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Desktop Support Manager Jobs in Calgary, AB (NOW HIRING)

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Support ongoing supplier relationship and performance management, ensuring suppliers meet ...

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Position Summary The Revenue Operations Analyst supports the Revenue Manager by maintaining ...

Provide hands-on support during testing, including monitoring equipment, collecting data ... Manage test samples, laboratory supplies, equipment accessories, and safety materials to maintain ...

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Partner with FP&A, Accounting, Revenue Management, Operations, and IT teams to support business ...

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Key responsibilities include organizing sales order demands, supporting forecast planning, managing ...

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Additional support to the Quality Manager Basic Qualifications: * Diploma or technical ...

Support response to RFI's related to pipeline systems. * Develop, manage, and implement project ... Ability to evaluate and address constructability concerns from desktop information. * Familiarity ...

This role will report to the Facility Maintenance Manager and will be integral to an efficient ... Support inroot cause analysis (RCA) efforts for equipment failures and implement corrective actions.

Showing results 41-60

Desktop Support Manager information

See Calgary, AB salary details

$44K

$88.4K

$143K

How much do desktop support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for desktop support manager in Calgary, AB is $88,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.

What are the most commonly searched types of Desktop Support jobs in Calgary, AB?

The most popular types of Desktop Support jobs in Calgary, AB are:

What are popular job titles related to Desktop Support Manager jobs in Calgary, AB?

For Desktop Support Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Calgary, AB look for?

The top searched job categories for Desktop Support Manager jobs in Calgary, AB are:

Infographic showing various Desktop Support Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $88,375 per year, or $42.5 per hour.

Strategic Sourcing Specialist

Ecolab

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago


Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 211 frontline employees who took The Breakroom Quiz

57th of 102 rated chemical manufacturers


Job description

Strategic Sourcing Specialist

ABOUT COOLIT SYSTEMS INC.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500distinctionsin both 2021 and 2022,CoolIT'srapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO:

Role:

CoolIT Systems, Inc. is hiring a full timeStrategic Sourcing Specialistwill work closely with the Category Manager to support the sourcing strategy, supplier management, and procurement processes.This role involvesassistingand conducting supplier performance evaluations, contract negotiations, contract management, and category-specific initiatives. The focus is to enhance supply chain resiliency and efficiency in securing high-quality components, while ensuringoptimalcost savings, supply reliability, and risk mitigation, in alignment with businessobjectivesand regulatory framework. This role requires experience in sourcing and category management, along with strong analytical, problem-solving skills and the ability to create and effectively manage collaborative relationships.

Reporting to theManager, Strategic Sourcingthis is an excellent opportunity for an individual who takes ownership, is a team player, looks for interesting custom projects and wants to contribute to the future of scalable computer cooling solutions.

Responsibilities:

  • Support Category Sourcing Strategy: Collaborate with the Category Manager to execute and refine category sourcing strategies based on business needs, market trends, and supply opportunities.
  • Supplier Relationship and Performance Management: Support ongoing supplier relationship and performance management, ensuring suppliers meet performance expectations, quality standards, and business and regulatory requirements. Actively support supplier scorecards, cost ofpoor performance, and cost recovery activities.
  • Contract Management:Assistwith creation and renewal of agreements that deliver cost, quality, and operational value. Includes preparing and managing supplier contracts, ensuring compliance with companypoliciesand negotiating favorable terms where applicable.
  • Data Management & Reporting:Maintainand update supplier data in the system (e.g., NetSuite) and generate reports to track supplier performance, pricing trends, and contract statuses.
  • Cost Savings and Efficiency Initiatives: Assist inidentifyingopportunities for cost savings and process improvements through strategic sourcing efforts, suppliernegotiationsand continuous improvement.
  • New Product Introduction (NPI) Support: Support NPI material and service requirements, byidentifying,evaluatingand sourcing materials, parts, components, and assemblies, ensuringtimelyand cost-effective sourcing solutions.
  • Cross-Functional Collaboration: Work with internal teams, including Supply Chain, Engineering, and Program/Project Management, to ensure alignment on sourcing requirements and project timelines.
  • Market Research: Conduct market research to stay informed of trends, potential suppliers, and new sourcing opportunities within assigned categories.
  • Supplier Research & Analysis: Assist inidentifyingand evaluating potential suppliers for assigned categories,leveragingmarket analysis, supplier performance data, and cost assessments. Extract and analyze complex, high-volume data to develop actionable insights for procurement and supplier management.

WHO YOU ARE:

Basic Qualifications:

  • Experience: Minimum of 3-4 years in strategic sourcing, procurement, supply chain management.
  • Education: Post-secondary degree in Supply Chain Management, Business, or a related field.
  • Sourcing and Procurement Knowledge: Experience in sourcing, supplier evaluation, and contract management in a diverse supplier base.
  • Analytical Skills: Strong ability to analyze data, evaluate supplier performance, and contribute to cost-saving strategies.
  • Systems Proficiency: Familiarity with procurement systems (e.g., NetSuite or similar), and Microsoft Office Suite, particularly Excel.

Preferred Qualifications:

  • Certifications: SCMP, CPSM, or other relevant procurement/supply chain certifications.
  • Global Sourcing Experience: Exposure to global supplier networks and international sourcing.
  • Contract Negotiation: Some experience with negotiating supplier agreements and contracts.
  • Industry Knowledge: Understanding of technical specifications and industry-specific procurement practices, with the ability to interpret technical drawings and specifications.
  • Industry Experience:Engineering, prototype build, NPI, or manufacturing environment.

Skills:

  • Attention to Detail:High levelof accuracy in data entry, contract management, and reporting, with a strategic mindset.
  • Effective Communication: Ability to communicate clearly and professionally with suppliers and internal teams.
  • Problem-Solving: Proactive inidentifyingchallenges and proposing solutions to improve sourcing strategies,leveragingcritical thinking capabilities.
  • Team Collaboration: Comfortable working in a team environment and supporting colleagues in achieving departmental goals.
  • Time Management: Ability to handle multiple tasks, prioritize evolving work effectively, and meet deadlines in a fast-paced environment.
  • Adaptability: Ability to adapt to changing business needs and work in a dynamic, fast-paced environment.
  • Relationship Building: Strong interpersonal and relationship-building skills, with the ability to effectively collaborate with a diverse group of professionals.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that willmaintainand strengthen our culture while aligning to our vision and values.

Benefits

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

  • Vacation and flex days, and paid company-wideshutdownduring the holiday season.
  • Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
  • Dress for your day - in a casual yet professional environment.
  • Retention rewards like "The Big Coffee Break" that reward tenure withadditionalvacation time and a monetary bonus.
  • Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position willbe requiredto undergo background checks including criminal records check and education.


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About Ecolab

Sourced by ZipRecruiter

Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1923