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Desktop Support Manager Jobs in O Fallon, IL (NOW HIRING)

G2IT

Deskside Support Specialist

O Fallon, IL · On-site

$50K - $55K/yr

Support Incident Management, Request Fulfillment, and end-user device installation, configuration, operation, and maintenance. * Install, configure, and maintain desktops, laptops, virtual clients ...

G2IT

Deskside Support Specialist

O Fallon, IL

$50K - $55K/yr

Support Incident Management, Request Fulfillment, and end-user device installation, configuration, operation, and maintenance. * Install, configure, and maintain desktops, laptops, virtual clients ...

Wisper Internet

System Support Assistant

Mascoutah, IL · On-site

$48K - $52K/yr

You'll deliver first- and second-line support, manage escalations, and ensure issues are tracked ... years help desk/desktop/network support; 2+ years Microsoft 365 - Windows OS and server ...

Wisper ISP Inc

System Support Assistant

Mascoutah, IL · On-site

$48K - $52K/yr

You'll deliver first- and second-line support, manage escalations, and ensure issues are tracked ... years help desk/desktop/network support; 2+ years Microsoft 365 - Windows OS and server ...

Green Plains Inc.

EHSS Manager

Madison, IL · On-site

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

GRVTY

Systems Administrator

Saint Louis, MO · Hybrid

Provide remote end user desktop support Identifies, analyzes, and resolves system incidents with ... Microsoft System Center Configuration Manager PowerShell Virtualization Environments (VMware ...

Green Plains, Inc.

EHSS Manager

Madison, IL · On-site

$117K/yr

Support corporate initiatives, as defined * Conduct investigations for all EHSS related incidents ... management * Proven ability to organize and lead people and projects * Some travel is required ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in O'Fallon, IL

Desktop Support Manager information

See O Fallon, IL salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in O'Fallon, IL is $33.74, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.86 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in O'Fallon, IL? The most popular types of Desktop Support jobs in O'Fallon, IL are:
What are popular job titles related to Desktop Support Manager jobs in O'Fallon, IL? For Desktop Support Manager jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in O'Fallon, IL look for? The top searched job categories for Desktop Support Manager jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Desktop Support Manager jobs? Cities near O'Fallon, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,183 per year, or $33.7 per hour.

Jr. Helpdesk Technician

Persistent Technology, Inc.

Scott Air Force Base, IL • On-site

$19.25 - $26/hr

Full-time

Re-posted 3 days ago

Job description


We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. This position provides support services to the USAF clinical providers so that they can better serve our wounded warriors. This position is entirely onsite with no travel expected.
Responsibilities
  • Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
  • Information Technology (IT) Asset Management (ITAM). Assist with inventory management when needed.
  • Telecommunications support - assist in the management, support and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
  • Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC). Other duties as assigned.
  • Provide customer support to users as directed by Government.

Qualifications
  • US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance
  • Minimum of 4 years of related experience preferred
  • Ability to lift up to 25lbs occasionally
  • Experience with HIPPA regulations and compliance preferred
  • Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility
  • Help desk support experience preferred
  • Previous work with govt. customer such as USAF or DoD preferred.
  • Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110. (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis)

We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.

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