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Entry Level Desktop Support Jobs in Montgomery, AL

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Entry Level Desktop Support information

See Montgomery, AL salary details

$9

$26

$45

How much do entry level desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level desktop support in Montgomery, AL is $26.70, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in entry level desktop support?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is an entry level desktop support?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does an entry level desktop support do?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

What are the most commonly searched types of Desktop Support jobs in Montgomery, AL?

The most popular types of Desktop Support jobs in Montgomery, AL are:

What are popular job titles related to Entry Level Desktop Support jobs in Montgomery, AL?

For Entry Level Desktop Support jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Desktop Support jobs in Montgomery, AL look for?

The top searched job categories for Entry Level Desktop Support jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Entry Level Desktop Support jobs?

Cities near Montgomery, AL with the most Entry Level Desktop Support job openings:

Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,545 per year, or $26.7 per hour.

Customer Support Technician

360 IT Professionals

Montgomery, AL

$18 - $24.50/hr

Contractor

Re-posted 20 days ago

Job description

Company Description

360 IT Professionals is a California base Minority Business Enterprise specializing in the field
of IT Consulting and Staffing. Since our Inception we have been providing
industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.

Job Description

Job Title: Customer Support Technician

Duration: 2 months with likely extension up to further 2 years

Work Location: Montgomery, AL

Interview methods: Phone/Skype/F2F

Required Skills:

  • Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries.
  • Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365.

Qualifications

Skills Preferred:

  • Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
  • Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+
Additional Information

*** Local candidates strongly preferred****





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