ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Cumming, GA (NOW HIRING)

Continuserve

Desktop Support Engineer

Buford, GA · On-site

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support ... Work closely with Managers, Service Coordinators, and other Engineers to meet service-level ...

Continuserve

Desktop Support Engineer

Buford, GA · On-site

$60 - $80/hr

Purpose of the Job The Senior Desktop Support Engineer will be responsible for delivering day-to ... Work closely with Managers, Service Coordinators, and other Engineers to meet service-level ...

New

Prophecy Technologies

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA 30326 Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation • ...

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

$80 - $100/hr

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support ... Work closely with Managers, Service Coordinators, and other Engineers to meet service-level ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

AA2IT

Desktop Support Technician - Duluth, GA

Duluth, GA · On-site

$18.75 - $23.75/hr

... customer service and managing troubleshooting and resolution of IT equipment issues ... Desktop/Printer hardware and software support experience • ServiceNOW experience Company

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Cumming, GA

Desktop Support Manager information

See Cumming, GA salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support manager in Cumming, GA is $32.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $42.88 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Cumming, GA?

The most popular types of Desktop Support jobs in Cumming, GA are:

What are popular job titles related to Desktop Support Manager jobs in Cumming, GA?

For Desktop Support Manager jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Cumming, GA look for?

The top searched job categories for Desktop Support Manager jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Desktop Support Manager jobs?

Cities near Cumming, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Cumming, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $67,119 per year, or $32.3 per hour.

Desktop Support Engineer

Continuserve

Buford, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.
We Are Built for the Pace of Possibility.
Our MSP team specializes in providing IT services, IT support on-premise or remote, COLO support, IT consulting, and cloud hosting solutions. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.
Purpose of the Job:
The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.
Responsibilities:
 
  • Provide day-to-day support of desktop, laptops, printers, networks, and servers.
  • Support the client’s IT infrastructure both remotely and on-site.
  • Work with vendors to resolve technical problems with desktop computing equipment and software.
  • Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service.
  • Troubleshoot and resolve network and system issues, on-premise or remote.
  • Positively and professionally represent the face of the company within the client environment.
  • Other duties as required.

Qualifications (Knowledge, Skills, and Abilities):
 
  • 2+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
  • Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption.
  • Experience managing and administering telecommunications systems is required.
  • Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
  • Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required.
  • Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required.
  • Familiarity with macOS and related Apple devices.
  • Foundational knowledge of SAP, including user support, basic troubleshooting, navigation assistance, and issue resolution.
  • Self-motivated and able to work with limited supervision.
  • Strong verbal and written communication skills.
  • Positive attitude with strong customer service skills.
  • Ability to work on-site at a client location five days per week.
  • Desire to learn and support the latest technologies.

Experience:
  • 2+ years’ experience working in information technology is required.
  • A.A. degree or equivalent experience in information systems or a related field preferred.
  • Microsoft certification(s) is a plus.

Job Type: Full-time
Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.
Physical Demands
This position requires daily use of fingers, talking, sitting, listening, and vision.  Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones.  On a frequent basis, employee must be able to lift up to 40 pounds. 
Working Conditions & Environment
The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.
ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.
 

Powered by JazzHR

0ESs3hARU1