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Desktop Support Manager Jobs in Mount Prospect, IL

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Experience with Microsoft Intune / Endpoint Manager. * Experience with Microsoft Entra ID and Microsoft 365 administration. * Experience with remote desktop and remote support tools. * Experience ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Manage user incidents and service requests through ServiceNow , including logging, prioritization ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Tanium (endpoint management, data gathering, software deployment). ServiceNow (ITSM incident and ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users. Responsibilities

New

SDI Presence

Desktop Support Specialist

Chicago, IL

The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users. Responsibilities

New

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist

Chicago, IL

The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users. Responsibilities

Socket.dev

Desktop Analyst

Chicago, IL · On-site

$55 - $65/hr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users. Responsibilities

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Mount Prospect, IL

Desktop Support Manager information

See Mount Prospect, IL salary details

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How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Mount Prospect, IL is $35.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.74 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Mount Prospect, IL?

The most popular types of Desktop Support jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Desktop Support Manager jobs?

Cities near Mount Prospect, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $74,749 per year, or $35.9 per hour.

Help Desk Desktop Support (PART TIME)

JobsMight, Inc.

Chicago, IL • On-site

$20 - $30/hr

Contractor

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Job description

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop support (BEDFORD PARK, IL) as needed.


The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical issues, assisting users, and keeping employees productive. This role will handle day-to-day Tier 1/Tier 2 help desk support, including password resets, Microsoft 365 support, workstation troubleshooting, software issues, user account administration, and hardware support.


The position is primarily remote, but the candidate must be available to report onsite periodically for hands-on technical support, workstation setup, hardware troubleshooting, new-hire onboarding, and other IT needs.


Key Responsibilities

  • Provide remote Help Desk / Service Desk support to employees and end users.
  • Troubleshoot and resolve common hardware, software, network, and application issues.
  • Provide Microsoft 365 / Office 365 support, including Outlook, Teams, Word, Excel, OneDrive, SharePoint, and related applications.
  • Perform password resets, account unlocks, user account administration, and access troubleshooting.
  • Assist users with Microsoft Entra ID/Azure AD and Active Directory-related issues.
  • Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and other peripherals.
  • Assist with employee onboarding and offboarding, including computer setup, software installation, account provisioning, and equipment deployment.
  • Install, configure, update, and troubleshoot desktop applications.
  • Troubleshoot email, Outlook profiles, Microsoft Teams, VPN, Wi-Fi, and connectivity issues.
  • Provide remote assistance using help desk/ticketing and remote support tools.
  • Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
  • Escalate complex technical issues to senior IT staff, infrastructure teams, or third-party vendors when appropriate.
  • Maintain a high level of customer service and communicate technical information clearly to non-technical users.
  • Provide onsite desktop support when hands-on assistance is required.
  • Assist with workstation moves, hardware replacements, equipment installations, and other onsite IT projects.
  • Follow IT security, access-control, data protection, and company policies.

Required Skills & Qualifications

  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting Microsoft 365 / Office 365 environments.
  • Strong knowledge of Windows 10/11 desktop operating systems.
  • Experience with Active Directory and/or Microsoft Entra ID/Azure AD.
  • Experience with password resets, account administration, and user access issues.
  • Familiarity with Microsoft Outlook, Teams, OneDrive, SharePoint, Word, and Excel.
  • Experience troubleshooting laptops, desktops, monitors, printers, docking stations, and peripherals.
  • Familiarity with VPN, Wi-Fi, TCP/IP, DNS, DHCP, and basic networking concepts.
  • Experience working with a ticketing/help desk system.
  • Strong written and verbal communication skills.
  • Excellent customer service skills and a professional, patient approach to working with end users.
  • Ability to work independently in a primarily remote environment.
  • Ability and willingness to provide occasional onsite desktop support when required.

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certification.
  • Experience with Microsoft Intune / Endpoint Manager.
  • Experience with Microsoft Entra ID and Microsoft 365 administration.
  • Experience with remote desktop and remote support tools.
  • Experience supporting hybrid or distributed workforces.
  • Experience with endpoint security, antivirus/EDR, and device management.
  • Experience with hardware deployment and new-hire IT onboarding.

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