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Desktop Support Jobs in Massachusetts (NOW HIRING)

Appiness Inc.

Desktop Support

Needham, MA · On-site

... IT helpdesk or desktop support experience * Experience working in a Microsoft-heavy environment: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), Entra ID, and Intune * Familiarity with ...

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA Reporting To: IT MANAGER Compensation: $55,000 / year Description We are seeking a motivated Desktop ...

Avani Technology Solutions, Inc.

Desktop Support

Boston, MA · On-site

$22 - $28/hr

... IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices. 7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web ...

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

TEKsystems

Desktop Support Technician

Boston, MA

$25 - $30/hr

Position Summary We are seeking a Desktop Support Technician to provide onsite end-user support and technical assistance in a fast-paced corporate environment. This role will be responsible for ...

TEKsystems

Desktop Support Technician

Boston, MA

$25 - $30/hr

Position Summary We are seeking a Desktop Support Technician to provide onsite end-user support and technical assistance in a fast-paced corporate environment. This role will be responsible for ...

The Mathworks

Desktop Support Technician

Natick, MA · On-site

$47K - $70K/yr

The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as ...

CPMC LLC

Desktop Support Technician

Boston, MA · On-site

$33.85/hr

Must be able to obtain and hold a Public Trust clearance About the Role We are hiring an on-site Desktop Support Technician (DSS) to support the GSA DIGIT XGen program in Boston. In this role, you ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

USEReady

Desktop Support Technician L2

Boston, MA · On-site

$22 - $28/hr

Desktop Support Technician L2 Location: Boston, MA Duration: 12+ months contract Note: L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for ...

TEKsystems

AV/Desktop Support Specialist

Cambridge, MA · On-site

$35 - $45/hr

Position Summary We are seeking an AV/Desktop Support Technician to provide onsite technical support for end users in a primarily Windows-based environment. This role will be responsible for ...

New

Service Global, Inc

Desktop Support L1

Bedford, MA · On-site

... IT support groups, and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices ...

TEKsystems

AV/Desktop Support Specialist

Cambridge, MA · On-site

$35 - $45/hr

Position Summary We are seeking an AV/Desktop Support Technician to provide onsite technical support for end users in a primarily Windows-based environment. This role will be responsible for ...

New

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve support requests through the Help Desk system * Create and maintain technical documentation and ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve support requests through the Help Desk system * Create and maintain technical documentation and ...

AA2IT

Desktop Support Technician II - Waltham

Waltham, MA · On-site

$22 - $28/hr

Job Summary : AA2IT is a company that specializes in IT services, and they are seeking a Desktop Support Technician II to assist with desktop support tasks. The role involves installing and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Massachusetts

Desktop Support information

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How much do desktop support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support in Massachusetts is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $27.02 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Massachusetts?

The most popular types of Desktop Support jobs in Massachusetts are:

What are popular job titles related to Desktop Support jobs in Massachusetts?

For Desktop Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Massachusetts look for?

The top searched job categories for Desktop Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Desktop Support jobs?

Cities in Massachusetts with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Massachusetts as of September 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,166 per year, or $25.1 per hour.

Desktop Support Engineer

Lexington, MA • On-site

Kiniksa Pharmaceuticals
Biotechnology Research and Development • 201 - 500 employees
Learn more about Kiniksa Pharmaceuticalsexternal

Full-time

Posted 7 days ago

Job description

Kiniksa Pharmaceuticals is a commercial-stage biopharmaceutical company developing and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. With deep expertise in immunology and inflammation, Kiniksa is advancing a growing portfolio of approved and investigational medicines, anchored by its lead product, ARCALYST®, the first and only FDA-approved therapy for recurrent pericarditis. Grounded in rigorous science and bold innovation, the company fosters a highly collaborative, patient-first culture led by accomplished life sciences leaders. At Kiniksa, talented individuals are trusted and empowered to make a real impact-shaping the future of medicine while improving the lives of patients who need it most.
We are seeking a highly motivated and experienced Desktop Support Engineer to join our growing IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation, security, and manageability of desktop systems, mobile devices, productivity platforms, and related peripherals. The ideal candidate will have hands-on experience supporting Microsoft 365 services and administration, including Office 365 admin centers, SharePoint administration, Intune endpoint management, and device management platforms such as Apple Business Manager and Jamf. Experience in an FDA-regulated environment is highly desirable.
This role is based in our Lexington, MA office and requires employees to be onsite five days per week.
Responsibilities (including, but not limited to):
End-User Support:
  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
  • Assist with onboarding, offboarding, and employee lifecycle technology processes.
  • Escalate complex issues to appropriate internal teams or third-party support providers as needed.
  • Identify opportunities for process improvement, automation, and enhanced user experience.
  • Support Microsoft 365 administration activities across Office 365 admin centers, including user support, license assignment coordination, service health awareness, and escalation of platform-related issues.

Software Installation and Configuration:
  • Install and configure operating systems, applications, and other software.
  • Manage software licenses, application updates, and user access coordination through Microsoft 365, Intune, Jamf, and other approved enterprise platforms.
  • Ensure software compliance with company policies and regulatory requirements.

Hardware Maintenance and Repair:
  • Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards.
  • Coordinate with vendors for warranty repairs and replacements.

Documentation and Asset Management:
  • Maintain accurate records of hardware and software inventory.
  • Create and maintain end-user documentation, knowledge base articles, and self-service resources.
  • Assist with the procurement and deployment of new hardware and software.

Compliance within a Regulated Environment:
  • Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11).
  • Assist in audits related to desktop systems and user access.

Standout Skills for Impact:
  • Excellent customer service and communication skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks effectively.
  • Ability to lift and move computer equipment and boxes of supplies weighing up to 30lbs as needed.

Qualifications and Experience:
  • Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor's degree preferred.
  • 3+ years of experience as a Desktop Support Engineer.
  • Experience working in a regulated environment, preferably within the pharmaceutical, biotech, or medical device industry with familiarity with FDA 21 CFR Part 11 and other relevant regulations.
  • Strong knowledge of Windows operating systems (Windows 10/11, Mac OS is a plus).
  • Proficiency in installing and troubleshooting software applications.
  • Familiarity with Microsoft Entra ID/Azure AD, Office 365 admin centers, Microsoft 365 admin center, Exchange admin center, Teams admin center, SharePoint admin center, Intune, Windows Autopilot, O365 applications, Okta, Jamf, Apple Business Manager, and Zoom Workplace.
  • Experience with Microsoft SharePoint Online administration, including site management, document libraries, permissions, access troubleshooting, sharing controls, and end-user support.
  • Experience supporting device lifecycle management across Windows, macOS, and iOS/iPadOS using Intune, Apple Business Manager, Jamf, and related endpoint management tools.
  • Experience with ticketing systems (FreshService).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

Compensation decisions are based on objective criteria including role responsibilities, experience/qualifications, internal equity, geographic location, and external market benchmarks.
Pay Range
$79,000-$105,000 USD
Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Kiniksa does not accept unsolicited resumes from staffing agencies or search firms. Any resumes submitted without a signed agreement will be considered property of Kiniksa, and no fees will be paid.

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