pay Transparency Statement
In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact CSU-Recruiting@columbiasouthern.edu.

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