ZipRecruiter

Log In

1

Desktop Support Manager Jobs in High Point, NC (NOW HIRING)

TEKsystems

.NET/Desktop Mobile Developer

Greensboro, NC

$48.45 - $74.38/hr

... change management. * Support Legacy Microsoft Frameworks including classic VB6, ASP, VBScript ... desktop and mobile development experience. * Familiarity with any ERP systems within a retail ...

Vontier

Deskside Support Technician

Greensboro, NC

$50K - $60K/yr

Manage IT Assets for end-user devices in the Asset Management System. * Responsible for helping to ... Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and ...

Vontier

Deskside Support Technician

Greensboro, NC · On-site

$50K - $60K/yr

Manage IT Assets for end-user devices in the Asset Management System. * Responsible for helping to ... Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and ...

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Ticketing/case management systems * Basic desktop and peripheral support Nice to Have: * Experience supporting manufacturing, operations, or production environments. * Exposure to enterprise IT ...

First Bank

IT Help Desk Specialist

Greensboro, NC · On-site

Responsible for supporting Branch and Bank Staff with password resets, PC and Printer Problems, etc ... Excellent organizational and time management skills - ability to work with minimal supervision.

previous page

Showing results 41-60

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in High Point, NC

Desktop Support Manager information

See High Point, NC salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in High Point, NC is $32.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $42.88 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in High Point, NC?

The most popular types of Desktop Support jobs in High Point, NC are:

What job categories do people searching Desktop Support Manager jobs in High Point, NC look for?

The top searched job categories for Desktop Support Manager jobs in High Point, NC are:

What cities near High Point, NC are hiring for Desktop Support Manager jobs?

Cities near High Point, NC with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $67,127 per year, or $32.3 per hour.

Support Supervisor

Daymark Recovery Services, Inc.

Asheboro, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Daymark Recovery Services rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
  • Medical, Dental and Vision Insurance
  • Health Spending Account
  • Company-Paid Life Insurance
  • Short Term Disability
  • 401(k)
  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Employee Assistant Program
  • Referral Bonus Opportunities
  • Extensive Internal Training Program

Payscale: $21.63/hr.
Summary: This position is responsible for the administrative function of the center which includes supervisory responsibility for all non-clinical staff , expense monitoring, billing, records and physical maintenance of the center. Also, assist Center Director with ensuring all consumers' needs are met by staff scheduling. The position reports directly to Center Director.
Essential Duties and Responsibilities:
  • Responsible for oversight of support staff and non-clinical functions of the center, to include selection, training, evaluation, and disciplinary action of non-clinical employees. Coordinates support staff to ensure that center is staffed appropriately during all hours that the center is open to the public. Provides feedback to center director regarding performance or problems/concerns with clinical staff. Provides clinicians with assistance on productivity standards, both monitoring and status to standards.
  • Works with the Center Director to make sure maximum productivity is reached by appropriately utilizing both clinical and administrative staff time efficiently. Maintains care and compliance with all rules for the facility.
  • Monitors all expenses and ensures that expenditures are within proposed budget for Center. Assists with development of center budget. Processes invoices for payment. Responsible for ordering of supplies and any other items needed for the center. Maintains control and tracks use of agency credit card(s). Maintains control, tracks use of, and balances center petty cash fund per established procedures. Works with Finance department staff on required financial reports and complete reports by assigned deadline.
  • Works with Center Director to ensure all policies and procedures are followed by all staff.
  • Determines if all paperwork, billing tickets and documentation is completed in a timely manner according to established guidelines. Works with medical records team leader to ensure that all regulatory standards are followed. Reports positive and problematic findings to center director.
  • Attends and participates in center management meetings and appropriate company-wide meetings.
  • All other duties as assigned by supervisor

Supervisory Responsibilities: Provide on-site supervision to all support services and maintains care of the facility.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Highly motivated and resilient professional
  • Strong negotiation skills
  • Demonstrated leadership and supervisory experience
  • Demonstrated ability to positively lead change and gain results
  • Some knowledge of or willing to learn clinical practice models
  • Demonstrated ability to understand economic, business and operational factors
  • Preceptor and teaching experience helpful
  • Strong critical-thinking/problem-solving skills
  • Proven conflict management/resolution skills
  • High professional ethics and standards
  • Strong team player and team building skills; ability to collaborate with all levels and areas
  • Strong presentation skills
  • Proven relationship-building and management skills
  • Ability to effectively and positively influence and persuade

Education and/or Experience: Must possess at least a High School Diploma. Degree in business and/or business training preferred (Actual work experience will be taken into consideration). Prefer experience in a supervisory role at least three (3) years. Supervision of an office a plus.

What Daymark Recovery Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply