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Desktop Support Jobs in Cumming, GA (NOW HIRING)

Continuserve

Desktop Support Engineer

Buford, GA · On-site

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

Continuserve

Desktop Support Engineer

Buford, GA · On-site

$55 - $85/hr

Purpose of the Job The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided ...

New

Prophecy Technologies

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA 30326 Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation • ...

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

$70 - $100/hr

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Atlanta, GA ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Atlanta, GA ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Atlanta, GA ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

AA2IT

Desktop Support Technician - Duluth, GA

Duluth, GA · On-site

$18.75 - $23.75/hr

AA2IT is seeking a Desktop Support Technician for a 3 month contract-to-hire opportunity in Duluth, GA to provide high-level desktop and IT support. The role involves delivering exceptional customer ...

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All JobsDesktop Support JobsDesktop Support Jobs in Cumming, GA

Desktop Support information

See Cumming, GA salary details

$12

$20

$29

How much do desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support in Cumming, GA is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.07 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

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For Desktop Support jobs in Cumming, GA, the most frequently searched job titles are:

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Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Cumming, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,611 per year, or $20.5 per hour.

Desktop Support Engineer

Continuserve

Buford, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.
We Are Built for the Pace of Possibility.
Our MSP team specializes in providing IT services, IT support on-premise or remote, COLO support, IT consulting, and cloud hosting solutions. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.
Purpose of the Job:
The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.
Responsibilities:
 
  • Provide day-to-day support of desktop, laptops, printers, networks, and servers.
  • Support the client’s IT infrastructure both remotely and on-site.
  • Work with vendors to resolve technical problems with desktop computing equipment and software.
  • Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service.
  • Troubleshoot and resolve network and system issues, on-premise or remote.
  • Positively and professionally represent the face of the company within the client environment.
  • Other duties as required.

Qualifications (Knowledge, Skills, and Abilities):
 
  • 2+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
  • Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption.
  • Experience managing and administering telecommunications systems is required.
  • Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
  • Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required.
  • Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required.
  • Familiarity with macOS and related Apple devices.
  • Foundational knowledge of SAP, including user support, basic troubleshooting, navigation assistance, and issue resolution.
  • Self-motivated and able to work with limited supervision.
  • Strong verbal and written communication skills.
  • Positive attitude with strong customer service skills.
  • Ability to work on-site at a client location five days per week.
  • Desire to learn and support the latest technologies.

Experience:
  • 2+ years’ experience working in information technology is required.
  • A.A. degree or equivalent experience in information systems or a related field preferred.
  • Microsoft certification(s) is a plus.

Job Type: Full-time
Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.
Physical Demands
This position requires daily use of fingers, talking, sitting, listening, and vision.  Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones.  On a frequent basis, employee must be able to lift up to 40 pounds. 
Working Conditions & Environment
The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.
ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.
 

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