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Desktop Support Jobs in Madison, AL (NOW HIRING)

Peraton

Data Center - Storage Engineer

Huntsville, AL · On-site

$90 - $120/hr

... desktop support. * Coordinate and communicate activities, status updates, outage notifications and schedule information. * Perform account maintenance. * Troubleshoot network communications.

Lakeland Inc.

IT Systems Administrator

Huntsville, AL · On-site

$70 - $100/hr

Coordinate with desktop support, infrastructure teams, vendors, and managed service providers to resolve complex technical issues. * Participate in IT infrastructure planning, upgrades, migrations ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Deploy and support laptops, desktops, mobile devices, and endpoint hardware. * Assist users with Microsoft 365, Teams, Outlook, VPN connectivity, and collaboration tools. * Create, modify, and ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and related technologies. * Diagnose hardware and software issues and resolve or ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and related technologies. * Diagnose hardware and software issues and resolve or ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and related technologies. * Diagnose hardware and software issues and resolve or ...

Peraton

Data Center - Storage Engineer

Huntsville, AL · On-site

... desktop support. • Coordinate and communicate activities, status updates, outage notifications and schedule information. • Perform account maintenance. • Ensure reliable backup and recovery of ...

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All JobsDesktop Support JobsDesktop Support Jobs in Madison, AL

Desktop Support information

See Madison, AL salary details

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How much do desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support in Madison, AL is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.16 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Madison, AL?

The most popular types of Desktop Support jobs in Madison, AL are:

What job categories do people searching Desktop Support jobs in Madison, AL look for?

The top searched job categories for Desktop Support jobs in Madison, AL are:

What cities near Madison, AL are hiring for Desktop Support jobs?

Cities near Madison, AL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,797 per year, or $20.6 per hour.

Assoc, IT Business Analysis

L3Harris Technologies

Huntsville, AL

Full-time

Posted 3 days ago

New

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Assoc, IT Business Analysis

Job Schedule: 9/80

Job Code: 38873

Job Location: Huntsville, AL

Job Description:

The IT Customer Services intern representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Essential Functions:

  • Desktop support responsible for the configuration and maintenance of Windows systems while ensuring system reliability, data integrity, and availability.
  • Monitor service request queues and provide desktop system and application troubleshooting.
  • Collaborate with engineering teams to understand program requirements and deliver exceptional IT services.
  • Communicate technical issues and strategies to management and non-technical stakeholders in a clear and concise manner.
  • Ability to support extra hours beyond normal work schedule as needed.
  • Frequently moves equipment weighing up to 35 pounds across campus for various needs.

Qualifications:

  • To be eligible, applicants must be pursuing a Bachelor's or Master's in Information Technology or related field or have completed their Bachelor's degree within the last 12 months, regardless of age.

Preferred Additional Skills

  • Knowledge of Windows operating systems, networking protocols, and security best practices.
  • Experience with Wyse Management Suite.
  • Experience with Active Directory and user management.
  • Knowledge of basic networking concepts and working principles.
  • Experience supporting Red Hat Linux.
  • Experience managing systems under the NIST Risk Management Framework.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Employment Type: Full-Time

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