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Desktop Support Jobs in Dallas, TX (NOW HIRING)

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Job Type Full-time Description Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal ...

Pyramid Consulting, Inc

Desktop Support Analyst

Irving, TX · On-site

$21.50 - $29/hr

Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting ...

F2Onsite

Be Seen First

Desktop Support Technician - Part Time

Plano, TX · On-site

$20 - $25/hr

Desktop Support Technician - Part time - 20 hours per week Schedule: Monday through Friday, standard business hours Work Location: Onsite Start Date: August 2026 We are looking for a reliable and ...

GDR Group

Desktop Support Technician

Plano, TX

$18 - $20/hr

Description Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is ...

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Job Type Full-time Description Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal ...

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

SISL Global

Desktop Support Specialist

Plano, TX · On-site

Job Title - Desktop Support Specialist Location - Plano, TX Job Type - Fulltime About the Role Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software ...

New

Artech Information System LLC

desktop support

Richardson, TX · On-site

$18.50 - $23.50/hr

Deskside Support Representative Distributed Client Services Location: RICHARDSON,TX Duration: 12 months with possible extension. Job id : Should be able to diagnose and remedy complex Microsoft OS ...

Qentelli

Executive Desktop Support Technician

Richardson, TX · On-site

$18.50 - $23.50/hr

Executive Desktop Support Technician Work Schedule: Regular business hours with occasional evenings/weekends and after-hours executive support Location: Richardon, TX Experience: 5+ years We are ...

iT1

Desktop Support Technician II

Irving, TX · On-site

$19.50 - $24.75/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues ...

IT1

Desktop Support Technician II

Irving, TX · On-site

$19.50 - $24.75/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues ...

Michaels Stores

Desktop Support Technician

Irving, TX · On-site

$19.50 - $24.75/hr

Support Center - Irving The Desktop Support Technician assists staff with technical support of Microsoft Windows desktop/laptop computers, servers, network, storage, applications, pick-to-light ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Dallas, TX

Desktop Support information

See Dallas, TX salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support in Dallas, TX is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $24.52 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Dallas, TX?

The most popular types of Desktop Support jobs in Dallas, TX are:

What are popular job titles related to Desktop Support jobs in Dallas, TX?

For Desktop Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Dallas, TX look for?

The top searched job categories for Desktop Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Desktop Support jobs?

Cities near Dallas, TX with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,272 per year, or $22.7 per hour.

Desktop Support Technician

GDR Group

Plano, TX • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Overview
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.
Key Responsibilities
Technical Support
  • Provide timely support for hardware and software issues for both Windows and Mac environments
  • Troubleshoot remotely using VNC and KVM switch
  • Reimage systems, install OS and standard software (onsite and remote)
  • Coordinate warranty support with Dell and schedule onsite service when needed
  • Resolve common technical issues, including:
  • Network connectivity
  • System crashes/blue screens
  • Printing problems
  • Virus removal
  • Basic administration and troubleshooting of:
  • DHCP / DNS
  • Active Directory
  • VPN and remote access tools
  • Windows domain account issues
  • Wireless connectivity and hotspots
  • Collaborate with the network team on basic troubleshooting tasks
  • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
  • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service
  • Deliver prompt and courteous user support via:
  • Wolken ticketing system (incident resolution and device lifecycle tasks)
  • Google Chat and Gmail (Outlook familiarity is a plus)
  • Zoom Calling and Zoom video conferencing
  • Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management
  • Maintain accurate records of hardware assets
  • Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties
  • Assist with software and process testing and validation
  • Create clear, user-friendly technical documentation
  • Provide 1:1 or group technical training (remote or in-person)
  • Support office signage placement and daily ticket review/assignment tasks
  • May require occasional travel to other office locations

Work Schedule & Benefits
  • Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
  • No weekend or after-hours support expected (exceptions for special projects)
  • Benefits include:
  • Paid holidays, vacation, and sick leave
  • 401(k) plan
  • Medical, dental, and vision insurance
  • Structured onboarding and training
  • Modern workspaces and innovative technology
  • Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility
This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.
Travel Expectations
  • Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements
Qualifications
  • 1-2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

Salary Description
$18.00 - $20.00 per hour

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