Desktop Support Jobs in Moncks Corner, SC (NOW HIRING)

Leidos is anticipating a new contract award with the Naval Information Warfare Center (NIWC) Atlantic in support of all aspects of the Defense Health Enterprise Application and Desktop Virtualization Support Group, supporting the Clinical Information Modernization (CIM) Integrated Product Team (IPT). The primary customer for this work is the Defense Health Agency (DHA) which consists of a world-wide network of military hospitals, and health clinics, supporting the Department of Defense (DoD) TRICARE system for uniformed services members and their families around the world. This new work is focused on the Clinical Infrastructure Modernization Program Lifecycle Environment (CIMPLE) project which will support the Datacenter Operations Program (DCOPS) by providing enterprise infrastructure and professional IT services associated with the DHA Private Cloud (DPC), the Application Virtualization Hosting Environment (AVHE), and the DevSecOps Community Cloud (DSOCC) hosting platforms.

Specific knowledge and understanding of these core systems is a requirement.

This position is located 100% in Charleston, SC.

**The Naval Information Warfare Center (NIWC) Atlantic job postings are in anticipation of future work.**

Position Description

• The Virtual Desktop Infrastructure (VDI) Lead is responsible for leading the team in support of desktop virtualization, the development and technical implementation of VDI and/or Published Desktop solutions from the catalog. VDI/Published Desktop technologies include VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Azure Virtual Desktop, and Amazon Workspaces.
• Support and develop sustainment strategies, provide whitepaper and design plans detailing migration plans for existing physical desktop environments to VDI/Published Desktop.
• The candidate must have experience in cloud computing technologies and be able to provide subject matter expertise for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud.
• Develop briefing materials and demonstration environments to enable leadership and stakeholders to make sound decisions on the best utilization of desktop virtualization system(s).
• Perform installation and configuration of hardware and software supporting virtual desktop system(s) using industry standard best practices for the server virtualization environment where applicable.
• Develop secure "gold" and "platinum" baseline images for current operating systems and as new operating systems are released.
• Perform testing of new versions of VDI technologies software in the pre-production lab environment(s) including regression testing on standard configurations.
• Recommend upgrade processes as well as execute system wide upgrades to both pre-production lab environment(s) and production environment(s) following program change management processes and procedures.
• Implement standard configuration and maintain patch and platform versions across both pre-production lab environment(s) and production environment(s).
• Provide technical support for instantiations of these containerization technologies on a 24x7 basis to ensure rapid problem resolution and maximum uptime.
• Assist the government in the architectural design and engineering of cloud technologies identifying areas to gain efficiencies and reduce costs.
• Provide associated documentation for the architectural designs, deployment and implementation supporting cloud technologies installation and configuration.
• Support IAVA/STIG/other DoD policy implementations and documentation for cloud technologies platforms to include RA and RMF. Support the development of accreditation packages using DoD Risk Management Framework for any designed solution and work toward achievement of an ATO.
• Writing and maintaining Architecture Diagrams, Architecture Network Boundary Diagrams, and Installation Configurations Guides.
• Support direct communication and collaboration with ALL members of the Team, including issue management support, clarification and prioritization of production onsite tasks, reports and site summaries.
• May communicate with parties external to the organization (e.g., sub-contractors, vendors, government, etc.).
• Works to influence project/team leaders regarding solution design, process and/or approaches.
• Provide Engineering Tier 3 assistance in the management of Help Desk related issues in production.
• Works to achieve key project/program objectives and deliverables.
• Responsible for entire projects or processes spanning multiple technical areas.
• Regularly employs ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives.

Required Skills

• Bachelors degree with 8+ years' experience in DoD enterprise environments or masters degree with 6+ years' experience in DoD enterprise environments.
• Currently hold an active DoD Secret Security Clearance
• Requires strong writing skills and excellent communications skills
• Technical Cloud Architecture Background and Experience with VDI technologies and/or Published Desktop solutions from the catalog.

Preferred Skills

• VDI computing technologies experience for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud
• Cloud Architecture Background and Experience with VDI technologies for VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Azure Virtual Desktop, and Amazon Workspaces.

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.