ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Mount Prospect, IL

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

Manage and resolve incidents using an ITSM system, ensuring timely resolution * Deliver outstanding ... Minimum 3 years in enterprise desktop support * Strong knowledge of Microsoft 365 (Outlook, Teams ...

previous page

Showing results 41-60

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Mount Prospect, IL

Desktop Support Manager information

See Mount Prospect, IL salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support manager in Mount Prospect, IL is $35.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.74 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Mount Prospect, IL?

The most popular types of Desktop Support jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Desktop Support Manager jobs?

Cities near Mount Prospect, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $74,749 per year, or $35.9 per hour.

Desktop Support Specialist II

SDI Presence

Chicago, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Respond to IT support requests, prioritize issues, and document resolutions

  • Perform desktop/hardware installations, repairs, and basic software configurations

  • Troubleshoot end-user hardware, software, and connectivity problems

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. 
 

Summary

The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced operational environment. This role provides onsite technical support to end users across Chicago's International Airports (O'Hare and Midway), ensuring timely resolution of hardware, software, and connectivity issues. The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the Operations Manager, team leads, and other members of the technology team to support critical business operations.

SDI Presence Offers:  

  • An hourly range: $25.96 - $33.65/hour 
    • Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.  
  • Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.  Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities 

  • Respond to new IT Support requests, prioritize, and document issues and resolutions
  • Respond to tickets and complete detailed responses in ticketing system
  • Respond to end user issues in a timely manner per SLA requirements
  • Perform Desktop/Hardware installs and moves
  • Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
  • Support MS Office products and O365 applications, and other software applications
  • Support Internet Explorer, Edge, Chrome and Firefox
  • Installation and configuration of printers
  • Troubleshooting end-user problems with various desktop/laptop issues
  • Removing threats (virus, malware, etc.)
  • Tracking assets, and documenting software installations
  • Basic network configurations in Windows (DHCP configuration versus static IP addresses)
  • Work with the IT Administrator in handling other miscellaneous IT projects
  • Perform daily monitoring, administration and operational functions of the environment 
  • Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)  
Work Schedule & Location Requirements
  • Must be available to work an 8-hour shift within the following schedule based on business needs:
    • 10:00 PM - 6:00 AM
  • Must be available to work overnight, weekend, and holiday shifts as required to support a 24/7 operational environment.
  • Must be able to perform routine and emergency PC maintenance during non-business hours.
  • Must be able to work on-site at both Chicago International Airports (O'Hare and Midway).

Requirements

  • Minimum 5 years’ experience of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
  • Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
  • Familiar with BitLocker encryption
  • Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers
  • Familiar with Active Directory
  • Must be familiar with antivirus tools and understand how to use malware/spyware scanners and removal tools
  • Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it’s a plus if already known)
  • Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
  • Must be able to work with other employees and end users to provide support in a timely, and friendly manner
  • Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
  • The ability to work both autonomously and as a member of a team
  • A+ certification (nice to have)
  • College degree preferred
  • Driver’s license required
  • Access to a personal vehicle a plus to travel to satellite facilities
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Equal Opportunity Employer Statement  
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  
  
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.  
 

Staffing Firms  
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.