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Desktop Support Manager Jobs in High Point, NC (NOW HIRING)

TEKsystems

Desktop Support Technician

Burlington, NC

$21/hr

Skills Desktop, Windows 10, imaging Top Skills Details Desktop,Windows 10,imaging Experience Level ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems

Desktop Support Technician

Burlington, NC

$21/hr

Skills Desktop, Windows 10, imaging Top Skills Details Desktop,Windows 10,imaging Experience Level ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

MasTec Inc

Engineer (EX)

Asheboro, NC

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC · On-site

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC · On-site

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

MasTec Inc

Engineer (EX)

Asheboro, NC

Hardware Support & Management * Set up, configure, deploy, and decommission desktops, laptops, monitors, docking stations, and mobile devices. * Perform hardware diagnostics, repairs, and warranty ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in High Point, NC

Desktop Support Manager information

See High Point, NC salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support manager in High Point, NC is $32.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $42.88 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in High Point, NC?

The most popular types of Desktop Support jobs in High Point, NC are:

What job categories do people searching Desktop Support Manager jobs in High Point, NC look for?

The top searched job categories for Desktop Support Manager jobs in High Point, NC are:

What cities near High Point, NC are hiring for Desktop Support Manager jobs?

Cities near High Point, NC with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,127 per year, or $32.3 per hour.

Desktop Support Tech

Cognizant Technology Solutions

High Point, NC • On-site

$18 - $23/hr

Full-time

Posted 8 days ago

Cognizant rating

7.2

Company rating: 7.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

53rd of 72 rated business consultants

Job description

Cognizant is seeking a seeking a - Field Services & Desktop Support Tech in High Point, NC. This is a fully onsite, work-from-office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site. Applicants will need to have valid US work authorization. Cognizant does not offer visa sponsorship now or anytime in the future.
Key Responsibilities
  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Act as primary point of accountability for the site from desktop support perspective.
  • Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

Qualifications:
• 5 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
• 2 to 3 years of Cisco VC devices troubleshooting and telephony.
• Experience with work assignment reporting, escalation handling, RCA/root case analysis and documentation.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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