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Desktop Support Manager Jobs in O Fallon, IL (NOW HIRING)

Bi-State Development

Desktop Technician II

Saint Louis, MO · On-site

$19.75 - $25/hr

Use our Employee Assistance Program (EAP) for confidential support and resources * Bi-State ... Experience with mobile device management (MDM) tools preferred. Compensation: 46,800.00 - 58,500.00 ...

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

Provide hands-on support for Dell laptops and desktop PCs, including hardware diagnostics, BIOS configuration, firmware updates, driver management, and basic component replacement such as RAM, SSDs ...

Humana

Manager, Care Management Support

Belleville, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

Humana

Manager, Care Management Support

Belleville, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

Humana

Manager, Care Management Support

Belleville, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of ...

GDIT

Systems Administrator

Saint Louis, MO · On-site

Desktop Image Management * Home Directory and Profile Support Services * E-mail Support Services * Software Support Services * Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in O'Fallon, IL

Desktop Support Manager information

See O Fallon, IL salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in O'Fallon, IL is $33.74, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.86 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in O'Fallon, IL? The most popular types of Desktop Support jobs in O'Fallon, IL are:
What are popular job titles related to Desktop Support Manager jobs in O'Fallon, IL? For Desktop Support Manager jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in O'Fallon, IL look for? The top searched job categories for Desktop Support Manager jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Desktop Support Manager jobs? Cities near O'Fallon, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,183 per year, or $33.7 per hour.

Desktop Technician II

Bi-State Development

Saint Louis, MO • On-site

$19.75 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Desktop Technician II
Headquarters Full Time 46,800.00 - 58,500.00 (Annually)
Benefits
  • Join a company committed to making a positive impact in the community
  • Receive a competitive salary
  • Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
  • Earn 4 weeks of paid time off (PTO) each year
  • Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
  • Contribute to our company-sponsored 401(k) retirement plan
  • Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
  • Participate in our wellness program, which includes free health screenings
  • Use our Employee Assistance Program (EAP) for confidential support and resources
  • Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
  • Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
  • Work out anytime at one of our nine onsite gyms, available 24/7
  • Enjoy free MetroLink and MetroBus access
  • Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!
Job Summary
The DesktopTechnician II provides second-tier technical support to end users across the transitagency, ensuring reliable operation of desktop systems, software, andperipheral equipment in administrative offices, operations centers, and fieldlocations such as bus and rail facilities. This role requires strong technicalexpertise and customer service skills to work independently and collaborativelyin a fast-paced, mission-critical transit environment and includesparticipation in a rotating on-call schedule for after-hours support.
Job Responsibilities
  • Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues.
  • Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.
  • Supports agency-specific applications, including Computer-Aided Dispatch (CAD), fare collection systems, and scheduling software.
  • Troubleshoots and resolves incidents escalated from Desktop Technician I in accordance with established service level agreements (SLAs).
  • Performs routine maintenance and updates on end-user systems, including operating system patches, antivirus updates, and application deployments.
  • Creates, modifies, and maintains user accounts, access permissions, and security groups in Active Directory.
  • Coordinates with vendors and contractors for hardware repairs, warranty service, and software licensing.
  • Documents resolutions and contributes to the IT knowledge base and standard operating procedures.
  • Participates in IT projects such as hardware refreshes, network upgrades, and application migrations.
  • Provides support for remote users, including VPN connectivity and mobile access troubleshooting.
  • Maintains accurate inventory records of IT assets and track equipment deployment and lifecycle status.
  • Provides occasional support for audiovisual systems used in meetings, training, and presentations.
  • Assists with emergency response activities and participate in after-hours or on-call support as required.

Knowledge, Skills, and Abilities
  • Proficiency in Microsoft Windows 10/11, Apple devices, Microsoft Office 365, and basic networking concepts.
  • Experience imaging devices and installing software.
  • Familiarity with Active Directory, Group Policy, and remote desktop tools.
  • Understanding ticketing systems such as ServiceNow, Connectwise (PSA), etc.
  • Strong problem-solving, communication, and organizational skills.
  • Valid driver's license; ability to travel to multiple sites within the service area.
  • Experience with mobile device management (MDM) tools preferred.

Compensation:
46,800.00 - 58,500.00 (Annually)
Employment Type:
Full Time
Location:
Headquarters
Education:
2 Year / Associate Degree
Computer science or related field; equivalent experience will be considered.
Experience:
3 years
Minimum of 3 years of related professional experience; experience in a transportation or customer service environment preferred.
Equal Employment Opportunity (EEO)
Bi-State Development is proud to be an Equal Opportunity Employer.
Compensation Disclosure
Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.

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