ZipRecruiter

Log In

1

Desktop Support Jobs in Fort Mill, SC (NOW HIRING)

STI

Deployment and Desktop Support Technician

Charlotte, NC · On-site

$17.50 - $23.25/hr

Deployment and Desktop Support Technician Location: Charlotte, NC/ This position will work full time on-site in Charlotte, NC. Duration: 6+ Months Description: Four Deployment and Desktop Support ...

Spiceorb

IT Desktop Support Specialist

Charlotte, NC · On-site

Executive Leadership and Headquarters IT Support Specialist Location: Charlotte, NC - Onsite Exp: 4+ The Executive Leadership and Headquarters IT Support Specialist provides dedicated, high-touch ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Fort Mill, SC

Desktop Support information

See Fort Mill, SC salary details

$12

$20

$28

How much do desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support in Fort Mill, SC is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.78 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Fort Mill, SC?

The most popular types of Desktop Support jobs in Fort Mill, SC are:

What job categories do people searching Desktop Support jobs in Fort Mill, SC look for?

The top searched job categories for Desktop Support jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Desktop Support jobs?

Cities near Fort Mill, SC with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Fort Mill, SC as of August 2026, with employment types broken down into 73% Full Time, 5% Temporary, and 22% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $41,974 per year, or $20.2 per hour.

Level I Desktop Support Technician

Nutramax Laboratories

Lancaster, SC • On-site

$16.50 - $21/hr

Full-time

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
The hours for this role are Monday - Friday 8:30am - 5:00pm. This position is 100% onsite in Lancaster, SC.
Summary of the Position: The IT Service Desk is the point of contact for all IT related incidents and service requests. The role of the Level I Desktop Support Technician is to provide support for all Nutramax Laboratories employees. The Level I Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The position requires one to be able to work in a fast-paced environment which provides services via the phone, e-mail and in person. Work is performed with some supervision but still requires initiative and sound judgement.
Roles and Responsibilities:
  • Respond to and resolve new IT support requests in accordance with established SLAs and departmental goals.
  • Analyze and resolve technical issues with NMX provided hardware, software, and telephone devices in a timely and accurate fashion.
  • Use Critical Thinking and Root Cause Analysis methodologies when performing trouble analysis and following through to resolution or escalation.
  • Follow solutions and KB articles to resolve helpdesk incidents.
  • Escalate problems and issues to the next level support tier, management, or vendors as stated departmental guidelines, IT Management and/or business requirements.
  • Prepare and install new IT equipment, including desktop, laptop, telephone, and other required devices.
  • Perform upgrades on various hardware and software solutions.
  • Install and configure new IT equipment as required.
  • Provide end user training for existing, and planned technologies.
  • Implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams as defined by department leadership.
  • Maintaining the integrity and the security of the Nutramax network including remote access, password access, file access, and intruder access.
  • Demonstrate a vigilant approach to safeguarding every aspect of the Nutramax IT environment against all malicious actors and the exploitation methods used.
  • Providing support for home office and remote employees.
  • Accurately record, update and document requests using the Nutramax Helpdesk system.
  • Conduct basic troubleshooting using verbal and other investigative methods to determine the appropriate level of support needed, resolving issues where possible or escalate to level II
  • Use excellent communication skills (verbal and non-verbal) with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Develop and maintain end-user documentation of various software and procedures.
  • Assist with and complete deliverables as assigned or approved by IT Management. This includes ad-hoc requests and project related tasks.
  • Maintain a work environment that is clean and professional looking.
  • Perform other assigned duties as may be required in meeting company objectives.
  • Communicate effectively with other departments within the organization and function within a team environment.
  • Effectively communicate with the users through all stages of the resolution process.
  • Regular attendance is required.

Minimum Requirements:
  • Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
  • Working knowledge of networking concepts & technologies, Operating System technologies, and Security concepts.
  • Must be customer service oriented.
  • Excellent verbal, telephone, and written etiquette.
  • Proven ability to follow instructions, work under direct or indirect supervision, and multi-task.
  • Effective and efficient troubleshooting and problem-solving skills.
  • Must be reliable and possess good organizational skill.
  • Ability to lift, move and inspect computer terminals, servers, switches, printers, and related equipment.
  • Ability to enter and access information from a computer.
  • Capable of sitting for prolonged periods of time at a computer screen.
  • Ability to operate general office equipment such as computers, copiers, fax, etc.
  • Works in office conditions but may be required to visit other department locations with data processing and related communication equipment.
  • Follow solutions and KB articles to resolve helpdesk incidents.

Education and Experience :
  • Associate degree in computer science (BS preferred) and/or equivalent technical certification with a minimum of 1-3 years of Information Technology work experience in a LAN/WAN environment.
  • Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
  • Working technical knowledge of network and PC operating systems, including the most current Desktop operating system.
  • Hands-on hardware/software troubleshooting experience.
  • Able to install, support, and troubleshoot server and PC hardware components and peripherals.
  • Prior experience with a helpdesk ticketing system.
  • Prior experience working with imaging software to configure and deploy computers.
  • Prior experience troubleshooting multifunction-printers.

Supervisory Responsibilities: None

Apply