Field Technician III
Headland, AL · On-site
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and ... Install, configure, and maintain IT hardware and software systems, including servers, desktops ...
Field Technician III
Headland, AL · On-site
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and ... Install, configure, and maintain IT hardware and software systems, including servers, desktops ...
Travel Customer Service Representative
Dothan, AL · On-site
$14.50 - $19.75/hr
Experience in customer support, hospitality, or tourism preferred * Reliable, organized, and ... Laptop or desktop computer. * Reliable broadband internet connection. * Smartphone for ...
Travel Customer Service Representative
Dothan, AL · On-site
$14.50 - $19.75/hr
Experience in customer support, hospitality, or tourism preferred * Reliable, organized, and ... Laptop or desktop computer. * Reliable broadband internet connection. * Smartphone for ...
The IT Support Specialist will provide comprehensive technical support, troubleshoot software and hardware issues, and assist in maintaining our IT infrastructure. The position requires strong ...
The IT Support Specialist will provide comprehensive technical support, troubleshoot software and hardware issues, and assist in maintaining our IT infrastructure. The position requires strong ...
REMOTE LOGISTICS COORDINATOR Earn $1,800-$2,200+ Weekly | Work From Home
Dothan, AL · Remote
$1.8K - $2.2K/wk
Coordinate communication between drivers and carriers Assist with scheduling and basic load tracking Provide simple customer support and logistics updates Use basic mobile or desktop apps to stay ...
REMOTE LOGISTICS COORDINATOR Earn $1,800-$2,200+ Weekly | Work From Home
Dothan, AL · Remote
$1.8K - $2.2K/wk
Coordinate communication between drivers and carriers Assist with scheduling and basic load tracking Provide simple customer support and logistics updates Use basic mobile or desktop apps to stay ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Desktop Support information
See Enterprise, AL salary details
$11.05 - $12.42
1% of jobs
$12.42 - $13.79
5% of jobs
$13.79 - $15.15
15% of jobs
$15.42 is the 25th percentile. Wages below this are outliers.
$15.15 - $16.52
20% of jobs
The median wage is $17.21 / hr.
$16.52 - $17.89
18% of jobs
$19.19 is the 75th percentile. Wages above this are outliers.
$17.89 - $19.26
17% of jobs
$19.26 - $20.63
9% of jobs
$20.63 - $21.99
6% of jobs
$21.99 - $23.36
5% of jobs
$23.36 - $24.73
2% of jobs
$24.73 - $26.10
1% of jobs
$11
$18
$26
How much do desktop support jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for desktop support in Enterprise, AL is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.62 per hour, depending on experience, location, and employer.
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What does a desktop support professional do?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
What are some common challenges faced by desktop support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What is the career path for desktop support?
The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.
What is the work of desktop support?
Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs
What cities near Enterprise, AL are hiring for Desktop Support jobs?
Cities near Enterprise, AL with the most Desktop Support job openings:
Full-time
Re-posted 2 days ago
Job description
About Us:
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.Job Description: Field Technician III (Gunter Annex)
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.Job Description: Field Technician III (Gunter Annex)
Location: Gunter Annex, Maxwell AFB, AL
Clearance Requirement: Secret Clearance
Certification Requirement: DoD 8140 Compliance
Experience Level: Mid-Level (3-5 years of experience)
Overview: The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. The role involves installation, troubleshooting, and repair of hardware and software, supporting daily operational requirements, and providing end-user support for mission-critical systems. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.
Key Responsibilities:
- Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
- Perform routine diagnostics and preventive maintenance on IT infrastructure.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Provide technical support to users and respond to service requests via ticketing systems (such as ServiceNow).
- Coordinate with vendors for repair services and replacement of faulty equipment.
- Document and update technical procedures and user manuals.
- Ensure all systems are compliant with DoD cybersecurity and configuration standards.
- Perform system backups and restore operations as needed.
- Assist with system upgrades and recommend improvements for operational efficiency.
- Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
- Conduct site surveys and assessments for IT equipment installations.
Required Qualifications:
- Security Clearance: Active Secret Clearance.
- DoD 8140 Certification: Required (e.g., CompTIA Security+).
- Minimum of 3 years of experience in a field technician or IT support role.
- Proficiency in troubleshooting hardware/software/networking issues.
- Strong understanding of IT infrastructure, networking, and system configurations.
- Familiarity with ticketing systems like ServiceNow.
Preferred Qualifications:
- Experience with virtual desktop environments (VDI) and remote access configurations.
- Knowledge of military IT systems and protocols.
- CompTIA Network+ or other relevant certifications.
- Strong written and verbal communication skills.
Equal Opportunity Employer:
Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Please be aware - all roles require a 5-panel Hair Follicle Drug test