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Desktop Support Jobs in Irmo, SC (NOW HIRING)

Ogletree Deakins

Site Support Specialist

Columbia, SC · On-site

Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning. * Hardware installation, repair and support including printers, conference room A/V equipment ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

HANDS-ON DESKTOP SUPPORT * EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): * A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS * EXPERIENCE WITH INFORMATION ...

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All JobsDesktop Support JobsDesktop Support Jobs in Irmo, SC

Desktop Support information

See Irmo, SC salary details

$11

$18

$26

How much do desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support in Irmo, SC is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.24 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Irmo, SC look for? The top searched job categories for Desktop Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Desktop Support jobs? Cities near Irmo, SC with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Irmo, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,003 per year, or $18.8 per hour.

Citrix Virtual Apps Senior Technology Analyst

United Global Technologies

Columbia, SC • Remote

Full-time

Re-posted 3 days ago

Job description

Senior Technology Analyst
Duties:
Maintain a portfolio of multiple hardware and/or software technologies, products, and/or processes including standards of use, life cycles, and product evaluation and integration. Develop and maintain an in-depth pool of technical advice and expertise to provide information and guidance of the infrastructure assigned. Provide guidance and training to less experience staff.
Skills:
Required Skills and Abilities:
Extensive knowledge of a variety of information technology products and solutions. Excellent research, customer service, verbal and written communication, and presentation skills. Strong attention to detail. Good judgment. Ability to work and communicate effectively with all levels of the IT organization. Ability to lead and mentor less experienced staff. Required Software and Other Tools: Microsoft Office. Software and tools will vary based on the technologies supported. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Education:
Required Education:
Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience: 7 Years specific knowledge of the technologies, products, and/or processes to be supported. 3 Years directly supporting those technologies, products, and/or processes. (may be concurrent).

Location:
Columbia, SC, 29223
Schedule Notes:
***I/S - NO SUBCONTRACTOR CANDIDATES Credit Check required C2 Clarence***
Required Schedule: Hybrid - Onsite Tues-Thurs

Confirm standard work hours: 8 a.m. – 4:30 p.m.
Required Education:
Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
Required Work Experience:
7 Years specific knowledge of the technologies, products, and/or processes to be supported. 3 Years directly supporting those technologies, products, and/or processes. (may be concurrent)

Team Name: End User Platform Services End User Platform Services is a highly technical team that owns and evolves local and remote end user services, including Citrix, VDI, VPN, Intune, network printing, and physical workstations. For senior engineers, this role offers more than operations—you'll help shape platform strategy and long-term technical vision, translating business capabilities into scalable standards and roadmap initiatives.
Required Technologies:
• Citrix Virtual Apps & Desktops (On Prem & Cloud) XenApp/XenDesktop, NetScaler, StoreFront, Windows Server, Active Directory, HA, performance tuning, and security
• Secure Remote Access / Zero Trust Zscaler (or equivalent), VPN technologies, and migration from legacy remote access models
• VDI & Endpoint Platforms Windows workstation platforms, VDI integration, and cross platform dependency awareness
• Enterprise Networking & Security Integration Firewalls, certificates, TLS, access controls, traffic routing, and security tooling as they impact endpoints and remote access
Nice to have:

• Citrix Platform (Cloud & On Prem)
• Modernizing legacy Citrix environments (LTSR upgrades, StoreFront optimization, infrastructure reduction) Secure Remote Access / Zero Trust (Zscaler, VPN)
• Designing and testing modern remote access patterns to replace or augment VPN/Citrix Endpoint & Virtual Workspace Technologies
• Integrating remote access solutions with workstation OS standards and VDI platforms
Not Looking for:
• Not an entry-level or mid-level analyst; this role requires senior, independent execution
• Not a help desk, desktop support, or break/fix–focused profile
• Not a role focused on application support or software development
• Not suitable for candidates without experience interfacing with leadership or executives
• Not a candidate uncomfortable producing documentation, diagrams, or executive-level write-ups